“The atmosphere there is so pretentious, they don't care about you, or your wants or needs, and I left feeling extremely.”
“However, Ananda (makeup artist) and Manana (eyebrow waxing) were great; if I could pay them for their services without having to go back to Fekkai, I would.”
“My general impression was that the stylists and management were very arrogant and the service was horrible.”
“am someone who has gone to some of the best salons in the city and I would have to say that despite the lovely decor at Fekkai the service was the worst and the color job I had done was not worth the money.”
I am someone who has gone to some of the best salons in the city and I would have to say that despite the lovely decor at Fekkai the service was the worst and the color job I had done was not worth the money. I would also advise that you ask about additional charges as they truly nickle and dime at this salon which is surprising for an upscale salon. I paid $2.75 for a diet coke which was offered to me..and then after recieving a terrible blowdry by my colorist assistant I was also charged.
I really would recommend walking up the block to Vidal Sasoon or over a few blocks to Bumble and Bumble before spending your money here.
Wake up idiots!.
You people are soooo stupid. The place is most likely full of good stylists- it is the business that is at fault. They run on 15 minute appointments for a haircut- stylists ideally work on hourly appointments. That is why you are rushed, get dodgy service and why they are always running behind and are stressed. A famous UK stylist married an American and went to work there- stayed for a day and walked, she was used to having hourly appointments. You get pampered, no rush and a magic haircut. This person has since been America's Hairdresser of the Year, more than once. Who is right?
Is it place to be seen or good service you want?
Do yourself a favour and look further afield unless all you really want is to be seen with "Z" list celebrities- if so get a life.
Eyebrows. The best brow waxing I have ever had is with Manana, recommended to me by a friend. She is no nonsense about her job, arches beautifully and cleans up your brows to perfection. She's a "senior eyebrow specialist", which is a snooty way of saying you'll pay around $50; however, brows can make a face, and she is the best!!!
best salon in NY!. I went to Frederic Fekkai for the first time about six months ago. I recieved great service and a fantastic haircut from Giovanni. He was proffesional and not to mention very handsome. Since then I have returned several times to both the 5th avenue and soho locations for blowdries. I reccomend Nicole in Soho and Hana in 5th ave for great blowdries. I read all the other reviews on here and I think everyone doesn't know good hair when they see it. I have had nothing but great service from everyone in both locations, including the managers.
go elsewhere. I gave it an extra star because of the free apple. I had a manicure scheduled with Alexandra and not only did they forget about me, I sat there for an hour and a half and no one asked me if I needed anything. Ultimately they made me leave without my manicure because Alex was already booked!!!!!!!!! I told them unless I get a gift certificate for a free manicure next time I could not come back, They said no, but they could give me a free bottle of Hair Shine worth about 10 bucks...gimme a break.
Awful Experience. I have been desperately searching for a hair cut in NYC ever since I moved here about one month ago. I have heard mixed reviews about Frederic Fekkai, but they had convenient hours, and I know the salon is very reputable, so i figured, it couldn't be bad. When I got there, I told my stylist exactly what I wanted and it seemed like we were on the same page. They spent about 4 minutes washing my hair...and about the same time cutting it...all while I was standing up. After all was said and done, I was $200 dollars down, and walked out looking EXACTLY the same as I did when I walked in. When I complained to my stylist, and told him I wanted him to do more, he refused, and then pushed me out the door. The atmosphere there is so pretentious, they don't care about you, or your wants or needs, and I left feeling extremely. I would normally not be interested in writing any sort of review, but this experience was so bad, I felt I had no choice. Go somewhere else.
Soho Salon. Every POOR review is CORRECT. I have NEVER in my life (of salons) been treated so badly and my hair is a mess. I went to the Soho salon and have been going to Jamie. He had me in tears and burnt my hair.
Not worth Half the [price. This is not worth themoney. My friend and I went for haircuts with Mia. We were scheduled for appointments one after the other. it became a disaster.She didnt listen to me when I told her i wanted anew style and described it to her very clearly. She cut it the same way but at the same time she was trying to finish my friends. So she became overwhelmed very quicklly as she was falling behind. It was lik she was paniced, The more crazy she got the worse the haircut became. This is the worst cut i have had in 20 years in New York. Even cheapos. My friends hair was uneven and chopped. It looked awful. We have both spend another 200 to get them fixed. Worst of all is the front desk. They are rude and really dont help at all. We both called and left messages for the manager to no avail. No one calls back or gets on the phone or sends a letter, nothing. We left messages for the manager, a Miss Bao.They dont care. This may have a high end name and gets all the out of towners but believe me it is not worth it.
Jeffrey Tam -superb colorist and all around nice guy. I walked into Fekkai @ 5:00 pm on a busy Saturday for a consult with Jeffrey Tam who was recommended by one of their stylists to a friend of mine. I was so disappointed about highlights I received the day before from Salon AKS that I got depressed every time a passed a mirror. I do not live in NYC and get to the city about three times a year. Jeffrey didn't know me from a hole in the wall but he came out to the front and squeezed me in on the spot. Not only did he correct the color, he didn't bad mouth the job done by the other colorist and gave me some advice on what to ask for when I am at home. He even encouraged me to call him if I had any other questions. I have been to some upscale salons (Salon AKS and Rita Hazan) but from now on, Jeffrey will be the only colorist I will see when I come to the city.
Desk manager hung up on me.
I have been a loyal Frederic Fekkai customer for 15 years following the salon from it's original location at Bergdorf's to 57th Street, and now to the new Fifth Avenue location. My regular hair dresser is now on a reduced schedule making appointment setting challenging. I've tried for 2 weeks to get an apointment. I've made multiple phone calls and have spoken with 5 different people including the manager. Tonight, after 10 minutes trying to find a mutually acceptable appointment time, the desk manager Melanie actually hung up the phone on me! I was stunned.
I'm incredibly disapointed by the way I was treated. Generally the service at Frederic Fekkai is good and my hair cuts have been wonderful. I've never been hung up on before. It's very rude. I feel terrible that after all these years I won't be going back to the salon and my hair dresser won't know why.
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