2061 Broadway, New York, NY | Directions 1002340.778208 -73.982374
Monday 6:00 AM - 12:00 AM
Tuesday 6:00 AM - 12:00 AM
Wednesday 6:00 AM - 12:00 AM
Thursday 6:00 AM - 12:00 AM
Friday 6:00 AM - 12:00 AM
Saturday 6:00 AM - 12:00 AM
Sunday 6:00 AM - 12:00 AM
Neighborhoods: Midtown, Lincoln Square
Great salads on the go – The service can be a problem but the food is exceptional. The 4-5 times I've gotten salads were great and every ingredient was fresh.
Awful food; customer service even worse – A friend and I headed to Cafe 71 while we were in the neighborhood. We opted for pizza. It smelled like burnt rubber and gasoline. After a bite or two, we were feeling ill. My friend is insane, so she kept eating hers, complaining the whole time. I said "If it's not good, you should take it back." So I did. I said, "I'm sorry, but I think there's something wrong with this pizza...it just has an 'off' smell." The guy behind the counter said, "You know how many people eat this pizza every day? No one EVER complains." I was like "I'm sorry, and I never complain at restaurants, but if something is going to make me sick I don't want to eat it." He bitched at me for a few minutes before handing me another slice -- from the same pie. After more grumbling on his part, I tried the second slice...no surprise, it smelled/tasted the same. He said "I'll get another slice." I said "If you're going to keep giving me slices from the same pie, we're not going to solve anything...I'd really just like my money back, or something else entirely."
He then yelled across the store to who I am assuming was the manager. Used a few obscenities, called me a b****, all in front of several other customers. It was embarrassing, and I obviously wasn't trying to cause a scene by returning my food. I just don't think it's fair to charge someone for something that is awful. I've held plenty of customer service jobs in my early New York days, so I know how annoying it is to listen to complaints...but it's your job. Especially if a complaint is valid, and could be identifying a possible health risk.
Eventually, after about 15 minutes of back and forth bickering between myself, the manager, and the pizza guy, I was given my refund and then called a b****, yet again. I was not respected by these people in the least, and treated horribly. I've never once complained about food at a deli or cafe before, and now that I know how customers are treated, I never will again. You can also guarantee that I will NEVER set foot in Cafe 71 again; and have told all of my friends and family in the area to do the same.
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