Sothy's

07/15/09

Didn't even get my massage

by bdine

I scheduled a last minute massage with Sothy's through lifebooker at 5:30 on a Friday. I ended up getting stuck at work, so I was running a little late. On my way out the door at 5:15 I called Sothy's to tell them I would be ten minutes late. Seeing as I only had to go two subway stops 25 minutes should have given me plenty of time to get there, however, the train was stalled and consequently I ended up being 20 minutes late instead of 10. I walked into the store and immediately said "i'm so sorry! I had train problems!" The woman at the desk just gave me an incredulous look and was rude right off the bat. I was late- yes this was my fault. But the way the woman who was the manager chose to deal with the situation made me decide I would never return. I was excited about trying it out as I had never been. She told me that I could still have the massage minus the 20 minutes. I told her I was sorry, but that was not a desireable solution. Before I could say anything else she went on a rant about how I called and said I would be five minutes late- which is not what I said. I thought maybe the masseuse would have wanted to give me a massage becuase that would mean more money in her pocket but I don't know how it works there. I would have thought that the manager would at least have checked with the masseuse to see if it was too late. But she didn't even as her/him. She just told me that the massuese had "things to do" just like everyone else and that staying an extra 20 minutes was not acceptable. That's fine, but again just her attitude was so gross. She told me she was going to charge my card for the massage no matter what because of their 24 hour cancellation policy. I explained that I had made the reservation less than an hour earlier and that I didn't think that was entirely fair. At this point I was beyond wanting to reschedule. I was so annoyed at this woman's treatment that I never wanted to return. She agreed not to charge my card, but not before saying more nasty things. Why would a spa want to employ someone with such a nasty attitude. She gave me the number of the manager in California that I could call on Monday, but I decided against it, because any company that would employ such nasty people is not a company I want to support. I never ended up getting a massage, which was sad because I really nededed it. Instead I left more stressed out than before.

• Pros: none
• Cons: Rudendess

03/30/09

Beautiful, Relaxing Atmosphere, & Attentive Staff

by triumvirate111

Took my sister here for a bit of bride to be pampering. Found this place online & loved the way it looked, its location, & reviews so between the 2 of us I booked a spa manicure, signature manicure, & a signature massage. My sister had Sarah the masseuse & we both had Barbara the nail tech. Sarah performed a great massage and new how to apply the right amount of pressure to the appropriate areas. Barbara's manicures were meticulously well done. All staff was super nice & accomodating, asking us several times if we wanted water/tea & they were understanding when we arrived 5 min. late for our appointments and did not penalize us. The atmosphere/decor was beautiful and everything is very spacious. The only cons were: outside the nail room was a bit noisy/loud and inside the nail room I had to stare at a 1/2 eaten banana the whole time I received my manicure - a bit gross. But I would go back. They treated us like royalty :-) (Which is how you should be treated when you're spending that kind of $)

• Pros: attentive friendly staff, great services
• Cons: noisy nail room, leftover food out in plain view of clients

02/28/09

The Ultimate Pampering and the Best value

by NatashaDS

Of all luxury spas in New York Sothys offers the best service for the best value. The minute you come through the door you are in the luxurious osis of tranquility and relaxaton. The staff is very attentive and skilled. The treatments are of the best technique and quality - it helps that the esteticians are trained in Paris. They use high quality products that really work. Every time I go to the Sothys salon, I leave very relaxed and rejuvenated. Warning - if you try it - you get hooked and never go anywhere else.