“Turnover(people who get hired then quit)is a horrible 75-85%,workers are underpaid and underappreciated,The main manager of the company,John Sisto,of the 13st location in Greenwich Village,is rude and does his best to avoid talking with mad customers.”
“guess he finally ran out of patience, because when I went in to discuss package options, I learned that my credit card, which they had on file, had been charged close to $600.00 (the most expensive package) WITHOUT my consent.”
“Not a great place,go somewhere else”
“It seems that this could be a really great establishment if they were more careful in their hiring process to select people who love dogs and are properly trained, and maybe hired more staff to keep the excrement in the play rooms under control and take f”
“DO NOT take your dogs here, staff is indifferent, training is poor and prices are high.”
They are the best. We were displaced from NJ for a few days because of the storm and they made it easy to take him right in and made him feel at home. They called with a report in the middle of the day and they called at the end of the day to see if everything was okay. And even though my dog was a little worried at first about being in a new place, he loved it. Can't say enough about how great the staff and the facility are.
I have been bringing my dog to Biscuits and Bath since he was a puppy and have had nothing but good experiences. The staff is friendly and knowledgeable, the facility is clean, and my dog pulls me to get there every day! They even have a vet that sees my dog if he needs his vaccines updated! Great business all around!
We are happy but miss Elaine's Dog Meetups!.
I started going here with my puppy about a year and a half ago. He loved the puppy groups so.
The free puppy playgroup from 7 to 8 followed by a small dog group 8 to 9 is a wonderful thing.
Then I attended some small dog meetups there. I loved them a lot. The manager left B&B, and the woman who held them could no longer hold them here. I miss them at this location very much. I have had to go to other places, and am happy just sticking with B&B for all indoor puppy fun time.
I now have two 1 year old dogs and a pup. I go faithfully every Thursday to B&B. For the puppy hour, there are trainers you can speak to with questions and such. My dogs won their Halloween contest and my dog Cosmo had a free month of daycare. I am not really a candidate for daycare, I keep my small chihuahuas with me most of the time. I missed him too much. He did learn how to walk up and down stairs while he had his day care, which he had issues with. So that was very cool.
I suggested a friend bring her 3 year old chi to the puppy group, and they didn't turn her away because her dog wasn't quite a puppy. My dogs have been there through puppyhood and beyond. When they are too sedate to play with puppies, they can go to the adult group only. This is a great way to socialize your puppy and or older dog.
Thanks, B&B. Chester, Cosmo and Georgia are fans.
A dog and dog parent's best friend!. It’s been 2 years later and we’re still in love with B&B! After thinking that daily day care was getting a little excessive, I decided to try out a dog walker (not associated with B&B). My dog, Archie was getting ‘walked’ for 2 hours a day yet somehow over a course of 5 months was getting a little tubby. When I came home from work in the middle of the afternoon one day I say how my dog was being walked and what was filling up those 2 hours. He essentially was getting pack walked with 5-6 other dogs. His walk mainly consisted of going from apartment to apartment being tied up to a post with the other dogs while the walker dropped off/picked up other dogs. I decided he had to get back to Biscuits. I couldn’t have made a better decision! When we came back, it was like we never left. Everyone welcomed Archie and was so happy to see him. He didn’t miss a beat and has never looked more fit. The staff couldn’t be friendlier or more accommodating to our needs-whether it’s an unexpected late night drop off, collar issues or updates on recovering boo-boos. The staff is tremendous! Plus, the handlers taught him how to give paw: each side, up high and down low!
Biscuits & Bath Tribeca Location.
Woolsey our dog (daughter) is now 3 1/2 years old and has been going to day care here since she was 4 months old.
I can leave her and have peace of mind that she is safe , loved, and well taken care of by the team. Best of all she is tired when I pick her up at the end of the day. You know what they say "A tired dog is a Happy Dog"!
We have done agility training there which was such much fun for Woolsey and her parents. She loved it!!
I highly recommend Biscuits and Bath.
We couldn't live without B&B.... My dog and I moved into the city a little over 2 years ago, and I was very concerned that she would have difficulty adapting, as she had spent the first 4 years of her life on Long Island. I made the decision to try Biscuits & Bath for her doggy day care based on the recommendation of a co-worker, and I have never regretted it for a second. B&B takes excellent care of our dog. She uses the transport, day care, grooming and vet services, and I have been continually impressed with the level of care, attention, and love that the staff show day in and day out. Also, they have helped us out with alternate arrangements such as walks on a coule of occasions when our dog was sick and couldn't go to the facility. My friends tell me it's better than their child's day care. Your dog will thank you.
My dog's second home.
Actually, Biscuits and Bath was my dog's first home, as I adopted him from B&B at age 5 months. He's lived with me for over a year now, but we use the West 13th Street location for day care, vet care and training. The staff there is tops, knows each dog and its personality, very loving toward the animals. Very organized and friendly, too. It isn't cheap, but it's great if you can afford it.
LOVE LOVE LOVE this place!.
Our dog Jack has been a regular at BB for almost 5 years. The staff here are like family to us by now and they have always treated us accordingly. The people there are always cheerful, accommodating and pleasant! We love Tierra form the front desk, Rachel the manager, Jason (one of the handlers) and more!
Our dog has several behavioral issues but at BB, they never made us feel that those were problems so slowly, with the help of the staff, our dog started overcoming his quirks.
The bottom line is that without BB, we would have had to give up our dog a long time ago. We are very fortunate to have found them (a block away!)
Great Service, attentive staff - Tribeca Branch.
Carlos, Miriam and Ellen at the Tribeca branch of B&B are fantastic. I could not wish for nicer people to walk our Sharpei. He waits by the door for them every morning and evening and gets so excited when they arrive.
I have total trust in them. Highly recommended.
Thursday evening puppy & small dog play groups.
Feivel and I have been frequenting Biscuits & Bath's Greenwich Village location (W. 13 St. near 6th Ave.) since July of 2010, when he was just a 5 month old puppy.
While he does go to some of the dog runs in the vicinity, this is one date he hates to miss, and it's absolutely free.
There are some regular dogs that he gets along well with...
Plus, a trainer is always on hand for the puppy hour from 7 to 8 PM to answer questions or address puppy issues.
Feivel is no longer a puppy, but he's still a small dog. He enjoys attending both sessions, with the hope that he'll get to play with Chester.
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