10/15/09

Horrible Customer Service, Cute Products

by amybaker

I received a gift from a friend from fill-r-up, and liked what I got. So, I decided to check out the boutique in person (I live nearby) and order a few presents. I should have know that things would not go well when I walked in, there was an unhappy customer who was not happy with the way her order turned out. Apparently they got something wrong (I came in at the tail end) - the owner was very rude to her and shut her down. When the customer left, the owner turned to me and said "some people are just miserable". Ok, that's not what you say to a new customer who just came in. After that, the owner (I am guessing her name is Amanda - wouldn't know, even though I have been there 5 times for the various orders I made, she's never bothered to look at me, say 'hi' or acknowledge that there is a customer in the store - even though usually it is empty and I am the only one there). Each time I go, I always leave saying "never coming back" - but I am lazy and I kept going back. However, after my last visit, I decided to not go back. And my experience has been so bad, I am writing my first review ever. I don't understand why they are so rude there and it is so difficult to get good service. A couple of times, they forget to call me to tell me my order is ready - I have had to call to follow up. My orders are usually only around the $150 range - maybe I am not spending enough to get proper service? I am surprised by the previous positive reviews - my experience is completely different! I had a present delivered to a friend, when I asked if I would get any sort of delivery confirmation - I got this nasty reply "wouldn't your friend let you know?" Ok, I was just asking a question! I was really surprised by how belligerent they were. Make sure you don't have a complicated order or anything goes wrong. If you want a miserable shopping experience and service - this is the place to go!!!

• Pros: Monogrammed baby gifts
• Cons: Terrible customer service on this planet

04/14/08

Fabulous Baby Gifts!

by CarolineStella

Fabulous, unique baby and children's gifts!! Everything is sweet but chic. The indispensable canvas tote, embroidered burp cloth sets, and personalized gingham robes are adorable. The web site is convenient and a breeze to use. Also, the "crayon apron" and bath buddies are great for the 3 year olds! They even have personalized party favors for the busiest of moms.

• Pros: Owner has great eye and taste level; innovative ideas; great web site

11/13/07

Gifts Galore

by staceybenn

We use Fill-r-Up for holiday gift baskets (they have an amazing selection of gourmet foods), and for baby gift baskets (the monogrammed bib and burp cloth sets are a must for any posh mom) and even for themed baskets (like movie night baskets...). The store owner has great insticts for how to combine fun items into a meaningful and pretty package and the convience of phone and web orders make it so easy to gift just the right gift to anyone!