Arthur's Invitations

Doesn't Recommend

valentino75

Joined 8 years ago

extremely unprofessional. I had a very negative experience with this company. I found Vivian to be extremely unprofessional and difficult to work with. She was late for all three of our meetings. Once, I waited for an hour while she was out to lunch, even though she assured me she would be in the office when I came by. I wish I had shopped around a bit more before going with them.

I ordered invitations and RSVP cards for a party. There was an issue with the RSVP envelopes where a good number of them were smudged on the back flap. Also, none of the envelopes would seal. I discovered both of these problems when we went to stuff the invites a week after I picked them up, after the envelopes had been hand-addressed. When I called to discuss the problems, I got no apology. They refunded me for the cost of the RSVP envelopes, but when I asked about the cost of invitation envelopes, Vivian exploded at me---accusing me of having haggled with her on the total cost of the job (not true--the job cost over $500), saying that any other company wouldn't refund me a week later, and basically offering a number of (non)excuses for their sloppy work. The final straw was her insulting me by saying "I don't know who has wedding invitations digitally printed anyway. . . If you pay for polyester, you should expect polyester"

They obviously care very little about the quality of their work and about pleasing/keeping their customers, so I would NOT recommend them to do a project you care about.

Doesn't Recommend

Nick Cook

Joined 3 years ago

Customer Service out to lunch. I found the customer service at Arthur's Invitations to be almost non-existent. My order was lost and the staff seemed uninterested in following up on it. I’d recommend taking going elsewhere for any printing needs.

Doesn't Recommend

beckwlf

Joined 5 years ago

Rude, not willing to help me or answer my questions.. Simply put - rude and totally unwilling to help. Would definitely not recommend depending on them for anything you actually care about.

Recommends

NickSmith

Joined 5 years ago

Best Custom Printing and Personals. This is not your typical card store. This store has a beautiful selection of hard-to-find and original papers, envelopes and Stationeries. They have a wonderful display of boxes and notepapers that can be given as gifts. I purchased paper, ribbons and stickers to make wedding invitations.

if you are doing any kind of special printing and want something unique, go there. Their professional and friendly customer service in custom print department, Azi and Vivian will help you a lot by giving you great ideas.

They offer custom printing of your wedding invitations, bar mitzvahs, holiday parties...or whatever!

Many types of printing: Thermography, embossing, letterpress, and laser. Plus, if you're on a budget they will laser print anything for you (even cards you purchased elsewhere) on the premises!

I love just looking around this store.

I am a stationery-aholic, and I love Arthur?s.The staff here is always really friendly and helpful, and I prefer this store to the more chaotic Broadway location.

Recommends

Contributor

Joined 10 years ago

Editorial Review. High-style printing emporium with bamboo floors and high ceilings does offset printing, framing, wedding invitations, consultation and more.