06/16/09

Great hair and wonderful service.

by optimisticdaze

I don't agree with review below. Every time I visit Color tess I am always greeted with a smile and always accommodated. Tess is the nicest salon owner! I do my high lights and color here along with weekly blowdrys and have never had a bad experience! I recommend anyone in the neighborhood to give this place a try. Rita is a top notch colorist though everyone there is so professional that I can trust anyone to make my hair look pretty and sleek.

• Pros: A great stylist is always available
• Cons: nothing major.

06/08/09

TERRIBLE CUSTOMER SERVICE- RITA AND LAURA ARE EXCELLENT

by cityskigirl

I just got off the phone with the owner of the salon and I am shocked at how not intune she is to her customers or customer service. I have been going to Color Tess for my cut and color with RIta and I could not be happier with her work- infact so much so that I have refered 5 people.

I have in the past gotten the Brazilian Kertain treatment done at a different salon. last week I went to Color Tess for that and Laura did a fabulous job. However the rest of the experience was so appauling!

I had a 3pm appoint on a Friday. I walked in and it seamed no one was aware of my appointment. Laura was able to do it regardless which I appreciated. However after the 3 hour treatment, I was told by the receptionist that I really wasn't supposed to come in on a Friday and the only reason I was "lucky enough" that they let me stay was because they weren't as busy as usual. This annoyed me slightly but let it go. Then on Sunday I got a call telling me that I was late for my appointment at 3pm. So clearly someone at the salon had screwed up. I still have card with my appointment day and time that was written by the woman who made the appointment for me Friday June 5th 3:00pm..

I called Tess (the owner of the salon) to let her know the mistake and just that I was a little put off by the way the receptionist had approached the conversation about Fridays not allowing me to have the Brazilian treament done.

I will continue to go to Rita for my color only becasue I think she is that good. But I hate to think I am putting money into Tess's pocket because she has no idea how to treat a customer. The people I have refered to that salon wont be bringing their business there anymore unless its for Rita.... I hope Rita goes to a different salon soon!

In this economy they are lucky for every customer, but someone should train that owner in cusomter care.... ASAP...

• Pros: Rita- great colorist Laura- Great at Brazilian Treatment
• Cons: TERRIBLE CUSOTMER SERVICE

05/26/09

Great experience

by Cinvdb

I discovered this salon several years ago when I needed color correction and they were wonderful. I have always had a great experience at this salon. Rita is the professional I've been using and not only is she extremely talented and devoted, she is also a lovely, charming and supremely focused person. I can't recommend this salon enough. The atmosphere is warm and inviting and there is consistently sincere and caring attitude displayed by all who work there!