The Pod Hotel

Seemed fine

by surisandman

My experience was ok. I mean it's hard to tell because I have heard horrible reviews and some great ones. To me it seemed ok I guess.

You Get What You Pay For—Service Sucks

by rcyeager

Hotel completely dropped the ball on mailing an important and valuable item I'd inadvertently left in the room, despite the fact I stayed there six nights and had at least a dozen telephone conversations with people in housekeeping and on the front desk. Manager never returned a call despite promises. Despite instructing (and paying for) the item to be sent by FedEx, it was simply dumped in a #10 envelop and sent regular mail. Item was stolen and never reached me. I'll never stay at the Pod again.

Great!

by Jojonyc

I stayed here for a week by myself. I got a different room than I expected, but I had a bunk bed, with a tv attached to both and I had lots of room. I had a sink in my room, bathroom was in the hall but it was so clean. nothing wrong with it. there are lights on the wall above your door so you can see which bathrooms are available. I had to stay a few night longer than expected and this wasnt a problem at all. I could pay in cash or credit which was great cause at one time I only had cash left. great service, restaurant attached to it, awesome rooftop view! the only problem I had in this hotel was that my internet got blocked everytime for some stupid reason. all in all I would definitely go back here, good price for an awesome location, cause you're near to everything! I walked everywhere. If you dont wanna walk the subway is right around the corner.

customer is always wrong

by jw3333

There were people smoking in a room on our floor and we woke up in the morning with acrid smoke in our room and in our clothes. This is not a nice thing to wake up to if you are a non smoker.

We told the staff 6 separate times and each time they reluctantly said they would take care of it. On our 3rd morning we were woken up early by the smoke and had hoarse voices from it. We called downstairs to request another room on another floor and they treated us as though we were asking for something that was not reasonable. They finally agreed to move us, but told us WE had to go downstairs to get the key to the new room!

When we got downstairs to the front desk they treated us terribly.

We told them we hadn't gotten enough sleep and wanted to go to the new room to continue sleeping but they intentionally held us up at the desk in our sleeping clothes for half an hour, then insisted that we move our stuff to the new room immediately. When we told them this was not acceptable they treated us worse, bringing out a "manager" who gave us an unbelievable attitude, practically yelling at us, asking us what our "problem" was and what was "wrong" with us that we were demanding things. They finally gave us 2 hours to move our things. He said "maybe you need some sleep" in a sarcastic voice, then followed us to our room, not saying anything. This was a very confrontational experience. We were shocked by this, not really believing that it had happened as it had. They never once apologized for not taking care of the smoker, which by that point was definitely the hotel's fault. They tried to make us feel it was our fault.

Apparently the customer is always wrong at this hotel. Expect to be treated as if you don't matter.

The idea of the hotel is fine, however the pictures they take of the rooms are using a wide angle lens to make them seem bigger. The rooms are much tinier than expected, the beds are hard and small and include one thin blanket. Not worth the price, even in NYC. Nicer rooms can be found with advance planning.

I've never been treated so badly as a customer. Also if you need a pillow or anything else, expect to have to go down to the front desk to get it. They clearly don't think they need customer satisfaction, if you stay here, be sure not to "bother" the staff.

• Pros: cheap
• Cons: bad treatment

Your loss

by rhpena

If you don't stay at this hotel. It was near all the attractions. The restaurants that were recommended were great. Nice and friendly staff and definitely quick to help with whatever was needed. It was a great stay!