Ken Jones Photography Fultonstudio

Doesn't Recommend

Tiffani S.

Joined 1 month ago

DO NOT HIRE THIS PHOTOGRAPHER! LOST PHOTOS! EXCESSIVE DELAYS AND EXCUSES! TOO MUCH DRAMA! UNPROFESSIONAL! I hired Ken for engagement photos. Ken is extremely condescending and moody. As part of our agreement, Ken was supposed to rent a car b/c we were going to take photos outside in 2 different locations and Ken whined about having to carry his equipment around. He added the cost of renting the car into his fee but when my fiance and I arrived at his studio to take the photos, Ken did not have a car. He did not rent the car but he charged me for it. However, Ken agreed to throw in some extra retouched photos to compensate for his overcharging me. At the end of the shoot, Ken said that he would get the proofs to me within 3 days. I didn't hear from Ken and every time I called him he gave me excuses for why he didn't have the photos. 3 weeks later, Ken had more excuses. Finally, I was talking to Ken's assistant & she told me that Ken's computer crashed & he lost all of my photos. Ken never told me this himself. He didn't mention it until after his assistant asked me if I wanted to set up another shoot. I reluctantly agreed. I arrived at Ken's studio with a contract that laid out the time frame that I needed these photos. I was planning on using an engagement photo on my save the dates for the wedding. When I showed Ken the written contract (stupid of me for not having a contract in writing with him the 1st time) he started to complain & say that I do not trust him, the contract was an insult &he refused to read it but then he just signed it and threw it at me. I didn't care that he didn't read it. I simply asked him to sign the contract or return my money. He chose to sign the contract. The second shoot was not as elaborate as the first (which is what I paid for). We didn't go to same locations and it all just felt forced. The next day Ken gave me a CD containing all of the proofs. Shockingly, he took over 600 photos during the second shoot. The proofs that he gave me contained every photo, even the crappy ones, even the ones where he accidentally took a photo of the ground or the sky. He just downloaded all of the photos onto a disk and handed it to me but I was very happy to have my photos even if I had to sort them myself. There were about 60 pictures that were good enough to use, which is only 10% of the photos that he took. I mean if I shot over 600 photos, I should at least have 60 good ones. Of this 60, I needed 30ish retouched & the rest with a general clean up. When I sent this to Ken, he responded by saying that if he would only do 10 photos & if I wanted anymore retouched then I had to pay more. Keep in mind that he lost my original photos & he overcharged for the photos. I can't believe that he would have the audacity to ask me for more money. But I didn't care because we had a contract that Ken chose not to read. All in all, it took Ken over 2 months to get me the final photos, way passed the timeframe set forth in the contract and unfortunately, I had to threaten to sue him 2x before he gave me the photos. He always has an excuse for why he isn't sticking to the agreement but he had no excuses when he overcharged me & took the money. Ken even told me during 1 conversation that my job was on the "backburner" because it was too much work. To make matters worse, when I finally did receive the photos, the so called retouched photos were very similar to the originals. He left garbage cans in the background. He was supposed to crop out people that were in the background of the photos & he didn't. He was supposed to do effects on the photos to make certain photos sepia, black/white and fade the background but he didn't. He sent me mediocre photos that were extremely similar to the proofs and I waited over 2 months for that mess. Ken is the worse.

Doesn't Recommend

Jamie L.

Joined 1 month ago

Worst Photographer ever! Extremely unprofessional and rude! Save your money!

Doesn't Recommend

elledelys

Joined 2 years ago

Disappointed and underwhelmed. After having read all of the glowing reviews of Ken Jones’ talent and exceptional service, I was quite surprised & disappointed with my experience. I was looking to get some new headshots, and found Ken’s work on his site to be just what I had in mind. I bought my appointment through Lifebooker, & was excited to get to work with Ken. The package was supposed to have had included a two-hour shoot, 30-enhanced shots, as well as the customary online photo-gallery, which many photographers offer as part of their services. I also opted to use my own stylist, whom I had worked with before. From the start , when I called to book the appointment, he was rather curt and dismissive, but I took it in stride, and told myself that he was probably on the run, or busy with a client, so I let it slide. This behavior, however, basically continued throughout my shoot. In addition, my shoot, instead of being the full two-hours that the Lifebooker package had stipulated, was only an hour & a half. His directional style was a little rigid, & I am used to working with Photographers who work & speak with their models the way that directors speak with their actors, so I felt very stifled and uncomfortable, which showed in the final results. At the end of the shoot, he never specified how long it would take, nor did he mention the post-session process, so I figured he'd contact me soon. After a week of not hearing from him, I sent an email following up on the shoot. Nothing. A few days later I called the studio, and was given the run-around by one of the studio-employees. After I called a second time, she said that Ken would get back to me later in the day. Late that evening, I received an email from Ken with a link to my online photo-gallery, and informing me that if I wanted any retouching or enhancements, that each shot would be $25. I emailed him back, asking him about the 30 enhanced images that were supposed to be included in the package, what those enhancements entailed, and if he needed anything more from me. That was over a week ago, and I've not heard back from him. In addition, the shots were not very good, and it was clear in most of them how uncomfortable I was. I don’t know if I caught Ken at a bad time, or if he was upset that I did not want to use his stylist, but I was absolutely turned off by my experience at Fulton Studios. Had the service been comparable to the service I have received from other photographers in the past, it would have been fine, but I was very disappointed and insulted by the way I was treated. Needless to say, I found someone else to retouch my photos, and, though they could have a little more life in them, they do look better than when I had downloaded them from Ken Jones‘ site. I hope this gives you, the readers out there a bit of a broader perspective of the array of possible experiences that you may have with Fulton Studios. Perhaps Ken will take a better liking to you than he did me, but the bottom line is if you are running a place of business, customer service is key, and you will not profit from picking and choosing who you treat well, and whom you treat dismissively.

