La Rukico Tailors - Custom Suits and Shirts

11/03/09

Great Quality of Work, if You Can Tolerate the Service

by JohnR29 at Citysearch

I've been a customer of Mr. Kelly/La Rukico over the last year (a little longer). During that time I've made purchases for about 15 custom tailored shirts and 2 suits.

First I'll comment on the quality of work. Comparing to off-the-rack, and 3 other tailors I've used, Mr. Kelly's quality of work from Hong Kong is, for the most part, top-notch. Shirts have always been the exact detail seen in the swatches and also constructed of good quality (with the exception of two that had the sleeves worn out quicker than normal. The measurements felt true to my actual build however, now thinking back I would have asked for a few tweaks here and there (smaller cut in the back, room for a watch in one sleeve, etc.). So with that I recommend if you go (to any tailor for that matter), either ask questions or specify EXACTLY what little details you want done. After all you are paying for it. The suits were also constructed as detailed and in good quality. I like how little details were not overlooked (back seam on waist pants for support, extra wear material on inside of pant leg bottoms, and of course the obvious signs of a bespoke suit - surgeon's cuffs, embedded name inside suit, etc.).

Additionally, Mr. Kelly has always been pretty good about when I come back with some adjustments and to make a couple tweaks here and there.

But now onto the service and such. Customer service is anything but "standard" here. One usually looks for the one-on-one customer experience and at the very least to go into a custom tailor to learn more about what he/she would want and such. Like I said, learn NOT lectured or treated with disdain. The initial times I was in I was able to ignore that for the basis that the quality was good, but coming back I felt like I had a burden to deal with every time I wanted to drop by, in having to deal with his poor customer service and lackluster professionalism. I've probably been in a few times over the last few months and yet still they don't even recognize me or have a record in their minds -- poor client relations in my mind. You would think that after 10+ orders this year alone they would know who I was, as well as the 5+ orders from my brother.

So in conclusion, I would say if you can get in and cut through the cloud of egotistical B.S. and dictate exactly what you want and keep the hostile tone down, the quality is great and the price is good for what you are going to likely find in the area.

• Pros: Good quality/warranty on work
• Cons: Lack of Professionalism, custom client feeling

10/12/09

great fit & great selection for a great price.

by jeff72 at Citysearch

The measurements were correctly taken and i got the same quality and fit as i get at Barney's but for a better price.

09/11/09

Great Place If you wanna look good

by unclehev at Citysearch

I went in got fitted and my suit was ready on time as promised on the first try

• Pros: excellent Fit suit on the first try
• Cons: their are none