Marc & Max Lingerie & Fine Jewelry
New York, NY 10014
Phone: (212) 647-1688
- Cross Street:
- 10th & Christopher
- Hours:
- Mon-Sat 11am-8pm, Sun 11am-7pm
Editorial Description for Marc & Max Lingerie & Fine Jewelry
Greenwich Village boutique shimmers with uber-sexy lingerie for women as well as fashionable clothing and jewlery from across the globe.
User Reviews for Marc & Max Lingerie & Fine Jewelry
02/27/2008 Posted by stouchstone
After being given a gorgeous green amethyst ring from Marc & Max, I took it in to be re-sized. Within hours of putting it on my finger, the entire stone fell out. I called the store within 48 hours to report that the stone had fallen out due – obviously - to improper maintenance when being resized OR due to inferior quality of the merchandise originally (note that this ring was originally priced at $500). While the sales clerk was very sympathetic she only had the ability to communicate what the owner, Michelle, was dictating. Michelle refused to speak with me directly over a period of four weeks and was unwilling to accommodate or even discuss the following logical resolutions to the faulty ring setting: 1) I would bring the ring setting in directly so that they could then send it to the jeweler to replace the stone 2) have the jeweler send a replacement stone, once available, to the store for the repair (which I also offered to pay cost for) or 3) replace the ring completely. Michelle’s ultimate “suggestion” via the sales clerk was that I “go down to 70 or 72 Bowery inside a Chinese mall to buy a new stone myself”. Due to the owner Michelle’s abominable service, I can attest that Marc & Max offers neither “Fine Jewelry” nor “superb service” as advertised.
Pros: Cute merchandise
Cons: Bad Quality Jewelry and Horrible Customer Service
02/19/2008 Posted by MarcandMaxCorp
Marc and max prides itself on providing excellent customer service and has many long standing clients and local customers alike. Unfortunately, the woman who was issued the gift certificate acted in haste before allowing Marc and Max Corporate offices to handle the misunderstanding. The gift certificate was issued on behalf of one of our sister stores, 'Charley and Kalley Jewelry' and is a completely separate store from 'Marc and max Lingerie.' Due to a change in lease details we decided to close 'Charley and Kalley.' We made every effort to try and contact all gift certificate/store credit holders in regards to the sudden closing of the store. The woman who has left this complaint NEVER directly spoke with Michelle Fang and corporate is the one who makes all decisions regardless of nature. Corporate was contacted the SAME DAY as the woman's complaint and upon learning of the issue we immediately honored her gift certificate. It is unfortunate that she acted so hastily in regards to this issue, but we amended the situation as quickly as possible. Marc and Max will continue to offer outstanding customer service to the local community as it has done for many years since!
Pros: Wide selection of elegent and classic lingerie
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