| ambiance |
100.0% positive |
- “
The decor is fun and seductive. ”
- “
like this place: easy, relatively affordable, great location, and really good food. ”
- “
The atmosphere was nice and casual and it was not too loud. ”
- “
You come in expecting a great meal, atmosphere, and service, and, you get it. ”
- “
But Union square is a nice location and you want a chocolate fix it's a good place to stop for the atmosphere. ”
- “
The setting was very romantic wit. ”
- “
The atmosphere is great, and the staff is friendly although they kept getting our orders mixed with a couple sitting near us because we both had an asian man at our tables. ”
- “
the design is warm and cozy, just like a chocolate place should be. ”
- “
The roasting is tons of fun, the chocolate makes you happy, and the entire experience is absolutely fantastic. ”
- “
It's a fun place with interesting, original desserts. ”
- “
The theme is fun and the place is nicely decorated; I can imagine that it might eventually be popular in the malls of Jersey, but if they don't fix their service problems before the novelty is gone, NY'rs will probably have their fill in short order. ”
- “
am sure that everything else there is just amazing but there is so much dessert and so little stomach space :))) Love this place and I am very sad that they closed the location in my favorite neighborhood in St.Marks Place :( It was a great place for pe ”
- “
love the decor, the smell, the food (dinner dishes or dessert) - both are great! ”
- “
however, our lunch and hot chocolates were great but for a place that is supposed to be fun the staff really lacked that fun attitude we were expecting. ”
- “
The place is charming, and would probably be fun to hang out at for a quick chocolate fix, but don't expect anything outrageously good. ”
- “
good food and desserts, check out the east villiage location which is rarely busy ”
|
| dessert |
87.15999603271484% positive |
- “
Great food+incredible desserts=one heck of a night. ”
- “
love the decor, the smell, the food (dinner dishes or dessert) - both are great! ”
- “
hope they improve their service - I love the desserts! ”
- “
chocolate drinks are served in a unique ritual. ”
- “
They even have delicious chocolate pizza, but the best is their 'Hazelnut Praline Crepes', out of this world good. ”
- “
Another gripe - they are so often out of specific desserts it's incredible. ”
- “
The problem was the cookie wasn't very good at all. ”
- “
The prices were reasonable and I'm definitely going back to sample the deserts! ”
- “
go for max favorite breakfast, a coddled egg with cream and ham and crunchy bread sticks to deep inside the comforting delight. ”
- “
The deserts are actually decent, but the portions are SO small! ”
- “
The chocolate alcoholic beverages are good! ”
- “
And their dessert menu is AMAZING. ”
- “
He has the best chocolate chip cookies. ”
- “
The food was great and the dessert was out of this world. ”
- “
ordered a wonderful warm waffle dish served with two 1 scoops milk chocolate and Vanilla of my choice, a Chocolate shot and little chocolate wafer - like pearls and a classic Shake. ”
- “
will definitely stick with Jacques Torres in DUMBO, which is friendly, tiny and has rockin' chocolate. ”
- “
The white chocolate fundu was excellent as well complete with an array of fruit and little pieces of banana bread. ”
- “
absolutely love this place because chocolate is my weakness. ”
- “
Wall-to-wall crowd, no reservations available, HORRIBLY SLOW SERVICE, expensive, don't buy cocktails - they have no alcohol, not even a taste, you'll end up spending $12 for a cold chocolate in a martini glass. ”
- “
You're better off with cakes like the Intense Double Chocolate Fudge Cake, which is phenomenal, or the tasty drinks like the Chocolate Chai. ”
- “
Highly recommended for desserts! ”
- “
It's a fun place with interesting, original desserts. ”
- “
The dessert was pretty interesting, so I would recommend people to either take out or just dine in for the desserts. ”
- “
The crunchy chocolate cream snack was tasty but reminded me an awful lot of a kit kat bar. ”
- “
The place is charming, and would probably be fun to hang out at for a quick chocolate fix, but don't expect anything outrageously good. ”
- “
The food was great (although next time I'm ordering only chocolate). ”
- “
If you want a coffee and a good dessert, I say go to the starbucks or ukrainian place on the other corners of the street. ”
- “
If you're a true New Yorker, do yourself a favor and stick with a place that has some sort of good reputation and isn't planning to become nothing short of a cheesy, overpriced tourist trap (with average chocolate creations). ”
