13 Allen St, New York, NY | Directions 1000240.714996 -73.992729
Neighborhoods: Chinatown, Downtown
YOU are in Danger – Bus came one hour before schedule and left because it was overbooked. Company refuses refund and denies that your experience ever happened. Read yelp reviews to see what physically risky things could happen if the bus actually picks you up.
Awful – Routes are not as advertised with stop offs to drop off and collect passengers on route. Be prepared to line up 30 minutes early to secure a seat on the bus as a ticket with a defined time is no guarantee of a seat. Drivers do not like to take breaks even if the bus has no AC in sweltering heat and passengers are asking for a break! Our driver eventually pulled over and refused to drive as the bus company would not send another bus and asked that we call the police.
Do not take any buses from Pike or Allen Street as it is the same company operating under different names.
i will never use this bus company again – i dint usually write reviews, but my experience was so bad, i feel compelled. The bus was far from clean, the bus smelled of the toilet that they had no cleaned out from the previous trip. and if you need to change your travel time, you'll pay a heavy penalty. Next time, i'm going to pay the extra cash and use a different service.
Dishonest bus company – Dishonest. That's the only name I can remember this company by. Keep in mind, if you're not familiar with NYC like I was for my first time there, then be prepared for delayed and stalled NY subways underground. I arrived to the Apex bus stop 20 minutes after my 3:00pm bus was supposed to leave. I go into the office asking if the 3:00pm bus back to D.C. had left yet. They said YES to my face and that I had to buy another $20 ticket. I bought the $20 ticket and boarded the bus. The passengers on the bus complained to me that the 3:00pm bus to D.C. hadn't left yet and showed me their 3:00pm ticket. SO, the NYC Apex Office LIED TO MY FACE. They told me it had left. Yet all the passengers on the bus complained that it hadn't left yet. So, I was CHARGED FOR THE SAME BUS THAT NEVER LEFT AT 3:00pm when it was supposed to have left!!! I was so FURIOUS. The Apex employee came on to the bus collecting everyone's 3:00pm ticket, but when he got to me he would not take my 3:00pm ticket and only took my 4:00pm ticket. This company drowns in DISHONESTY!!!!!! And all the while the whole Apex office acts all stupid like they don't understand English. I had to spend 5 minutes explaining to the Apex guy collecting the tickets that I had 2 tickets, and he didn't know which one to take until he realized I was the customer he lied to in the office that the "bus had already left." DO NOT DEAL WITH THIS COMPANY!!!! I. don't. care. if. their. tickets. are. $1 on Buszoo(dot)com.... save yourself from time, humiliation, and frustration and get better service from an HONEST bus company.
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