GoWasabi

03/11/09

GoWasabi backup sushi

by sandj26 at Citysearch

I really am loyal to go wasabi. Have lived nearby for over a year now - and was overjoyed to see the brownrice option!! Started out, the brownrice sushi was just fine - but it's been going downhill on a weekly basis.

Last Friday when I ordered, it was CRUNCHY. I'm not kidding, the rice was CRUNCHY. I realize it's not traditional to order brown rice sushi, but at least cook the stuff.... we also had a gel-like spicy tuna last time we ordered. (Even the white rice version). Not sure what's going on, but please go back to where you were 6 months ago - whatever you're doing (to cut costs or not) DON'T do it anymore. You'll lose me. (and I'm VERY loyal)!

• Pros: QUICK delivery & great ebi shumai
• Cons: brown rice option...

01/29/07

Not one I would go to again.

by adityak at Citysearch

You never say to to a customer, this one did. I was there today for lunch and ordered the lunch special sushi platter, I didnt want any tuna so i requested to give me more salmon, they flatly denied my request, most places would charge you more for a substitution which I would have gladly paid for, but I wasent even given that option. My friend was craving sushi and I looked it up online, but since my request was denied I didnt eat anything while my friend did have lunch I chose not to. Not only will I not go back, but I will tell everyone not to go there anymore. Thanks Gowasabi

06/09/06

From Okay Local Joint to Worse Service Ever

by fubabee at Citysearch

GoWasabi has been the local sushi place my girlfriend and I go to. The food isn't bad, (but it's not great either). When I first started going there, the service was good. They'd great you at the door, promptly sit you and give you tea and water as requested. However, over the course of the year, we started noticing subtle changes particularly with the service. We would have to flag down the bored looking wait staff to refill our tea. Our cups would constantly be leaky. We'd wait a long time to get the checks.

Now, the two of us are the patient kind, and we understand that when a restaurant gets busy it's just part of the norm. But last night definitely goes down in our book as the worse service ever. Aside from us two, there was only a party of 4 in the restaurant.

You'd figure with two wait staff on hand, and 6 patrons in total, you'd get served rather quickly. Oh how wrong we were! We ordered one appetizer, one hot entree and two rolls. My friend's hot entree came out before my two rolls, and I had wait an additional 20 minutes to receive my two rolls.

When I asked the waiter when my two rolls will be coming he automatically said 'five minutes' without even checking with the sushi counter. 10 minutes later, I had to ask again, and was given the answer 'it's on its way.' When I reasoned with them that my dining partner already received her hot entree and was halfway done eating, and all I ordered was two rolls, the wait staff finally got the idea that maybe they should be trying to get me my order. And let me say that the sushi chef was rather annoyed when the wait staff asked about my order. Oh, I'm sorry, I didn't mean to make you do your job!

The icing on the cake was when we asked for the check. The waiter goes 'sure' and walks to the front. 10 minutes later he walks to the back of the restaurant and starts chatting with the waitress and totally forgot our request.

It's a shame that this place has fallen so far. It seems as though management has changed hands and the new owners could care less about the patrons that dine there. My friend and I left the place feeling very frustrated.

• Pros: decent sushi and hot entrees
• Cons: service that's gradually gotten worse