10/09/08

LOVE

by leanna81

The best red velvet cupcakes EVER. I'm just disappointed that it's far from my apartment, which means that I probably won't be getting my fix very often. Too bad it's not a very homey place, otherwise it'd be worth the commute to come and hang out for a while instead of grabbing a cupcake on the run. But seriously, I'm not much of sweets eater, and this wowed me.

08/22/08

Better than Magnolia, though still not fantastic

by acb723

Much like at Magnolia, I still found the cupcake here to be too dry, though it was certainly somewhat better. The frosting, however, was much better at Buttercup- it has more flavor and it not as overwhelmingly sugary as it was at Magnolia. It was quiet the night I was there- not much of a line at all, which was good. Still not my top choice for a New York dessert, though, even if it is better than that other cupcake place.

11/03/07

horrible customer service

by althea1016

Called to place an order for 4 dozen cupcakes for my staff. I made sure to ask if it was the location at WEST 72nd street. I was grateful it was past the cut off for large orders and they still took mine, telling me it was the location that I asked. When I walked to the west side location, my order was not there because it was at the east side location. I called the east side location mainly to let them know how lacking their employees are. I was told to ask for the manager, Tek , and when I did another employee had me explain the whole situation first. Then suddenly she was available. I wasn't looking for a refund or free cupcakes, but Tek was extremely rude and condescending. Saying that I must have not been clear...how much more clear can be than saying "Is this the 72nd Street location?" As a manager in a health club, I understand that mistakes can be made. I also understand that you never turn it around on the customer. Especially when I just spent almost $90 for freakin cupcakes!

• Pros: great cupcakes
• Cons: staff doesn't listen; management doesn't listen and is rude