02/02/09

Below Average Service and Food

by Cassy501

Let me just start by telling everybody this critique is based on a dinner midst restaurant week.

The service and the food were below par, I would actually rate my meal as downright terrible. I ordered a NY strip that was literally the worst cut of "NY Strip" they could muster. This steak was so tuff and so hard to chew that at first I thought the blades on my knife were dull. Granted the NY strip is a tougher cut of meat, but I am very familiar how a good cut of NY strip is supposed to feel and taste and this was not one of them.

Now lets pick at the staffs shortcomings. I ordered a NY strip, What else could have gone wrong, you ask? Well, I ordered medium rare and I received medium. When all the food was being distributed they put this big steak in front of me. Much to my dismay I came to the realization that my mashed potato's were not on the way! Well I had to scout out my server so he can do me the favor and get me the mashed potato's I had asked for. To his credit he did apologize but to my vexation I was nearly half way done with my meal until I had a side dish to indulge on. I am a big proponent of always having a steady supply of beverages when I eat. Yes it was a big deal to me but not so much so for my server as he neglected to ask If I needed another drink. When I finally made requests for additional drinks there was an unreasonable wait for them to actually arrive. Water was refilled only once towards the end of our meal. This was around dessert. Unfortunately this could not be done satisfactorily as only three of the four glasses were filled. This occurred in the presence of our server, I suppose he overlooked it. With all that said my friends fillet mignon was excellent and so were some of the side dishes such as the risotto, and the spinach with bacon. The table next to us had ordered the Porterhouse for two that looked very appealing and I would assume this as their signature dish.

• Pros: Spectacular environment and view
• Cons: Poor service and quality of food

08/12/08

great service, amazing salad, good food

by catheyk

went there for restaurant week and had a great experience. the wait staff was very attentive and our water glasses were never empty...they also gave us a complimentary side of vegetables. nice atmopshere w/ a lot of windows and a nice view of the city. the salad was absolutely delicious, the steak was good but not as good as other steak houses i've been to (like aj maxwells - amazinggg steak) although, it could've been that it was from the prix-fixe special and i ordered off the normal menu at other restaurants so idk if thats a fair comparison.

• Pros: great value! they offer the $24 prixe fixe 3 course lunch all yr!
• Cons: steak came w/ fries?! i would've expected a baked or mashed potato from such a nice restaurant

12/18/07

Great space with excellent service

by readthis

It's so nice to have a comfortable restaurant like this in the Columbus Circle area. You can sit for hours in this place and not want to rise, and there is plenty of space between diners. That is not something you can say about most places in NYC. Of course, there are great views as well from the tables fronting the Circle. Although the steak is not the greatest I've ever had, it's very good. I've also really enjoyed their halibut in the past. Love the thin french fries! The desserts are awesome. I particularly like the homemade cookies, but the other dessert offerings are delicious as well. To cap it all off, the service is extremely professional and attentive.

• Pros: Good food, excellent service, extremely comfortable surroundings
• Cons: None