ITelagen-Your Flat Rate Virtual IT Department

06/24/08

Responsive and resonable

by Eaglelegal at Citysearch

We have been using a managed computer solution for years that provided the servers, systems, network devices and service to run our office. However, the responses to our requests resulted in days of waiting for resolution and more often than not we had more problems occur after the initial problem was fixed.

ITelagen helped us design our new office network with all the servers, workstations and programs we needed to make our office more productive than we could have imagined. With a team of engineers and developers, they had a new system installed and configured in less than two weeks. As a law firm that lives on systems, document retrieval and communications throughout the Internet, we highly recommend ITelagen for their overall consulting, maintenance and support. It's like having an IT staff in our office.

• Pros: They deliver what they say they will deliver

06/18/08

Flat rate saves time and money

by MMCS at Citysearch

As a small non-profit company, we were using a local technician that would come by when we had a problem to save a few dollars. The service was decent but when our server crashed, we were down for three days. The data loss we encountered due to the back-up not running properly was monumental and required a temp to re-enter accounting and database files.

ITelagen installed and developed a back-up solution on-site that is monitored seven days a week by our technical team. When we forget to change the tapes, they call and remind us, all because of their remote agent software. And as a non-profit, we need to save as much money as possible without sacrificing service. Our account representative worked with us to develop a support plan to meet our needs and our budget. As travel expenses increase, they have promised us that there will not be a travel charge if an engineer needs to come to our offices. That means a lot to us, no extra fees.

• Pros: Not question is too small. Anyone in our organization can call our techies!
• Cons: Sometimes we have to leave a message for a call back. The most we have waited for a return call is 20 minutes.

06/18/08

The best IT support. Period

by TIWID at Citysearch

For years, our production company has been spending thousands maintaining our systems and servers. When ITelagen told us that they could reduce our return on investment, maintain our current environment and help us with future expansion, it sounded too good to be true. After a year of service we can say that we have no issues and, for the first time in our existence, we know exactly what our IT support will cost annually to the dollar. No surprises or hidden costs.

• Pros: The engineers are superb and thorough