Perfect Spa

02/04/12

This place is anything BUT perfect!

by jaxwein

This place is awful! I just got the worst massage ever! I purchased a Deep tissue Massage at this place through Groupon.

Upon arrival, I thought I was in for a good experience. I checked in. They immediately asked me if I wanted some tea. I said sure. While I sat and waited, they brought me a hot cup of green tea. Lovely!

Then the experience went downhill. First, they put me in a tiled room that was very obviously for some sort of hydrotherapy spa treatment by the shower heads that were above the massage table. It was about 100 degrees in the room. I asked to move rooms. They moved me. The lady who came in to do my massage kept laughing me and slapping me on the back, saying "too hot! too hot!"... ok, we had a giggle. move on!

She proceeded to tell me, in what little English she spoke, how much tension I had in my shoulders. Then, proceeded to avoid my shoulders. She massaged anywhere and everywhere else but not where I most needed it. On top of it, she gave me a Swedish massage when I had booked a Deep Tissue!

Then, when the bad, Swedish massage was finally over, she proceeded to tell me that, since I only paid $50 for the massage, I was supposed to give her at least a $20 tip. The audacity!!! I'm normally a very good tipper, but this lady didn't deserve a $20 tip for a bad massage!

I would NEVER return there and hope people read this review before wasting their money at this "spa"

01/05/12

FAR FROM PERFECT

by egerst

NO stars, DO NOT GO HERE. Horrible customer service. You would think they would be begging for business.

08/01/11

Worst Consumer Experience Ever

by hassani

I am not one to right reviews, but this experience was so horrid that I think I owe it to fellow consumers to educate them on this awful establishment.

My first trip here I the service was mediocre, but I was enticed by the alluring deal of getting one free massage per a 74 dollar payment once a month. After reiterating the terms back to the owner to make sure I wasn't being duped, I signed up. The membership clearly states that in a medical emergency, membership can be cancelled. Well, a couple months later I had to have surgery unexpectedly. I furnished proof to management (a copy of my hospital record) and they demanded a call from my surgeon and further documentation. They kept asking for more proof until it became ridiculous. I cancelled the credit card that they were charging only to find out that they had stored my debit card number (without my authorization) and started charging that illegally. This establishment needs to be investigated. I couldn't believe the gall, the lack of human respect or consumer etiquette. Do youself a favor...pass them by. The massage isn't even worth it, my masseuse has scaly hands.

07/13/11

Really a perfect spa get away

by kim tom

Perfect Spa was an excellent choice and I will definitely be visiting often and making Perfect Spa a regular of mine.

I was introduced to this place by stepping into one of their other locations. They have a nail salon also on 72nd st on 2nd avenue and I enjoyed my time there getting my nails done.

I decided to get a deep tissue massage at perfect spa. I was welcomed by the receptionist and the place looked very elegant and like an upper class spa. Definitely one of the more affluent spa's in the area.

I was introduced to my masseuse i believe his name is louis. This was by far the best massage i have ever gotten. I felt my back was free of knots and my whole body just felt rejuvenated.

My shoulders were loose and at the ery end i was able to take a deep breath and say money well spent.

I definitely recommend this place. Hope everyone enjoys there time

05/03/11

Spend your money elsewhere

by Kimew5

I unfortunately could not recommend this spa as they need to improve their customer service, the staff is extremely rude. I was kept waiting on the phone for 10 minutes without apology. When I had a problem the receptionist

refused to give her name or put me on to the manger.

They have no concept of customer service, spend your money elsewhere.