06/25/09

Good cookies, bad service

by mcjays199

The cookies are delicious. It's the service that needs help. A couple of times I have walked in but was ignored for several minutes. One time I was told it was very busy and they'd be with me in a minute but there was no one else in the store.

• Pros: Delicious cookies
• Cons: Bad service

04/15/08

average product and service

by jeneepha

I live a couple blocks from Milk and Cookies, and I must say, they do a very good chocolate chip cookie when they haven't been sitting out all day. Service can be a bit slack.. they once actually ran out of milk, so not only were they unable to serve a simple glass of milk with cookies, they couldn't make any of the milk/coffee drinks they have on offer. Granted, there was only one girl working the counter, but if that was me, I would have closed the store for the 3 minutes it would take me to run to the corner bodega to grab a couple gallons. Another time, I ordered 2 ice cream sandwiches to go, and the girl gave them to me on plates. When I asked if I could get them in bags, she just gave me the bags and I had to pack them at the counter myself while she watched me get melted ice cream all over my fingers. Maybe these cookies are affecting brain cell count. Overall, if you're in the neighborhood, try to stop in. If you're not, don't bother making a pilgrimage.

• Pros: good, home made cookies, bars and ice cream sandwiches
• Cons: unbelievably inept service

03/24/08

Decent little place.. Glad I gave it a second chance.

by DumpyBumpy

I went to M&C on St Patty's day for the first time. The dark chocolate toffee cookie I ordered was hard and I can count how many chocolate chips is in that cookie (5 chips?). I was disappointed. Maybe because it was 11pm at night, the cookies had been sitting there for the whole day... But the rice crispy is still fresh and home-made that I decided to give it another chance. Went again in 2 days, I made the right choice this time: chocolate chip cookies and double chocolate. They are way better. They are soft and filled with lots of chocolate chips!!! Took some friends there yesterday. Tried 6 different cookies. Not all of them are amazing... some (cinnamon, chocolate mint, chocolate toffee, white chocolate macadamian) are not good. But chocolate chips cookies and double chocolate are great. We had their organic milk too - YUM!!! I recommend their chocolate chips cookies, double chocolate cookies, and rice crispy.

I also agree with the comment below that the decor is not that sweet and cozy.. something is missing. And now that I'm reading other reviews... I wish I knew this place BEFORE the change in ownership - agree that cookies are not always fresh and chewy and warm, agree that cookies are NOT bursted with chocolate chips. Need to continue my cookie-hunt!!

• Pros: Chocolate chip cookies, Double chocolate cookies, Long hours!!!
• Cons: Dark chocolate chip cookies with toffee