- “
The food really is surprisingly good, and the desert choices are excellent. ”
- “
The chocolate flowing throughout the store was cool, and all the interesting chocolate products and mugs they have are very nice. ”
- “
My favorite dessert, which they have since done away with, was called the Chocolate Mess. ”
- “
You can have good very chocolate at many other places in NY, and have a good time at almost any other restaurant in the same area. ”
- “
was there on Monday and had an amazing French toast as main course and then had the "Sharing" desert. ”
- “
The environment is fantastic and interesting and of course, the chocolate. ”
- “
hot chocolate was very refreshing and one of the best I ever had. ”
- “
we were seated immediately and got down to the task of deciding which chocolate confections to order. ”
- “
the design is warm and cozy, just like a chocolate place should be. ”
- “
Great experience, Best desert ever, friendly service ”
- “
Their chocolate is amazing and I would highly recommend this place to anyone and everyone! ”
- “
Great chocolate, not so great baked goods ”
- “
did not think the chocolate was all that great. ”
- “
The hot chocolate is never hot enough, but the wait staff is attentive and will rewarm it for you. ”
- “
What called our attention was the beautiful presentation of the new place in town, and wanted to look around, we were so impressed with all that chocolate everywhere and the exquisitive flavors they offer at glance and also some nice desserts. ”
- “
The final treat, which was surprisingly the best was the popping candies chocolate lick. ”
- “
Great deserts, the chocolate soup is my fave. ”
- “
On the rare occasion it all works out, the food is excellent, as is the dessert. ”
- “
ordered the "chocolate mess" which is like a huge sundae - brownies, ice cream, whipped cream, caramel, chocolate crunches, strawberries - in a gigantic bowl and they give you a mini spatula to eat it with. ”
- “
We had the white chocolate, milk chocolate, and dark chocolate hot chocolates which were good but not the best i have had. ”
- “
and when i first entered, I felt like a kid again with the chocolate that was being made in the barrels, the little chocolate shop they had and the huge tubes up towards the ceiling with so called "chocolate" flowing through it. ”
- “
The chocolate is good. ”
- “
We had dark chocolate fondue, which was excellent with the fruit. ”
- “
still the best chocolate and desserts in town! ”
- “
The roasting is tons of fun, the chocolate makes you happy, and the entire experience is absolutely fantastic. ”
- “
But Union square is a nice location and you want a chocolate fix it's a good place to stop for the atmosphere. ”
- “
Ordered the Italian Thick hot chocolate (go for the dark; white chocolate isn't truly chocolate and milk chocolate is just too sweet) and the Whole Grain Antipasti Toast from the Healthy Max Menu (figured I had to compensate for the bad calories somehow). ”
- “
The "healthy" cheesecake is inedible. ”
- “
have been here enough to know that service is on the average very slow (don't make the mistake of showing up very hungry because you will wait forever), that the desserts sometimes come out cold and stale, and that restaurant policies are stupid - for e ”
- “
Although the seating may be tight, and it could get pretty loud, the service was great and the dessert was out of this world. ”
- “
13 of us descended on the Broadway branch of Max Brenner - Chocolate by the Bald Man - this morning - We were seated promptly but that is where the good service stopped - If you want a chocolate fix, it is worth the trip - the hot chocolates were fresh an ”
- “
WAFFLES ARE AMAZING though - since I'm such a sugar adict - can't deny that desserts were awesome! ”
- “
Decent desserts, atrocious service ”
- “
The huge pipes of chocolate are exciting and the menu full of chocolate treats is mind-boggling. ”
- “
Excellent chocolate ”
- “
The coffee is great and desert i have not yet tried the food ”
- “
am sure that everything else there is just amazing but there is so much dessert and so little stomach space :))) Love this place and I am very sad that they closed the location in my favorite neighborhood in St.Marks Place :( It was a great place for pe ”
- “
I'm sure kids would get a kick out of the place (pipes over your head with chocolate, big mixers with melted chocolate, huge chocolate bars everywhere!) ”
- “
The food came out in dribs and drabs - Two starving people ate when their food arrived, two others waited and waited wanting to do the etiquette thing and wait until the table was served but we finally convinced them fresh food over etiquette and those of ”
