165 W 26th St, New York, NY | Directions 1000140.745793 -73.993762
Neighborhoods: Chelsea, Midtown
Awful experience – I used to like this place, mainly for the music. That was because I brought a date there and the doorman blatantly hit on her TWICE in front of me. So unprofessional and unclassy. Boo to this place.
Very poor service! Slow too! Poor management! My friends and I visited this restaurant twice, hoping the second visit would be better than the first - the second visit was worse!... The waitress (same waitress on both occasions) ignored the table and only came to serve us after repeated attempts to flag her down! The manager engaged in an argument as she exclaimed to us that the reason the service was so poor/slow was because someone had missed a train and someone had called in sick!... And after receiving poor service, we were still charged a convenience tip for our table of 4!... On a good note, the food was good, and the music was nice...
Setting the record straight – I read about 12 reviews before I went there yesterday. I had been once before and I didn't remember it being as bad as some say here. So I was very critical during my recent visit. It is LOUD; it's like eating dinner in a club. But the music was great. And yes, the service wasn't great. A guy tried to bus my drink while there was clearly still whiskey in my glass. But it wasn't poor either. They brought things promptly and were attentive. We were also nice to the waitress; that might have helped.
This is a great date spot if you want to lean in and repeat everything into your partner's ear. And the food was outstanding. BBQ ribs falling off the bone, the mac and cheese with bacon, patty melt...yeah, I tried them all yesterday...excellent. There was also a fantastic dance party going on in the back, appeared to be a group of coworkers getting it in and rump shaking.
Maybe they are under new management...?
NOT recommended – We went in early on a Tuesday to be seated in what I thought was a bad seat - in the middle of the place! I asked to be moved and was informed ALL the empty tables were "reserved" however, every one of the tables was still empty when we left. Waitress paid us no attention. She took too long to take our order, and when she did come over she couldn't hear us for the music. Club or restaurant....not sure but if you want to conversate over dinner this def isnt the place!! The waitress never asked us how the food was and we had to ask for our check even though the table was cleared and our drink glasses were empty. I had to ask a bus boy to get me a glass of water because I couldnt even get the waitresses attention. I will say the grilled cheese was pretty good, but sooo not worth it!
horrible service – my best friend had her birthday at this lounge yesterday. We arrived at 7 and all the tables were reserved except one by the exit, we took it. At 9 the manager comes and tells us the table was reserved and asked us to move. She was very rude and pretty much screaming. We did not leave and she came back asking us to get up again and to stand by the bar because we had been there since 7. The waitress came to us every hour. DON'T GO TO THIS PLACE HORRIBLE, HORRIBLE
POOR SERVICE/MANAGEMENT – I used a Groupon (you pay $20 for a $40 voucher) and when our food came out, the manager came over and insisted we move tables. She said that since we had a Groupon (which I had called ahead for and verified that could be used on a Saturday night!), we had to give up our table to others who wanted it.
We got moved TWICE. So in the middle of our meal, a busboy came and moved us. Then when we got comfortable at a new table, we got MOVED AGAIN! The manager was not apologetic. She basically blamed us for having a Groupon and therefore felt justified in moving us in the middle of our meal.
Also, the live music only lasted 45minutes for the entire night. The band kept taking breaks. Very bizarre.
Could have been an amazing experience because there are very few places like this, but the management and limited live music really ruined the night.
RUDE – The staff including the manager was very rude, THEY made my staff very uncomfortable. The manager and waitstaff were extremely rude I will never visit this lounge again
Disrespectful – We reserved space for a party of 20. Later when some of our group started departing, one of the staff came over and rudely started moving our tables around while we are still sitting there. When asked what's going on, he just said "you guys have enough space in the corner for 12 people. ( a booth with hardly enough space for 5 people mind you). After expressing that we still have enough people to fill out our reserved area, he just continued moving us around, looked at his watch, then said "well you guys are supposed to be out of here soon anyway." After that rudeness, the majority of the party left... Leaving the birthday girl distraught and very unhappy. Stay away from this neo-soulless excuse if a tragedy. Did I mention it took 30 minutes for the waitress to get my drink? Yeeah.
Love the vibe – I came in with 3 of my friends for a girls night out and we had such a good time. We planned on coming in early for a few drinks before going out but ended up staying. The manager was hilarious and our waitress kept the drinks flowing. Of course we were the first ones dancing, but others joined in. The place was vibing late night, and the DJ (I don't know what his name was) was killing it.
NEVER AGAIN! – Yes!!!! I've heard great things about this establishment and have been twice and have been treated poorly twice. The "gentlemen" at the door are very rude and attempt to make you feel less than or as if you need a secret password to enter. The manager is as rude if not more. My girlfriends and I sat at a booth and the manager immediately informed us that we could not sit there because it was for bottle service only. Instead of welcoming us, and politely asking what we would be having, he (1) was very rude and curt, (2) assumed we were not there to enjoy the night and buy a few bottles of wine which was our intent.
I have several friends that have had bad experiences at the door as well. Needless to say I have not returned NOR do I recommend to others
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