07/19/09

don't order food over the phone!

by jnasuti

I ordered a cobb salad and baked sweet potato over the phone, asked for extra salad dressing. They show up with vegetarian salad. I called to complain. They said they don't offer regular cobb salad even though it was on the web menu. They did offer to make it for me. So, second delivery shows up, correct salad, one dressing which spilled all over the place, and sweet potato fries, not baked. I called to complain, and they said they don't have baked sweet potatoes even though it was on the menu. They offered to resend salad dressing. I've been waiting over one half hour and it hasn't showed up yet.

• Pros: Great food, great bargain
• Cons: horrible ordering and delivery service

05/11/09

Less then impressed

by JillM74

Our family and friends ate at Havana Central for Mothers Day, and it was one of the worst dining experiences we've had in a long time.

While some of the food (Empenadas and Arroz Con Pollo) were very good the rest of the food was luke warm, and poorly prepared. First of all, half of our appetizers never came out. Then, my husband ordered his steak well done and it came out rare. We asked our waitress to fix it, but by the time someone brought it back almost 30 minutes had passed and it wasn't even hot. We ended up paying 25 dollars for a late lukewarm steak.

Throughout the night, we didn't even get good service. Everything was extremely slow. The appetizers we got came to our table without any silverware or plates to eat them with. I also had to go to the bar just to get a glass of water.

Our waitress seemed very nice, but she didn't seem like she knew what she was doing. Other people needed to bring us half of our food (we never even got the desserts we ordered) and she told our friends they could buy a special for 30 dollars that included a seafood salad, a glass of sangria, and a personal picture but then she charged us for both the 30 special and 20 extra for the salad. We never even got the picture

When the manager finally came over, he was extremely rude to us, and tried to tell us we would have to pay for both the salad and the special even though it was our waitresses mistake. Even after he fixed our check, he told us if we came back he would not give us a discount again. We are not the type of people who want to get free food, but we don't expect to pay fifty dollars for something that we were told cost thirty.

Maybe they're not usually this bad, but, we just were not happy. We really had wanted a nice get together, we got a ruined mothers day. We definitely do not plan to go back.

• Pros: Music, Ambiance, Some of the food
• Cons: Service, The rest of the food

04/08/09

Dishonest place

by KMM

Have to say the food was good...but the place left a bad taste in my mouth when I got my banking statement and realized that even though I left cash on the table for the waitress and wrote "cash" on the tip line my card was charged an additional amount of money for a tip that I did not authorize. I work in the restaurant industry and know that someone took it upon themselves to rip me off. I feel that is extremely dishonest as we took care of our waitress and got robbed in return:( No bueno

• Pros: Good food
• Cons: Paid twice for waitress's tip