- “
If you want great chocolate AND great baked goods minus the crowds, stick with Jacque Torres. ”
- “
Great food (even their non chocolate dishes!) ”
- “
There are innovative new flavors like a white chocolate and cinnamon covered candied apple that evokes the most amazing flavor combonition in your mouth called APPLES. ”
- “
Great for dessert, terrible service, awful breakfast. ”
- “
Not gourmet but not Dairy Queen either, Max Brenner serves up some tasty, heavy desserts with an emphasis on the many varieties and forms of chocolate. ”
- “
good food and desserts, check out the east villiage location which is rarely busy ”
- “
Good desserts, but bad food otherwise ”
|
| drinks |
75.0% positive |
- “
If you want a coffee and a good dessert, I say go to the starbucks or ukrainian place on the other corners of the street. ”
- “
Hearing this, an owner jumped up from his table where he was chatting (I had seen him sitting there) - I explained what was going on (some of us had drinks, some of us had drinks and food, some of us had just food, etc..)- Within three minutes all of ou ”
- “
You're better off with cakes like the Intense Double Chocolate Fudge Cake, which is phenomenal, or the tasty drinks like the Chocolate Chai. ”
- “
Incompetent hostesses, Bland waffles, the worst music you will ever hear in New York, and I would rather drink Quik ”
- “
chocolate drinks are served in a unique ritual. ”
- “
ordered a drink and it was pretty good but the service is lousy. ”
- “
Wall-to-wall crowd, no reservations available, HORRIBLY SLOW SERVICE, expensive, don't buy cocktails - they have no alcohol, not even a taste, you'll end up spending $12 for a cold chocolate in a martini glass. ”
- “
The coffee is great and desert i have not yet tried the food ”
- “
They also have great coffee. ”
- “
Love the tea fusion gadget and the egg shaped cup for the hot cocoa. ”
- “
Be careful if you order a hot tea, as the cups don? ”
- “
The crunchy chocolate cream snack was tasty but reminded me an awful lot of a kit kat bar. ”
|
| food quality |
91.07000350952148% positive |
- “
looking forward to trying more stuff here but the fondue was so awesome that I? ”
- “
If you're considering this place for a good meal I would really think twice. ”
- “
Great deserts, the chocolate soup is my fave. ”
- “
Hearing this, an owner jumped up from his table where he was chatting (I had seen him sitting there) - I explained what was going on (some of us had drinks, some of us had drinks and food, some of us had just food, etc..)- Within three minutes all of ou ”
- “
We didn't try any food, but the menu looked great. ”
- “
like this place: easy, relatively affordable, great location, and really good food. ”
- “
The sweets were tasty. ”
- “
You could have a good meal here. ”
- “
and the food is rather delicious, a bit overpriced, but thats new york right? ”
- “
wouldn't imagine giving this place anything but a 5 because of the excellent food and service. ”
- “
Great food, BUT. ”
- “
Fondue is delicious. ”
- “
Food wasn't too good, my pasta dish came out dry and lacked decent flavor; also my friend's burger was way overcooked. ”
- “
The Chocolate Mess was tasty the first time I went, but even for me it was too much. ”
- “
Good desserts, but bad food otherwise ”
- “
They even have delicious chocolate pizza, but the best is their 'Hazelnut Praline Crepes', out of this world good. ”
- “
On the rare occasion it all works out, the food is excellent, as is the dessert. ”
- “
go for max favorite breakfast, a coddled egg with cream and ham and crunchy bread sticks to deep inside the comforting delight. ”
- “
love the decor, the smell, the food (dinner dishes or dessert) - both are great! ”
- “
We got salads and grilled chicken sandwiches which were very good. ”
- “
find the idea of a Restaurant and Chocolate shop very European and uniquely refreshing , I find that the gourmet food and salads offered in the adjacent Max Brenner restaurant of excellent quality. ”
- “
However, the service was so bad the food wouldn't even sit right in my stomach. ”
- “
had a burger and he had a quesedilla, both very good and very filling. ”
- “
the fondue did not disappoint. ”
- “
The food here is delicious. ”
- “
You're better off with cakes like the Intense Double Chocolate Fudge Cake, which is phenomenal, or the tasty drinks like the Chocolate Chai. ”
- “
The coffee is great and desert i have not yet tried the food ”
- “
The food came out in dribs and drabs - Two starving people ate when their food arrived, two others waited and waited wanting to do the etiquette thing and wait until the table was served but we finally convinced them fresh food over etiquette and those of ”
