221 W 77th St, New York, NY | Directions 1002440.782224 -73.980199
Neighborhoods: Midtown, Upper West Side
Avoid at all costs – The worst The worst The worst...I am a west sider for years...and a patient one....but this one takes the cake....one night not too long ago I was coming home from work and stopped by to grab a pita sandwich with falafel...I had to get home to watch my ten year old....but waited patiently for my sandwich....took it home and opened the bag to find the sandwich with alot of lettuce, et. al. but without falafel and without sauce...I called the store and was assured that they would deliver the sauce and the falafel...one hour later I called the store and the manager then told me he was sending right over......a half hour later I called and he told me he never sent it over.....and he wasn't going to send it over....sounds bizarre but true....I HATE THIS PLACE!!!!!
Editorial Review – A mini-chain with a focus on fast, fresh and healthy Middle Eastern fare (falafel, grilled chicken) and many vegetarian options.
Amazing food + great waiter = worth the wait – Eaten here twice, liked the atmosphere, and had amazing food each time. Each time it's been a savory combination of flavors and textures. Try the salmon on cous cous or the grilled chicken with grilled eggplant and greens, yummy! They have a great selection of organic tea as well.
The service could be better. The poor waiters have no help and it's only one person handling the dining room. However, the waiters have been friendly and helpful. I don't mind the wait but the managers or owners should wake up and provide more staff!
Shameful – We ordered by delivery 2 hours ago. I just got off the phone with the order taker at the restaurant who casually dismissed the service issue and definitely did not try to make us feel any better. The delivery has not been made yet.
I have eaten at the restaurant before, and under normal circumstance I would give it a 5, yet with this attitude, zero is the appropriate rating.
Beware of this happening to you.
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