“love the webcams, they are very useful to me since I can see whether my dog is having fun.”
“Great prices for dog food as well.”
“Great variety of things to buy for my yorkie.”
“This is the best place in Manhattan.”
“Happy Paws sleeping quarters are so large it really makes a difference bringing my dogs here because when they come back they do not stink and they do not seem stressed.”
“Very bad customer service.”
“The place is huge and when they took me to tour the area where my dog sleeps, I couldn't believe how clean it is.”
Horrible Experience - My Poor Pup. WARNING: DO NOT TAKE YOUR DOG HERE TO GET GROOMED!!! This has been the worst experience ever - My poor pup has to live with his horrible haircut. Thank GOD - I can cover most of his hair cut with a sweater and a hat. Groomer has no experience - hair cut was choppy and undone and he didnt even cut all his nails.. When I picked up my dog- he was shaking and whining like his was hurt. It took me two hours to calm him down - NEVER AGAIN - YOU SUCK GROOMERS - NEVER AGAIN!!!
Watch out: PET ABUSE.. Please, for those of you who care about your pets, DO NOT send your dogs here while this man I am describing is still working here. I used to shop here all the time because they had good organic treats for reasonable prices and a good selection of Ruff Luv clothes. My friend and I came in to browse and we watched the small dog play area and saw the "tech", as they call their employees, be aggressive with all of the dogs. He picked them up by their throats, and a couple of them by their necks, which I understand, but them he would fling them across from a couple of feet in the air without crouching down. And I'm talking about tiny dogs with potential knee and hip issues who shouldn't be landing on their legs after being thrown in the air. He hit a couple of dogs who got extra loud as I came closer to the window and would roll his eyes when the woman in the large dog area would say something to him. A dog had peed on the floor and he grabbed the mop to clean it up and A Cavalier King Charles had followed him to put it back and he hit the dog with the dirty mop!! While I was watching this, another man had made a comment to the staff and "Charlene" claimed it was natural to be picked up by the scruff and they were just "playing". As I was leaving, my friend saw the web cams and said, "so that's why that guy keeps sitting in that corner, the camera isn't on him!", I had noticed the web cam is only on the slide and no dogs hang out there, they are either in the "time out jail", or sitting by it with the "tech". I watched for another minute and a Maltese had peed near the slide, the "tech" walked over and kicked it, where it fumbled and slammed on its back into the slide, the "tech" then got the broom, walked toward to a cream French bulldog sniffing the pee, and kicked it and my friend and I gasped really loud. Once again, Charlene claimed they were "just playing", and I clarified that the MAN in the room KICKED the Maltese and frenchie. She walked over to him, said something to him and he nodded his head. I was really upset about this so I called them and asked about the situation, and once she asked if my dog was a client of theirs, and I had answered "no", all common courtesy went out the window. I asked her if they were animal lovers or if this was just a job to them, she claimed the French bulldog went after the broom and he HAD to kick the dog, what a lie!! I reiterated what I saw, and she said they were understaffed and he must've been overwhelmed, but they still had to run a business. After raving about her online reviews and the fact they had a web cam, she said she was just a supervisor and the manager had to deal with him. PLEASE DO NOT SHOP HERE OR BOARD YOUR PET HERE.
Uncaring and Inattentive Staff.
I liked Happy Paws website and they got great reviews online. I brought my dog for her first day of daycare. Right away I didn't like it. It was extremely crowded and cramped with no room for the dogs to run around. But they said it was busier than usual because of the holiday weekend. Fine. What really upset me was the apathetic staff and they completed neglected the dogs. One person is not enough to watch so many dogs. There were dogs humping each other in the corner and two dogs fighting- one had a pug pinned to the ground and clamped down on the pug's neck for a good minute or two- and the "supervisor" never saw this or stopped it. The supervisor for the big dogs didn't realize I was there and CHUCKED a water bottle at a group of little dogs. He also rattled the cages to get them riled up.
I would not trust these people with my dog and I would advise you not to either.
Worst place in the city for grooming. I took my Lhasa here several times and EVERY time they acted like they were doing the BIGGEST favor for me by grooming her. Ummmm you should be thanking me for the $90 pricetag! Get real people, don't be a groomer if you can't handle a dog! She came back twice with razor burn and once they just sliced off a little pimple she had on her foot. When you call and complain they deny everything and they always blame everything on your dog. Funny that no onther groomer has ever had so much trouble grooming her. I am telling everyone I know, and I work in the Pet industry, STAY AWAY FROM THIS HOLE!!!!!!!!
My dog likes Happy Paws.
this place is great. They have consistent employees. I have couple of friends that also take their dogs here for daycare and everyone is happy with the webcams. service and large spacious rooms. Nothing but great remarks for this place.
I was late at work one day and couldn't pick up my dog. I called them and immediately they made accomodations to drop off my dog to my home since my girlfriend was at home. I really think they take their time to make sure everyone is happy.
Must check out.
I gotta say this place is great. The place is huge and when they took me to tour the area where my dog sleeps, I couldn't believe how clean it is. The kennels are HUGE. Even though I have a yorkie, she stayed in a kennel that was big enough for a 100+lb dog. When I used to go to another boarding place, they just dumped all the dogs in one room overnight. Oh happy paws even have over night security to monitor the dogs. I was gone for 2 weeks and expected her to come back all smelly like the other place, but to my surprise they washed her without charge. She seems pretty happy and healthy. I say she is healthy because they actually told me what her weight was when I dropped her off and what her weight was when I picked her up. I didn't even expect them to give me such details.
I really enjoyed having her there.
Basically, my dog almost died due to their neglect, to which they admit, and then they still didn't want to pay for any vet bills. i took them to court and won.
I took 2 of my dogs here to stay while i went home for xmas and got a phone call the next day saying that my 9 year old golden had been attacked by a pittbul while they were in the play room together. HP called me and told me that the pitbul started the fight and that my dog was ok but they didn't help pay for any vet bills. and the kicker is... that when they "interviewed" the pitbul the owner even admitted that the pitbul had been in fights before. do you really want your dog to be playing with a pitbul thats been in fights before?
the people are rude and they obviously don't care anything about customer service or dogs staying healthy while they're at HP
Great Impression. I have shopped here many times and finally decided to take my dogs while on vacation. I never realized that they have another floor just for boarding. I was really impressed when they gave me a tour of the boarding area, it smelled so clean I couldn't believe there was no odor. I am even more impressed with how careful they went over my dogs files and had them go through some evaluation procedure so all dogs that are there are healthy and safe. Gotta say it is impressive
Good - Webcams Don't Work. We like Happy Paws in general, but we wish they would fix the webcams that have been broken for several months now.
I took my dogs here for a friends birthday party and we had a blast. I had a chance to do some shopping and was amazed at how reasonable everything is!
I am definitely planning to bring my dog here for boarding for the holidays and have him come by for daycare sometimes, because they have really amazing play rooms! Everyone was very friendly and helpful!
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