- “
Great food+incredible desserts=one heck of a night. ”
- “
The food and service here are great. ”
- “
We had dark chocolate fondue, which was excellent with the fruit. ”
- “
was there on Monday and had an amazing French toast as main course and then had the "Sharing" desert. ”
- “
so great food but depressing staff ”
- “
good food, poor management ”
- “
good food and desserts, check out the east villiage location which is rarely busy ”
- “
amazing crowd such good choclate and delcisious food! ”
- “
The food was great and the dessert was out of this world. ”
- “
It came with a mixed green salad with really good dressing. ”
- “
ordered a wonderful warm waffle dish served with two 1 scoops milk chocolate and Vanilla of my choice, a Chocolate shot and little chocolate wafer - like pearls and a classic Shake. ”
- “
The white chocolate fundu was excellent as well complete with an array of fruit and little pieces of banana bread. ”
- “
You come in expecting a great meal, atmosphere, and service, and, you get it. ”
- “
Love the tea fusion gadget and the egg shaped cup for the hot cocoa. ”
- “
The crunchy chocolate cream snack was tasty but reminded me an awful lot of a kit kat bar. ”
- “
Everything me and my girlfriend have had has been delicious. ”
- “
the food was absolutely amazing. ”
- “
The food was great (although next time I'm ordering only chocolate). ”
- “
The creative plating makes each dish a surprise, and keeps me coming back. ”
- “
I've only had the veggie burger off their food menu, which was great, but just the smells in this place is enough to go there. ”
- “
Good food, horrible service ”
- “
Not gourmet but not Dairy Queen either, Max Brenner serves up some tasty, heavy desserts with an emphasis on the many varieties and forms of chocolate. ”
- “
our food came in 2 mins and our server was very nice. ”
- “
The food was delicious and very creative. ”
- “
And the real food is great too. ”
- “
Great food (even their non chocolate dishes!) ”
- “
13 of us descended on the Broadway branch of Max Brenner - Chocolate by the Bald Man - this morning - We were seated promptly but that is where the good service stopped - If you want a chocolate fix, it is worth the trip - the hot chocolates were fresh an ”
- “
The food really is surprisingly good, and the desert choices are excellent. ”
|
| menu variety |
78.5699987411499% positive |
- “
The food really is surprisingly good, and the desert choices are excellent. ”
- “
Not gourmet but not Dairy Queen either, Max Brenner serves up some tasty, heavy desserts with an emphasis on the many varieties and forms of chocolate. ”
- “
I've only had the veggie burger off their food menu, which was great, but just the smells in this place is enough to go there. ”
- “
And their dessert menu is AMAZING. ”
- “
The huge pipes of chocolate are exciting and the menu full of chocolate treats is mind-boggling. ”
- “
The main menu has everything a normal restaurant would have from salads to savory french crepes. ”
- “
We didn't try any food, but the menu looked great. ”
|
| overall |
93.94000053405762% positive |
- “
went there with two of my friends to try this great new place which is thought out and designed well. ”
- “
great place to take a date or a bunch of friends. ”
- “
however, our lunch and hot chocolates were great but for a place that is supposed to be fun the staff really lacked that fun attitude we were expecting. ”
- “
have come to realize that good service usually comes with good costumer in the first place. ”
- “
We had had a good experience at this place until the moment we wanted to buy some products at the front desk and the person in charge of receiving the orders had such a bad attitude and such an agressive response to our order that we wanted to get out run ”
- “
I've only had the veggie burger off their food menu, which was great, but just the smells in this place is enough to go there. ”
- “
But Union square is a nice location and you want a chocolate fix it's a good place to stop for the atmosphere. ”
- “
am sure that everything else there is just amazing but there is so much dessert and so little stomach space :))) Love this place and I am very sad that they closed the location in my favorite neighborhood in St.Marks Place :( It was a great place for pe ”
- “
Plus, the rest of the perks make it a great place to meet up. ”
- “
It's a great place to go eat, whether on a date or with friends, and it's very affordable. ”
- “
If you want a coffee and a good dessert, I say go to the starbucks or ukrainian place on the other corners of the street. ”
|
| return potential |
100.0% positive |