Recommends

Don J.

Joined 9 months ago

Totally Dependable Photographer! As a agent I use about 10 or so photographers to send my models to get pictures done. The most consistent is Ken Jones, I have seen his growth as a fashion photographer and all his ideas are original. His images have always come from his heart.

My models has always received useable marketing images that get them the attention of the clients and leads them to getting work.

I highly Recommend using him for your Photo jobs!

Phya's P.

Joined 9 months ago

I have worked with Ken on a number of occasions and his service has been phenomenal. He is very professional, obviously knows the business and is great at what he does. He has a gift for working with his client and helping them to pull out the emotion needed to produce a great photo. He makes your comfortable in the studio and on camera. He listens to what you want and need out of the session and works to ensure that he exceeds your expectations. Great shoot, great photographer, great session!

Recommends

Darrin J.

Joined 10 months ago

I have been using Ken on and off for years and I was never dissapointed with the image results - there are always those great wow factor pictures that are great for covers and the story images that tell whats going on. ken has shot fashion editorials for magazines I have run as well as model for my testing board when I had an agency years ago and I recommend him to any one who need a dependable fashion and beauty photographer for commercial work.

Recommends

Alisa R.

Joined 1 year ago

Really marvelous!!!. I had a marvelous time. Scheduling was a breeze (although I did have to wait a couple of weeks from when I called, but they were super nice.) Ken and his assistant put me at ease and made me feel photogenic. They really taught me how to relax in front of the camera. I got over 200 photos back and a dozen of them are among the best pictures I've ever had. I loved doing it! It made me feel confident and attractive!

Recommends

Olive P.

Joined 1 year ago

Very nice photographer. This review is based soley on my experience, I can't give a full review until i recieve my photos. i bought a lifebooker deal and felt that Ken was kind and patient and made me feel confident during the shoot. I was a little nervous as this was my very first professional shoot, however I felt Ken gave good direction and was very professional. He was very engaging in conversation and kept my attention as well as made me laugh quite a bit. I'm not a professional actor or model, I mainly did this shoot as a gift to myself after having a tough year and I am anxious to see the final results which i'll be back to update my review once recieved.

Recommends

Maxryan77

Joined 5 years ago

Relaxed and Some really good shots. I bought Ken's 2 hour shoot through Lifebooker and I got 3 or 4 shots that are really wonderful that I will be able to use. Being trained as an actor I have done many photo shoots so I know that if you get 1 or 2 shots that work from a shoot you are doing well.

I thought that Ken was very relaxed and cool. I personally liked his vibe. He is ultra chill and set a tone that established a relaxed atmosphere. He really listen to me when I described what I saw for myself with these shots.

The only thing that I would say was that when I saw the contacts is that in one whole set up, my clothes didn't look good for the pix. I know that I chose them but I think that as the third eye he should have seen that and said something.

Other than that I would definitely recommend Ken to get some shots that you can use!

Doesn't Recommend

secretchick

Joined 5 years ago

Thinking of Buying a Lifebooker Deal? Think again.. I did a lifebooker shoot with him and the experience was horrible. He took over 3 months to get me back my photos instead of the 1 month I was originally told. As a result, I couldn't use them for two professional opportunities I needed them for. I had to get lifebooker to intervene, he strung us along with promises and excuses. He even claimed he had "already sent" the photos when he hadn't. In addition, he doesn't respond to calls or emails. When I did get him on the phone, he made it clear what he thought of lifebooker shoots. He told me straight up that I wasn't a priority b/c I wasn't paying full price, and that I should be "grateful" that I was getting a service I couldn't otherwise afford. He told me he "barely made any money" off the deals and that he did them as a marketing/promotional tool. He also told me if I didn't like it, I should go to JCPenneys. No one is forcing him to do the deals. I paid $300 for the combined shoot and makeup and am entitled to be treated with professionalism. And the pictures? They were just mediocre. There was very little diversity in poses or angles, and he didn't give a lot of instruction during the shoot. Probably because I was a deal customer and I should just be "grateful" to be there.