“The ambience was great, but unlike what one reviewer said, I would have to say that it did feel a tad bit crowded (but there are other places that are far worse.)”
“For example the beef cheek was tender and the deserts were delicious.”
“Server is friendly and recommended a beer we enjoyed.”
“We soon found they had run out of chicken (one of 4 lunch items on the brunch menu) so we ordered their "famous" burgers.”
“My knowledge of Belgian cuisine is not really extensive, but I do know that portion sizes are quite large.”
“The beers and mussles were great and overall I liked the place, but if you go for the 'best burger' you will be quite dissapointed.”
“The fries were pretty good but I wouldn't return just for those.”
“My server was very nice, although the specials rolled off her tongue in the way a really bad actor recites memorized lines.”
“With all the hype surrounding this restaurant, I was HORRIFIED at the terrible service, stunned at the abusively small portions and then when the nearly $200 check came for four people who were all still hungry, I really wanted to scream.”
“It took the waitress over 30 minutes to bring an extra glass of wine and even though many members of the staff were wandering around -- NO ONE would help us -- comments from the other waiters like, "Oh, I am not your server, let me get the waitress," and ”
What started out as a place best known for its Belgian beers and great burger now has taken its place as one of the city's premier purveyors of whole animal cooking. Their "large format feasts" are perfect big groups of carnivores, and there's a meat bar next door called Cannibal. And of course the Belgian beers haven't gone anywhere.
Worst service ever!!. We waited for over 30 minutes past our reservation time to be seated for brunch. The food took more than one hour to arrive. When we complained about the wait, the manger dismissed our concerns. At the end of the meal they automatically charged us 20%, which we thought was undeserved. I would never come back to this place again which is a shame because the food is half way decent.
Manager Should be FIRED!.
I made brunch reservation for 9 plus three kids. i asked in advance if they had high chairs and they said yes. We arrived on time but weren't seated until almost 30 minutes later. A mother in our group asked to sit before the table was cleaned because her young baby was crying and she was told no. Of course she sat anyway because baby's needs came first. We waited ONE AND A HALF HOURS before all the food was brought to the table. When i asked for pitchers of water for the table they said no. When I asked for bread and butter for the table they brought 4 piece of toast for 12 people. We were all starving.
I asked to speak with the manager (named LU ANN sp?) and she proceeded to argue with me instead of make our dining experience pleasant. At the end of the meal I approached Lu Ann and said "i will certainly pay for all the food but do you think you deserve a 20% gratuity for the service you have rendered us?" Her was response was to THREATEN TO CALL THE POLICE if we didn't pay gratuity and she stated "DON"T EVER COME BACK TO HERE AGAIN" to which I agreed. As I was packing my 9 month old baby to go she approached me and said "GET OUT". She was extremely hostile and made me feel sad and angry for the rest of the day. I have never been treated so poorly in a restaurant before and I highly recommended that no one goes to this restaurant until that manager is fired! The waitstaff would have done a better job if they didn't have to work with Lu Ann.
Great Beer & Burgers.
I love Resto! I love it so much that I had my boyfriend's last birthday dinner here. I have been here a number of times and have always had wonderful service and delicious food. Their beer selection is unmatched in the city. Their burgers are always delicious, as well as their bibb lettuce salad and grilled cheese (if you are lucky enough to go there for lunch).
The staff has always been quite knowledgeable and friendly. The manager often stops by the table to check in. I would recommend this restaurant to anyone and have had many successful lunches with clients and crowd-pleasing dinners with friends there.
Don't Waste Your Time.
As of right now, Resto is at the top of my "Worst of 2009" list. Our waiter was an older gentleman, who was telling people at the next table over that he graduated high school in 1959. You would think that someone of his age has been around the block and would understand the concept of "service." Nope. He was rude and made comments about us not being "beer drinkers" because I felt like having Leffe Blonde, the Coors/Bud Light of Belgium. Then, after his comment, I ordered a Westmalle Trippel just to show him I knew which monks know how to make a good brew. We were ready to order our food and told him, but he ignored us and decided to take our food order when he felt like it.
I ordered the burger. I wish I had seen the reviews here first. It was a pathetic. For the same amount of money I can go to Landmarc in the TIme Warner Center, get a burger that is twice the size, served on a FRESH brioche bun, with mounds of cheese, COOKED TO ORDER, with fries and a side salad. Needless to say, this burger lacked all of the above. The burger was small, overcooked and the bun stale. There was so little gruyere cheese on it that I didn't even know it had cheese on it. Like others have said, McDonald's would be just as good.
My dining companion had the moules & frites. This was just "satisfactory." Nothing special.
After dinner we were left our check. We did not ask for it. We split our check and handed over our two credit cards for payment. Waiter then returns with our receipts and tells me that they made a mistake and did not charge us for some beers (but they nevertheless ran our credit cards). Those beers were not ours and I then had to call our waiter back. I explained the situation and he went to find a manager. What I don't understand is why they ran our cards. They claim to have made a mistake and should have come back and said so, so that I could verify whether those beers were ours, and give authorization to run my card. In the end, the hostess returned our cards with new receipts for our signatures. No apologies whatsoever.
