10/17/09

Absolutely RUINED my 31st birthday

by CattK

Absolutely RUINED my 31st birthday. The people who manage A Voce know absolutely nothing about honesty, restaurant management or customer service. STAY AWAY AND SPEND YOUR MONEY WHERE IT IS APPRECIATED!

I had made reservations for a party of 10 at 7:30pm. First two guests in my party checked in at 7:35 and the rest of us ten minutes later at 7:45. At that time I was told it would be a few minutes. Then a very pushy man came outside and forced us to sit outside and drink as it would be 40 min. until we could be seated. I was very upset (especially because I told him we didn't want to drink), but nevertheless, we waited.

An hour and 45 minutes, we were still NOT SEATED, and I went inside to find out what was going on. What happened is that they never really has a table for us, and that they lied to us for almost 2 hours saying that we would be seated soon.

After close to two hours or waiting and still NO TABLE, we decided to leave and get burgers because we were famished (oh yeah, and no one came out to check on us, offer us appetizers and/or apologize for being total creeps.

Our dinner bill would have easily been over $1000, but the people at A VOCE have zero courtesy, business savvy or common courtesy. SAVE YOUR MONEY AND SPEND IT SOME PLACE THAT EARNS IT.

• Pros: Let me know what you find one
• Cons: Rude, no customer service, liars, pushy, disgusting

07/13/09

Excellent Experience

by jwpnycev

A Voce was not cheap but I didn't mind the price given the excellent quality of the food. We were a party of 4 who had drinks, appetizers, main courses, sides, a bottle of wine, dessert and 4 espresso's and with a generous tip the bill was about $125.00 per person. The appetizers were exquisite. I had an amazing loin of rabbit that I would love to have had as a larger plate as a main course. Another table mate had the octopus salad which as delicious and refreshing. The main courses were amazing with one table mate having a huge and perfectly cooked pork chop, I had the amazingly fresh halibut and the others treated themselves to the dorado. I have to mention the wine list which had excellent bottles on the low end ($25-50). A Voce is also one of the most comfortable restaurants in the city with chairs I would like to have in my home.

Finally I have to mention the service which was spot on. Two members of our party are in their 70s and walk with canes. I half expected us to be seated in Siberia since most of the crowd seemed young and beautiful and indeed my partner pointed out a famous couple (I forgot the names). Instead we were treated like royalty and the elderly couple, who happen to be my parents, had as much of a wonderful time as we did. I look forward to many more visits to A Voce!

• Pros: seating, food,ambience
• Cons: a bit pricey but worth it

06/01/09

Not the same without Andrew Carmellini

by soljc

I've eaten here multiple times when Andrew Carmellini was head chef and only have positive things to say about those experiences. But my most recent experience was a world different.

I should have been concerned that dinner reservations were wide open just an hour before my requested dinner time on Opentable. Service was mediocre at best and more properly described as underqualified. Asked about 3 separate dishes and was told by my latino server they were all "very good."

The spaghetti was tasteless. The chick peas in the broth of my halibut were barely cooked. Polenta could have been called polenta soup. Noise level was comical as we yelled at each other throughout the meal.

Manager said he would pass my comments along to the chef.

The experience was my last here.

• Cons: Food, Serivce, Cafeteria like noise