45 Rockefeller Plz, New York, NY | Directions 1002040.759448 -73.978201
LUNCH Mon-Sat: 11:30am-5:00pm DINNER Mon-Sat: 5:00pm-10:00pm BRUNCH Sun: 11:30am-3:30pm
Neighborhoods: Midtown, Midtown Center
Terrible Overall – Came on a weekday for lunch. Waiter was incredibly rude, he had a hard time understanding our order (cheese, soups, and french fries) and gave us a dirty look when we stated that our entrees would be the soups. Asked for sherry on the side for lobster bisque, he could not understand what I meant. Eventually the manager came, did understand what I meant, but instead of sherry, I was brought a sherry vinaigrette that would have rendered my bisque inedible had I not tasted it before pouring any in. My friend was brought the wrong dish and then had to wait 20 minutes for her correct soup to come out after the waiter gave us another dirty look and insisted she had also ordered the bisque (which she had not). After all the trouble, the food was average. I will never ever go back and I do not recommend this restaurant to anyone.
Michele...from a local perspective – Sorry for your experience Michele but I am from NYC and I have to tell you it was a rookie mistake. Everyone in NYC knows how to read a menu like the one you mention and after looking at the menu in question on-line it clearly says "NV" above the "98" which means that the listing is speaking about vintage vs. non-vintage. This should have been your first clue and prompted you to ask for clarification. How could one wine have a price and the other be "NV"?
Everyone knows you can't get a bottle of bubbly in midtown at that price unless it comes with a screw cap. I wish you the best next visit.
PS: You are correct in that they are a bit rude in general. That has been my experience too.
Buyer Beware: Rip Off – This is the first time I have ever written a bad review about any restaurant, any where in the world, I consider myself a savy traveler and some what of a food and wine critic.
My daughter & I had gone to Manhattan to celebrate her 30 th birthday one week before Christmas. Naturally we went to Rockafella Plaza, for the experience.
Around 9:45 p.m. we were guided to the Brassierie Ruhlmann by a local for a bite. We sat in the bar area. We decided to order a bottle of champagne to celebrate the birthday, along with an appetizer or 2.
I am going to type in exactly as the wine menu is written:
101 Perrier Jouet, Fleur de Champagne 98 305
I ordered this bottle, thinking it is 98 dollars (note there are no $ signs at all)
along with an plate of charcuterie & pate.
They bring the champagne and plate of food, then the manager comes over to us to say the chef is closing the kitchen for hot food, it is now about 10:15 p.m. Would we like something else. Yes , we ordered crispy camembert , which was lovely.
Then we were being rushed to pay our tab, before we were finished with our food and champagne.
The waiter brings the check and it is 361.98...I said there must be a mis-understading. The manager comes over and we proceed to discuss how I thought the bottle was 98$ instead of 305$ according to the way the menu was written.
There was nothing to suggesst that 98 was the vintage ( no vin wordage) and there were no $$ signs by the 305.
We then called by former son in law, who is in the bar business, to see how much he pays for this same bottle and vintage of champagne.
He said he gets it for $68. We told the manager that.
After much discussion he called one of the owners : Bernard Collin and his response was essentially too bad.
Not only was it a bad beginning to a much celebrated Mother, Daughter celebration.
The fact that they were rushing us out with a $305 bottle of bubbles is unacceptable.
Greed is a terrible thing. Buyer Beware!!!
Excellent.......well worth the pricey menu! – I went here for a birthday and while it was pricey....the food was amazing and the service was even better. Our waiter was knowlegable and helpful, the rabbit was excellent...he helped us pick two perfect bottles of wine. My friend had the hangar steak which melted in your mouth. For dessert, we all shared the chocolate cake, the pannacotta and the creme brulee. The restaurant was really loud (we had to shout to hear each other)...so it was not ideal for a romantic date, but I would highly recommend it!!
Great experience! – Best restaurant I've been to in ages. Service impeccable. Food delicious.....try the Croque Monsieur! Superb patio looking over the Rockefeller center.
Improving..................slowly! – Came here on a business meeting two years ago and said I'd never be back ; food took 45 minutes and was only alright, waiter didn't know what came with their $44 sole and when he found out he told us there was no substitutions, served bottled water when we asked for tap.....and then charged us! The guys in suits were running around trying to calm irate customers faster than they could get the food out! It was a circus! Not to mention the fact that I wanted to get out of this meeting as quick as possible!