- “
We will definitely be back and will bring relatives, friends and turn others on to this great resteraunt. ”
|
| service |
73.33000183105469% positive |
- “
Staff friendly but does not listen well messing up my order at the counter every time i go ”
- “
Is it me, or are we not living in one of the most fast-paced cities in the world where good service is absolutely crucical to the success of a new establishment? ”
- “
This gave my friends and us time to really look at the place, which is as contrived as going to an outback steakhouse without the friendly servers. ”
- “
ordered a drink and it was pretty good but the service is lousy. ”
- “
The evening was terrible to begin when the hostess with long brown hair was completely rude about seating us. ”
- “
have come to realize that good service usually comes with good costumer in the first place. ”
- “
The service was polite but not very attentive. ”
- “
Decent desserts, atrocious service ”
- “
While I appreciate friendly waiters, being nice does not make up for incompetence. ”
- “
they seat people more efficiently or is this some kind of market scheme--by artificially creating a line at the door to draw more sheep like me in. ”
- “
hope they improve their service - I love the desserts! ”
- “
Great experience, Best desert ever, friendly service ”
- “
13 of us descended on the Broadway branch of Max Brenner - Chocolate by the Bald Man - this morning - We were seated promptly but that is where the good service stopped - If you want a chocolate fix, it is worth the trip - the hot chocolates were fresh an ”
- “
The dessert was pretty interesting, so I would recommend people to either take out or just dine in for the desserts. ”
- “
The worst customer service ever! ”
- “
First off, this place obviously doesn't comprehend the concept of good (or even sub-par) customer service. ”
- “
wouldn't imagine giving this place anything but a 5 because of the excellent food and service. ”
- “
The theme is fun and the place is nicely decorated; I can imagine that it might eventually be popular in the malls of Jersey, but if they don't fix their service problems before the novelty is gone, NY'rs will probably have their fill in short order. ”
- “
however, our lunch and hot chocolates were great but for a place that is supposed to be fun the staff really lacked that fun attitude we were expecting. ”
- “
Great for dessert, terrible service, awful breakfast. ”
- “
The food and service here are great. ”
- “
everyone from the rude hosts/hostesses to the hour long wait for my bill. ”
- “
really poor service. ”
- “
It took longer than it should have to get recognized and seated, but our waitress was good and the service was pretty promted and friendly. ”
- “
so great food but depressing staff ”
- “
have been here enough to know that service is on the average very slow (don't make the mistake of showing up very hungry because you will wait forever), that the desserts sometimes come out cold and stale, and that restaurant policies are stupid - for e ”
- “
However, the service was so bad the food wouldn't even sit right in my stomach. ”
- “
Although the seating may be tight, and it could get pretty loud, the service was great and the dessert was out of this world. ”
- “
The wait staff is nice but not very attentive and we were packed in there like pickles! ”
- “
The hot chocolate is never hot enough, but the wait staff is attentive and will rewarm it for you. ”
- “
what i cannot get over is how horrible the service is. ”
- “
could never recommend this place, however, because the service is unacceptably awful. ”
- “
The server was very nice about it. ”
- “
The staff is very friendly, and if you have no idea what to have, asking them for their recommendations is a huge plus. ”
- “
We had an excellent waiter who knew his stuff. ”
- “
our food came in 2 mins and our server was very nice. ”
- “
When we sat down to eat on a Sunday morning, we proceeded to experience the worst service imaginable. ”
- “
The food came out in dribs and drabs - Two starving people ate when their food arrived, two others waited and waited wanting to do the etiquette thing and wait until the table was served but we finally convinced them fresh food over etiquette and those of ”
- “
The servers have a pretty poor attitude about their shortcomings and if you go, you'll likely be in for a very long, fairly frustrating experience -- assuming it's crowded, because it nearly always is. ”
- “
am no manager but, isn't a happy customer the best customer? ”
- “
was seated towards the back and our waiter was very nice. ”
- “
Good food, horrible service ”
- “
