Gyu-Kaku Japanese BBQ Dining

JLi

Joined 5 years ago

DO NOT hold your bday here if you plan to cut the cake. These ridiculous people charged a fee of $3 per person to hold the cake!!! They did not even cut it for us. All they did was refrigerate the cake and then brought it back out. We had 8 people... so that's $24 for that? That's the cost of a cake! No restaurant I have been to, no matter of what level would charge this without letting the patrons know first. What a JOKE!

And then they dared to add a 20% tip? For what??? For bringing the food out and plates back in? THAT does not deserve 20%. 18% is for top service, and 20% is for above and beyond. What service was there? We cooked our own food! This was applied without letting us know ahead of time.

I have been to this place several times, but last time would be my last. I don't see any reason why my friends and I should spend our money at a restaurant that only cares about superficial, surface-level customer satisfaction. They do the BS "irasshai masu" when we first walk in, but when it comes to REAL service, no... nonexistent.

$3 for a bowl of rice? We got money... trust me, we got money, but we ain't stupid. There are other places you can go to for Japanese BBQ, and this isn't the place. I rather pay more at another place for real service than swindled by these crooks just cuz they think they can.

Doesn't Recommend

matteoz

Joined 2 years ago

Korean food sold overpriced in Japanese name. food is good. but they are overpriced and the customer service....not good. and most of food there is Korean food. It is similar to authentic Korean BBQ but can get better food in lower price in other places. I've been to better Japanese restaurants with good sushi...

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vasche

Joined 5 years ago

Food is excellent. So I read good and bad reviews, decided to go anyway. And I can tell you, it was the right decision. Since it was our first time at the place, we went with recommendations, which are marked clearly on the menu. Started off with Tuna appetizer and Gyu-Kaku salad. And our palate was happy already.

The Chateau Briand beef ($25) was heavenly. That was the actual word I used to describe the taste. We both (me and my wife) also acknowledged that that was probably the best meat we ever tasted. We also tried Kobe Kalbi ($ame $25, a bit smaller pieces), and wife liked it a lot, but I felt it was a bit heavy on fat calories, so as soon as we felt we want more we went for more Chateau Briand. And don't get me wrong, you pay 25 dollars (before tax and tip of course) for 4 small pieces of meat, but it is so worth it. My wife said when you taste it you feel where those money went. The advise I would give: don't try to cook more than 1 piece per person at a time. My wife did that mistake, and we were done with first order in 5 minutes. Also I would suggest timing your cooking to get it exactly right. Waitress said allow at least 40 seconds per side, so I pulled iPhone and set a timer. I'd say a minute per side is acceptable too, but don't dare to turn this meat medium or medium-well (or worse). What I was also impressed with is that they change grills when you make a new order and when you're done and trying to enjoy the dessert. There was no BBQ smell familiar in Korean BBQ places on 34 street I've been to, so you don't have to worry about your closes getting soaked with the smell. Anyway, we picked what we thought looked best (not priciest) on the menu and the damage was about $175 for two (including nice bottle of Merlot for $33). Was it worth it? Absolutely. Would I come back? No doubt.

Doesn't Recommend

annew628

Joined 4 years ago

Worst customer service. I have been to the Gyu-Kaku at midtown several times with co-workers, family and friends. This past weekend I decided to try the Cooper Sq. location but surprisingly, the staff have a very different attitude. I was 10 mins late and by the time I went in, they had already given my table away. The host told me they had a 15min policy and I had to show her my phone to tell them my 15 mins weren't up yet. Her face turned bright red and she asked her mgr to come over. The manager didnt even apologize and told me the next available table would be an hour wait! I am so disapointed b/c I have referred so many ppl to this chain. I will never go to the one at Cooper Sqr again- Go to the midtown one if you care about service!

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ajk1

Joined 5 years ago

Love this place!. Randomly went here with a bunch of friends and were pleasantly surprised. Food is very good and they have a wide selection of wines, cocktails, and beer. The meats are about 3-4 ounces per serving, so unlike American restaurants where you eat 'til you're stuffed, you can order to fit your quantity. You can also choose from multiple meat marinades, so there's plenty of choices. The best part is that they have happy hour specials from 5-6:30 Monday - Thursday (or maybe Friday, too) where they have 1/2 priced drinks and 1/2 priced daily specials. Even without the deals I would recommend this place, but with the happy hour specials, it's definitely worth checking out.

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LivinginNYCsince2002

Joined 5 years ago

The best Japanese BBQ.. The beef is cut a little too thin but so soft and juicy. My favorite is Kalubi. (Dear owner, please add thicker kalubi on the menu.) They have great happy hour every day. I love the Monday Happy hour, Half price of premium Kalubi.

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nymk

Joined 5 years ago

food is good but. I loved Gyu kaku food especially beef. I ordered some kind of beef and shrimp, it was really delicious but kalbi kuppa was not good. I think this restaurant is Japanese one but kuppa is korean food ,that's why. Desert also really good. I went to with my boyfriend for his birthday. I said to waiter that he is birthday person but they forgot and just gave us check. Only that disappointed me.

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mommamia2008

Joined 5 years ago

Gotta try this place!. What's better than eating steak? Eating steak the way you like it. This place is one BBQ experience that you don't have to clean up afterwards. It was a great ice breaker when I brought my blind date here over the weekend. We enjoyed drinks at the bar while waiting for a table, and the rest was great from start to finish. Friendly staff, great service, wonderful decor. If you want to try more than 1 type of steak, without having to order too much, then this is the place. Everything was a la carte so we tried some garlice shrimp, yuzu boneless chicken winge, Premium Kalbi with Tare, Kobe Short Rib with ponzu, Prime Ribeye, Miso Skirtsteak, and even Tongue! Great specialty cocktails, House salad, and grillable desserts!!

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kchau88

Joined 5 years ago

Great service and good food. It was my first time for Japanese BBQ and I was satisfied with the dinner. The meat was fresh and well marinated (i.e. tasty...). Portions were a little small but thats ok...just double up on the dishes. However, I must say that if you are in the mood for an Asian style BBQ, then you are better off going to a Korean restaurtant.

Almost forgot, the service was excellent. The servers were friendly, attentive and took the time to explain the different dishes.

The place is a must try!

Doesn't Recommend

kangaete

Joined 6 years ago

A Painful Experience. Once my party was finally seated and served (this took a loooong time), I began to enjoy the food and service. At one point I noticed that some of the meat had a tart taste, like it was a bit off. This was a bad omen. I spent the next two days in bed spewing and wracked with stomach cramps. A terrible experience never to be repeated. I feel it my duty to warn anyone thinking of going to Gyu-Kaku (Midtown): Don't do it!