Tess Color Hair Salon

12/05/09

the best haircut

by Amy37 at Citysearch

I was visiting the city for a while. I thought I would be a good opportunity to get a haircut. So I was looking for a good salon. I found Color Tess Salon. I called to make the appointment. They scheduled my appointment with Antonio. From the moment I walked in the door I felt comfortable and at home. Everyone in the salon was friendly, warm and welcoming.

Antonio gave me consultation. He listened very carefuly. Consequently he gave me a great haircut. Antonio is innovative, concerned and talented stylist.

It was a pleasure going to Color Tess Salon.

Thank you, see you next time.

• Pros: talented, careful and innovative

11/23/09

Terrible service and terrible experience

by Skiier at Citysearch

I visited Tess Color Hair Salon as a walk in and my initial reaction was that it was - OK. It was not the cleanest looking place but the price that they quoted me was in the ballpark of what I wanted to pay. I sat down, asked again for the price (my stylist quoted me the same that the receptionist did) so I proceeded to get color done. While sitting with the foils in my hair, I was moved about 5 times asked to sit in different places while the stylist worked on a bunch of other clients (she was way overworked). She never even looked at my hair to see how the color was processing. After a while, it seemed as if she spotted me still sitting there with foils in my head (the stylist had definitely forgotten about me) and pointed toward the sinks crowded with people. So, I walked over to the sinks as awkwardly got someones attention to rinse my hair. I then was told to wait another 20 minutes in the chair by the sink while my "stylist" finished her most current client. Finally I got to see my hair in the mirror as it looked as if nothing had been done except a 2 hour shampoo. My hair was the EXACT same as when I walked in. I politely mentioned to the stylist that it looked the same, not much different at all and she was actually being very nice back to me (as if she agreed and was confused why it looked so similar). Then Tess (the owner) came over and asked what the issue was. I politely told her that i was just saying that my hair looked untouched - at which point Tess starts screaming that I's "sooo much blonder and it absolutely looks differently." She went as far as to tell me that I was treating her terribly - woa...my voice was not raised at all and I was being beyond polite. I then just wanted to get out of there, my head half wet and all. I went to pay and she said that will be...and threw out a number $50 more than I had been quoted. I politely asked why and she said "because we used a gloss" - I never asked for any gloss! I work in hospitality and I understand how to treat people - this was the absolute WORST experience dealing with clients that I have ever seen and from the owner of all people. Do not go here. It's a waste of time and money.

• Cons: Entire experience was bad

06/16/09

Great hair and wonderful service.

by optimisticdaze at Citysearch

I don't agree with review below. Every time I visit Color tess I am always greeted with a smile and always accommodated. Tess is the nicest salon owner! I do my high lights and color here along with weekly blowdrys and have never had a bad experience! I recommend anyone in the neighborhood to give this place a try. Rita is a top notch colorist though everyone there is so professional that I can trust anyone to make my hair look pretty and sleek.

• Pros: A great stylist is always available
• Cons: nothing major.