Red & White Spa

RUBY Q.

Joined 4 months ago

I was 15 minutes late for my appointment and called to confirm if I could still come in as I was running late. Ms Katrina tells me "sure". When I garage my car and go in 5 minutes later she tells me I was too late and would not honor my appointment. I asked her why she could not have told me so on the phone and prevented me paying for garaging my car and she turned into this rude monster , being so rude and aggressive with me and made several abusive comments and gestures. When asked to talk to the owner, she said she was in charge and I was stuck talking to her as she was the boss there. The sad part is that the spa is good but she spoils the whole atmosphere and will be responsible for the spa sinking. My other friends who go there have also complained similarly about her obvious rudeness and patronizing air. She should be let go and more customers will definitely come and return back!!

Doesn't Recommend

GAGAN S.

Joined 4 months ago

TERRIBLE TERRIBLE place!!...the staff especially the front desk self styled manager called Karina or Katrina has the worst attitute, bungles up the schedule and blames you for the wrong time etc...left a very unpleasant taste in my mouth

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zbee

Joined 2 years ago

A clean, quick and painless (first) brazilian. I had my first brazilian done yesterday at this spa, and naturally, I was quite anxious. The lady who did the waxing (forget her name, but she was a petite blonde woman) was absolutely great. Not the chatty type (which I like), but made sure I was comfortable. She told me she would work in small sections so that I could test my pain threshold, which was much appreciated. I was quite surprised at how quick and relatively painless it was - of course, there was some pain, it being my first wax, but really not the level that I had expected and heard about - so I guess all credit to the waxer. Whole thing was done in under 10-15 minutes. Would recommend this spa to anyone looking for brazilians in a heartbeat!

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CR013

Joined 5 years ago

Great wax experience and love the price.. I was first introduced to Red & White Spa through a Lifebooker Loot deal about six months ago. Even after researching and stumbling across some pretty harsh reviews here on Yelp and Citysearch, I decided to give them a go and have had four fantastic waxes since then. I guess you could say I am a seasoned (4+ years) recipient of Brazilians and my pain threshold has gotten pretty decent, so I'm a good guinea pig in that regard. I've been to both Anna and Dominika (I really may be butchering her name but she's Polish & I'm not the best with accents). I make appointments through their website or sometimes by calling (it's not uncommon to get voicemail and they'll return your call). I've never experienced the appointment time snafus that other reviewers have had -- most often, it's me that isn't able to get out of work when I expected or am running late -- so I can't testify about that arena.

I started out with Anna and she really is such a doll. Petite, blonde, no-nonsense but gentle. She is not a chatterbox while waxing and I appreciate that -- even though a bikini wax isn't the most relaxing of experiences, sometimes it's really my only downtime (sad..!) and I love being able to chill out and be distracted by a magazine. At the time I was seeing her, I was only doing the Deep Bikini, which is not the whole shebang -- however, I recommended her heavily to friends because although she applies wax to smaller sections than I was used to previously, I was surprised at how relatively painless this was with her. She is very methodical and quick.

I saw Dominika this morning and thought she was outstanding. She loves to chat during the session and I was totally okay with that. It's very comfortable and although she likely talks about the same things with everyone, I enjoyed the banter. I had to laugh a few times because she liked to get feedback on the results as she went, making sure I was okay and approved of her handiwork. She takes a bit longer (I think that perhaps all the girls there wax in smaller sections..? Or maybe my past technicians just really slathered it on..) but she's great at gauging when I'm expecting a rip and about to tense up.

As I stated before, I was using a Lifebooker deal for my waxes but it is my understanding that they are very reasonable otherwise -- $40 for Brazilian and $25 for a good Deep Bikini. I would gladly pay that. For the last few years, I've been paying anywhere from $55-75 at some pretty well known spots and my experience at Red & White Spa has been just as pleasant if not more so.

Do note that tips are only accepted in cash -- I think this is pretty standard but I have a horrible habit of not allowing time for an ATM stop beforehand. There's an ATM at the Asian market next door but I despise paying the fee and end up running to the Chase on Broadway.

I realize getting a wax is a very personal experience -- not only because you're getting your pubes ripped out, but because people handle pain very differently. If you know what to expect, I would almost guarantee you would have a positive experience here. I am very pleased to have tried them and don't see myself ever going back to the other salon/spas I had frequented.

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AlyssaM86

Joined 2 years ago

Soooooooo Niceeeeeeee !!!!!!!!. Got a gift certificate from a friend. Tried the facial and a massage. It was fabulous!!!! The massage was especially great and I came back again almost every week that I could for the past 2 months since I started going there. The staff are very welcoming and the whole spa is totally zen. Great place to go relax, and get some peace.

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AndreaHopkin

Joined 2 years ago

Best Facial!!!. I had their Deep Pore Cleansing facial here. The facial was very thorough and deep extraction involved. I could tell that they use very good quality products. I preebooked my next visit, so I will definitely will be back.

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dinylchik

Joined 2 years ago

loved it!!!)))). I had great experience in my life! i had deep clean pore facial. i love this cozy plase in the heart of manhatan. The receptionist is friendly, polite. the woman was professional and diid great job. i'll defently back to see her again.

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ANNAMARY

Joined 3 years ago

Loved it!!!. My girlfriend recommended this place for a facial. The woman was very professional and did a great job with extraction. I had neither redness nor puffiness afterwards. She suggested me some products for home use but no pressure like in other salons. I will be back to see her again.

Cons : None.

Pros: Professional and clean environment. Friendly stuff.

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Amberrrr

Joined 3 years ago

Best place for the massage. I tried so many places for the massage but this one is the one to go. I always ask for Ivone, she is great using her technique that helps to relief my back tension. I want to say thank you for helping me with my back. See you soon…

Note: Have some cash for gratuities.

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SandyDD

Joined 3 years ago

Great Brazilian. I got my Brazilian Bikini wax at this spa because my friend recommended going to this space. The polish woman who did my wax made me feel comfortable during the whole process It was very quickest Brasilian I`ve had gotten. I will definitely will be coming back to see her again. I did another appointment with her before I left the place because they offer 10% Off on my next visit.