am sure that everything else there is just amazing but there is so much dessert and so little stomach space :))) Love this place and I am very sad that they closed the location in my favorite neighborhood in St.Marks Place :( It was a great place for pe ”
- “
You come in expecting a great meal, atmosphere, and service, and, you get it. ”
- “
will definitely stick with Jacques Torres in DUMBO, which is friendly, tiny and has rockin' chocolate. ”
- “
best service ever! ”
- “
Hearing this, an owner jumped up from his table where he was chatting (I had seen him sitting there) - I explained what was going on (some of us had drinks, some of us had drinks and food, some of us had just food, etc..)- Within three minutes all of ou ”
- “
The atmosphere is great, and the staff is friendly although they kept getting our orders mixed with a couple sitting near us because we both had an asian man at our tables. ”
- “
As far as service and timing, ended up with a great waitress with lots of sincere smiles but as with ANY (I've had bad service in some of the best restaurants in the country) establishment this can go either way. ”
- “
This really didn't bother me however you can tell that not everyone would be given the best service. ”
|
| value |
90.62999725341797% positive |
- “
and when i first entered, I felt like a kid again with the chocolate that was being made in the barrels, the little chocolate shop they had and the huge tubes up towards the ceiling with so called "chocolate" flowing through it. ”
- “
Wall-to-wall crowd, no reservations available, HORRIBLY SLOW SERVICE, expensive, don't buy cocktails - they have no alcohol, not even a taste, you'll end up spending $12 for a cold chocolate in a martini glass. ”
- “
13 of us descended on the Broadway branch of Max Brenner - Chocolate by the Bald Man - this morning - We were seated promptly but that is where the good service stopped - If you want a chocolate fix, it is worth the trip - the hot chocolates were fresh an ”
- “
The huge pipes of chocolate are exciting and the menu full of chocolate treats is mind-boggling. ”
- “
The prices were reasonable and I'm definitely going back to sample the deserts! ”
- “
The choclate is amazing and worth the price. ”
- “
like this place: easy, relatively affordable, great location, and really good food. ”
- “
If you're a true New Yorker, do yourself a favor and stick with a place that has some sort of good reputation and isn't planning to become nothing short of a cheesy, overpriced tourist trap (with average chocolate creations). ”
- “
and the food is rather delicious, a bit overpriced, but thats new york right? ”
- “
I'm sure kids would get a kick out of the place (pipes over your head with chocolate, big mixers with melted chocolate, huge chocolate bars everywhere!) ”
- “
ordered the "chocolate mess" which is like a huge sundae - brownies, ice cream, whipped cream, caramel, chocolate crunches, strawberries - in a gigantic bowl and they give you a mini spatula to eat it with. ”
- “
The deserts are actually decent, but the portions are SO small! ”
- “
Pretty fair prices, but all worth it at the end. ”
- “
It's a great place to go eat, whether on a date or with friends, and it's very affordable. ”
- “
The staff is very friendly, and if you have no idea what to have, asking them for their recommendations is a huge plus. ”
- “
Service is excellent and unlike some of the other reviewers claim, I would argue that the wait is more than worth it. ”
|
| wait time |
42.85999774932861% positive |
- “
The servers have a pretty poor attitude about their shortcomings and if you go, you'll likely be in for a very long, fairly frustrating experience -- assuming it's crowded, because it nearly always is. ”
- “
The place is charming, and would probably be fun to hang out at for a quick chocolate fix, but don't expect anything outrageously good. ”
- “
have been here enough to know that service is on the average very slow (don't make the mistake of showing up very hungry because you will wait forever), that the desserts sometimes come out cold and stale, and that restaurant policies are stupid - for e ”
- “
our food came in 2 mins and our server was very nice. ”
- “
The evening was terrible to begin when the hostess with long brown hair was completely rude about seating us. ”
- “
everyone from the rude hosts/hostesses to the hour long wait for my bill. ”
- “
Hearing this, an owner jumped up from his table where he was chatting (I had seen him sitting there) - I explained what was going on (some of us had drinks, some of us had drinks and food, some of us had just food, etc..)- Within three minutes all of ou ”
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