The Pod Hotel

11/23/09

customer is always wrong

by jw3333 at Citysearch

There were people smoking in a room on our floor and we woke up in the morning with acrid smoke in our room and in our clothes. This is not a nice thing to wake up to if you are a non smoker.

We told the staff 6 separate times and each time they reluctantly said they would take care of it. On our 3rd morning we were woken up early by the smoke and had hoarse voices from it. We called downstairs to request another room on another floor and they treated us as though we were asking for something that was not reasonable. They finally agreed to move us, but told us WE had to go downstairs to get the key to the new room!

When we got downstairs to the front desk they treated us terribly.

We told them we hadn't gotten enough sleep and wanted to go to the new room to continue sleeping but they intentionally held us up at the desk in our sleeping clothes for half an hour, then insisted that we move our stuff to the new room immediately. When we told them this was not acceptable they treated us worse, bringing out a "manager" who gave us an unbelievable attitude, practically yelling at us, asking us what our "problem" was and what was "wrong" with us that we were demanding things. They finally gave us 2 hours to move our things. He said "maybe you need some sleep" in a sarcastic voice, then followed us to our room, not saying anything. This was a very confrontational experience. We were shocked by this, not really believing that it had happened as it had. They never once apologized for not taking care of the smoker, which by that point was definitely the hotel's fault. They tried to make us feel it was our fault.

Apparently the customer is always wrong at this hotel. Expect to be treated as if you don't matter.

The idea of the hotel is fine, however the pictures they take of the rooms are using a wide angle lens to make them seem bigger. The rooms are much tinier than expected, the beds are hard and small and include one thin blanket. Not worth the price, even in NYC. Nicer rooms can be found with advance planning.

I've never been treated so badly as a customer. Also if you need a pillow or anything else, expect to have to go down to the front desk to get it. They clearly don't think they need customer satisfaction, if you stay here, be sure not to "bother" the staff.

• Pros: cheap
• Cons: bad treatment

02/16/09

Your loss

by rhpena at Citysearch

If you don't stay at this hotel. It was near all the attractions. The restaurants that were recommended were great. Nice and friendly staff and definitely quick to help with whatever was needed. It was a great stay!

12/22/06

ill be back

by dan3r at Citysearch

great place, nice clean rooms, found them on Citysearch, and had a great experience. i would recommend it.

• Pros: clean, easy
• Cons: none