Had to come back last summer when a client invited me. Fair enough it had improved a bit! Couldn't make a reservation but the food came out in a respectable, waiters seemed to know a bit, but no substitutions allowed, no butter for the bread, drinks took forever and there were waiters all over the place.........or were they waiters? Hard to tell.
Just moved into the area......and despite my lost reservation, it was pretty good. (My colleagues love the place so I reluctantly decided to give it go). The patio is nice, the servers seem to know their stuff, the manager offered us a nicer table out of the sun and the food was good. You still can't make substitutions for your $x dollar sandwich or hold the sauce ("sandwiches are prepared ahead of time and cooked to order") but it pretty good overall.
Worst I have ever been treated in a restaurant – I ordered the hamburger and I inquired whether I could substitute French fries for something healthier. The waitress said she wasn?t sure (it was her first day on the job), but she knew they had spinach, pureed cauliflower, etc. I said the spinach sounded good. I didn?t think it was unreasonable to request a substitute in light of the fact that the hamburger was $23. I realize, it was a Kobe hamburger, but still, it?s a hamburger.
When the order arrived, I received French fries in addition to the spinach. I commented that I wanted the spinach instead of fries. I didn't want to be charged $9 for spinach. I recognized the fact that it was her first day and I was in no way curt with her. She very sincerely apologized for the error and told me that she would request that the manager remove the charge from the bill.
What happen next was astounding to me and to everyone to whom I have related this story. Our waitress informed the manager, who promptly came to our table and said ?I?m sorry, but we do not allow substitutions.? Of course, by this point it was too late because the waitress already made the error and I had taken a few bites of the spinach. He then proceeded to remove the plate of spinach from the table and (at the waitress station right in front of me) threw it away. Yes, he threw it away. A perfectly good plate of spinach that was no good to anyone but me, and he threw it away.
I have no idea what the manager (whose name I later learned was Paul) was attempting to accomplish. Perhaps there was a rash of thieves who have been around Rockefeller Center attempting to get free side dishes and he was using me as an example to anyone who dared come into his restaurant and attempt to steal any food. Perhaps his girlfriend who really loved spinach broke up with him the night before. I have spent too much time trying to think of a logical reason and this is the best I could come up with. In any case, it was a humiliating experience.
Bad Service; Overpriced; Food, eh – I would stay away from this restaurant. The food was just so-so and the service was really weird. We had like 5 people waiting on the table, none of whom took any real responsbility for us. I was asked if I wanted another drink, and my sister wasn't. The waitress didn't understand that a vodka/soda was a vodka with club soda and came back with a coke and vodka. Then once I actually got the drink I wanted, half-way through, I was asked if I wanted another, and when I said, "No," the drink I was drinking was taken away! It took a little time for the maitre d' to have time to come over to the table (he actually shooed me with a wave of the hand - really rude) so that I could explain that the busboy took away a drink I was in the middle of drinking. In return for my troubles, he provided me with a HALF-FILLED drink to replace it. I'm actually embarrassed for this restaurant. He seemed put off by it. I'm sorry but the drinks there are like $18 a pop. I want to finish my drink.
The chocolate fondant tasted like it had carroway seeds in it. Very odd. Maybe it was just the burnt edges.
I'd prefer to go to Friday's in Times Square.
Poor customer service – Promptly seated. Staff was very cold. Could not hold the sauce off a sandwich. We were told "the food was prepared ahead of time and already made." Their new policy is that they can only serve the food as written on the menu. They cannot make any accomidations for changes - like holding sauce. The ketchup bottle they placed on our table was refilled about 10 times and needed to be discarded. When you market a resturant as fine dinning you do not refill ketchup bottles and put the bottle on the table. Tacky! Overall the food was good - however our party expected a special dining experience and this is not a 4 or 5 star restaurant. Do not go with high expectations for a 4 or 5 star dining experience.
Butternut squash soup was divine – Recently went for a working lunch. Found a hairy and alive worm folded within my napkin. After that SNAFU, everything proceeded as good as it can be. I started with the soup of the day--butternut squash. It was so good i couldn't get enough of it. My main was also the special of the day, veal scallop. It was a bit on the dry side but the sauce made up for the lack of moisture in the thinly pounded meat. I finished the meal with a lemon blueberry tart. It's not cheap to eat here. But the food was decent enough to justify the cost.
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