11/10/09

.... Bad Service

by NYCNICKK

I was there 2 weeks ago, I walk into the store and there was only 2 people inside, I sat on a 4 people table and the waitress gave the dirty look and said to me "Sir you have to sit on 2 people table because we are getting busy.... I said you are kidding me there are only 2 people here.... anyway I let it go... last nigh the same thing happens again, no people in the store I sat on 4 people table and the waitress comes and tells me that she will have to move me cause they are busy,... I mean are you kidding me????? That why you don’t have any people. Cause you are never busy!!!!! IM NOT GOING AGAIN THAT WAS VERY OFFENSIVE! Keep you empty tables because you are going get busy one day……. When they change waitress!

• Pros: Food
• Cons: Service

08/03/09

Order Rolls not Shrimp

by parisgreen04

I had HIGH hopes for Bistro 33. It's so close to my house...it broke my heart when I went there and everything seemed over priced and the shrimp dish I ordered came and was TINY. 3 Tiny shrimp and about a 1/4 of a cup of salad for 18$. Go with the Dragon Roll or something a little more reasonable and I think you'll be happier with your visit.

• Pros: Location, Atmosphere, Nice wait staff, Not crowded
• Cons: Too expensive, small portions,

02/24/09

Food is amazing, the service ruins it.

by forzato

I was excited when this place opened up in my neighborhood. It's a short walk from my apartment and the food is AMAZING. But I've been screwed twice. I've given them every chance and they've failed to redeem themselves. The last two times I've been there have been disastrous and I'm never going back.

Instance 1) I went with my wife and ordered what at point was my favorite dish: hangar steak - rare. The steak arrived and it was well done. Ok, no problem everyone has on off day. I hate to complain but I can't eat steak cooked that way. I called the waiter over and he agreed that the steak was unacceptable. He apologized, took it away and I was pleased. Ten minutes later he brought me a freshly cooked steak. When I cut into it and took a bite I realized that again it wasn't rare; instead it was uncooked. It was seared on the outside and cold on the inside. Basically it was raw. Again, reluctantly, I called the waiter over and pointed out the steak wasn't rare, it was raw. At that point I thought the best thing to do was have the steak wrapped up. Which they did. I took it home, finished cooking it and it was delicious.

Instance 2) New Years Eve 2009. Prix Fixe, wife and I went with another couple. We were excited. Trouble started before very long. It was a brutally cold night and we were sitting directly under a heating vent. After no more than 10 minutes we were all completely uncomfortable from being toasted with the heat at full blast. We quickly realized this would be a problem and mentioned it to management. They did their best to mollify us but the heat didn't stop. To make a long, unpleasant evening short: we were never appeased. We were uncomfortable throughout our meal. Again, it was prix fixe, with wine paired with each course. In addition we had cocktails and three bottles of wine. We ended up dropping over $700 for the four of us and I never felt that we were well taken care of. In the end we left before the dessert course and I felt ripped off.

• Pros: Brilliant chef, interesting menu, delicious food.
• Cons: uncaring service, they'll take your money and thank you but don't expect to be taken care of