11/13/08

...Honestly I'd prefer to give it half a star...

by Shaydieyez

This is a horrible awful place. They are overcharging me for a day I didn't use and the lady that works at the 62nd street location is SO RUDE. She is horrendous. She overcharged me by over $100 and told me "it's obvious that you should be charged this amount" even though my contract that I signed is for $106 less the amount they are charging me. I would never...NEVER return to this rental location and I would spare anyone and everyone I know. I have never written a review for anything in my life but I wouldn't feel right continuing life without writing what an awful experience this "prestige" car rental place has been. THey are rude and will charge you WAY TOO MUCH....then lie about it! Some nerve! oH AND THEY ALSO CHARGE A $500 DEPOSIT which they do NOT TELL YOU ABOUT! You only find out about it when you CHECK YOUR CREDIT CARD STATEMENT. Beware of this place!!!!

• Pros: They give you a car.
• Cons: RUDE, EXPENSIVE, OVERCHARGE

03/08/08

The midsize car rental was ok

by Lisatzuberry

Nice of you to follow-up! The rental was great. Thanks for the upgrade. The midsize car is pretty cool. Look forward to renting from you the next time I am in NY. Have a great upcoming holiday weekend. Regards,

After having HARD TIME with other car rental places in the upper east side such as avis, hertz, alamo and enterprise (yhhh enterprise ) you are so much better

• Pros: OK Guys

02/21/08

There's Hertz, and there's not exactly...this is not exactly

by speakerfork

I recently rented a car from Presige Car Rental, reserving an Explorer SUV 3 weeks in advance to be used when some friends were visiting from out of town. When I arrived to pick up the car, I was told they didn't have any SUV's left, that the previous renters simply hadn't returned the cars. I accept that this can happen with car rentals and while it is by no means acceptable, it happens.

The lady, if you can call her that, working in the office simply told me flatly that there were no SUVs and didn't immediately offer a substitute. When I asked her why I wasn't called to tell me there was going to be a problem with my rental, she offered no explanation. When I asked what other cars she had, I was offered a Ford Taurus; not big enough for the 7 people I would be traveling with. After a couple of calls to other rental places, I suggested they give me two midsize cars for the same price which ultimately they agreed to (if you consider a Ford Focus a "midsize" car). After we had agreed that would be the arrangement, I had the following with the lady working:

Her: "you know you really have nothing to be mad at us about, you showed up more than 30 minutes after the time you were supposed to pick up the car and our policy is that we don't hold rentals if you're more than 30 minutes late" (my reservation was for 8am, I showed up at 8:45)

Me: "is that what happened? Did you rent the car to someone else who came in between 8:30 and now?

Her: "no"

Me: "did you even call the renters who were supposed to return the car last night"

Her: "yes. Some of them"

Me: "so, in fact you DIDN'T call them."

Her: "no, but you really don't have anything to be mad at us about".

At this point I just walked away from the counter realizing the woman is clearly and idiot and not worth getting anything more than a laugh out of .

I haven't been billed yet but will watch carefully for any extra charges. Don't waste your time with Prestige, they're terrible.

• Pros: Good prices
• Cons: Everything else. Customer service was abysmal.