To add insult to injury they "authorized" my card twice. One authorization for the original erroneous swipe. And another for the corrected swipe. So, now I will not have access to some $70 of my money while I wait for their mistake to drop off my account. Had the waiter or manager returned to sort out whatever mistake they made none of that would have happened.
Needless to say, it will take a lot of arm twisting to get me return to this restaurant.
Great for brunch.
I will never understand why people insist on writing such negative reviews as though they were personally offended by a restaurant...I digress.
Went to Resto for brunch after a recommendation from a friend. My guest and I had a very pleasant meal including great double-thick sliced bacon, a sweet "dutch baby" (sort of an ultra thick crepe) and the strongest cappuccino - ever! While the server did have to recall the specials, she was very nice and accomodating. After brunch, we sat at the bar for a beautiful glass of wine to finish our conversation. (The beer selection looked wonderful but the wine was more appropriate for the conversation.) The bartender was equally pleasant and hospitable.
I would definately recommend Resto for brunch and look forward to returning to try the "sweet maple chili" on the Chicken/Waffles and for many other meals.
Just go to MacDonalds w/ a 40. I concur with Cheff1. This place is useless. Good beers, sure, but the burger was the size of my toe and the waitstaff was a couple fries short of a happy meals. Resto yourself and don't bother going. There's a MacDonalds across the street with better and bigger burgers.
dissappointin. I recently went to Resto this past weekend depsite the poor reviews figuring I would give it a chance anyways because the menu offered moules frites which I was in the mood for. My boyfriend ordered the ($15) cheeseburger and I think he would have had a bigger and better burger from McDonalds. They did not ask how it should be cooked and came out well done along with a stale small bun, like the kind you get in an 8 pack at the supermarket. I ordered the moules frites which had an odd fishy odor to them that made me think that they were not fresh. Also the sauce was very watery and bland. I only ate a few as I was nervous I would get sick if they were bad mussels. The fries were pretty good but I wouldn't return just for those. The staff seemed pleasant but were not attentive and we had to wave our waitress down to get her attention. I hope that the owner of Resto reads these reviews and decides to make some changes to improve the quality of the menu. As I noted, the place does have potential and has a very cozy decor, but I doubt it has many repeat customers.
Not very Imp-Resto!. This place is fine if you're going for drinks only as they have an extensive and impressive beer selection list. The problem is, while this gastropub does well on the pub part, the gastro part is a disaster. Went with another couple and all 4 of us felt our dishes lacked flavor/ were too dry. The prices were very steep and what's worse is the portions were so small that we all needed to eat again after our meal. To top it off, service was inattentive and at times rude. All in all, if you go to this place, sit at the bar, but don't go any further, and if they ask you if you'd like to see a menu, take a pass.
Two visits, both bad. I'm still not sure why this place gets a 4.5 star (and friends still keep recommending it). Both times, we actually sent food back.The steak recipe is "re-thought" but not in a good way. The Cod was gamey and undercooked. We also had the mussels but the fries (again, re-thought in a bad way) were thick and undercooked, actually cold in the center. On top of it, the acoustics are terrible so its very loud and the staff is pushy (turn and burn) to get you out the door. Its a limited menu and trying to be original, but it doesn't work. We hear great things about the grilled cheese on the lunch menu, so maybe that's where the 4.5 comes from. Save your $250 and go somewhere great.
A Busy Friday the 13th.
I have to agree with spagoots on his/her review of Resto. This restaurant is not quite as horrible as some of the other reviewers are suggesting, but it is certainly not excellent either. As many others have said, the Belgian joint is pretty bustling and noisy on a Friday night. There was no question about that. The ambience was great, but unlike what one reviewer said, I would have to say that it did feel a tad bit crowded (but there are other places that are far worse.) As for the service, the hostess was pretty nice to me, but she was visibly annoyed with another late party. Having worked in the restaurant business years ago, I do understand how frustrating rude patrons can be. They sometimes expect you to work your magic wand, as if they're the only people dining on the weekend. So basically, I am not sure what happened there, but as a restaurant employee, I wouldn't visibly show my frustration. My server was very nice, although the specials rolled off her tongue in the way a really bad actor recites memorized lines. My knowledge of Belgian cuisine is not really extensive, but I do know that portion sizes are quite large. I wanted to know if there was a way for me to split the frites, so I can have both the curry and orange zest options. Unfortunately, I couldn't, and after I finished dining, I don't see why. Some suggested that the fries might have been frozen. They were decent, but didn't have special seasoning or anything. They might have been frozen or just your everyday diner fries. The worst part is that I could not taste any garlic or orange zest that was described on the menu. The best menu items were the Belgian beer selections (which is the main reason I placed a reservation) and the mussels. There wasn't anything unique about the mussels, but the serving size was fairly large.
For the price, it's best to have a drink or two at the bar. If you really want Belgian food, perhaps this is a good place to stop by once or twice.
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