Pottery Barn

Doesn't Recommend

ChloeOutlier

Joined 4 years ago

They Say: "Get a Catalog" or "Go to 67th St". In this economy, how can this happen? I just wanted to know about COLORS!!!

PB advertises 3 different blue colors in their catalog but does not detail them. A customer walks by PB and decides, 'hey, maybe now is the time to buy that set of towels (around $150 worth).' So, you try to get help. A floor clerk asks a cashier (with the mic) to help you. I cannot believe this: he tells me to get my own catalog at the door. I stare at him. Finally, he realizes he is in a service business and gets a catalog to show me but REFUSES TO SHOW ME THE TOWELS PAGE as he tossed the catalog to me. Then, he INSTRUCTS me: Go to 67th St (3rd time I heard this in 10 minutes at the store) if I want to see more than 4 colors of towels.

OK. I'm done. I can buy towels at Bloomingdales (and will!). Then, he stalks me through the store with questions (realizing what an idiot he has been) and finally announces: "well, I buy everything online myself." Congratulations Super-Clerk in An Expensive Retail Location: I will go uptown to Bloomingdales from now on.

PB in the Village = WalMart with a website+nasty staff.