Efficient and fast service. My representative, Jeff, was more than accommodating.
Service Center has worst customer service!. There should be an option for 0 stars. This place used to be a joy to get your Nissan serviced but the last couple of times I have been, I have received nothing but a bad attitude. The customer service reps stand behind the counters and act like you are begging them to service your car instead of treating every paying customer with respect and courtesy. The last time I went, I spent several hundreds getting work done on my car and I got a bad attitude from the general manager. Today, I went in for a simple service and the guy acted as if the additional work he performed on my car (without any prior authorization) that he charged me for was him doing me a favor instead of violating business practice (if not the law). If Nissan decides to reinstate the automated surveys, I will gladly report Rockland Nissan for their bad customer service. The work they performed is fine but it comes at a cost....your sanity and respect.
I've never been so badly disregarded as at Nissan Rockland. My Husband and I came to Rockland Nissan after 2 weeks of bad experiences with car dealers so we figured close to home in Rockland, Nissan would be fair, efficient and just get the job done. I should have read the signs when one car I was looking at in their on line inventory was $11,888 and when Mae went back to it the second time the same car was now $14,888. But we were so burnt out that my husband went in and paid full retail price for this used sentra with our trade in. All he asked for was that the cracked lens be replaced. We had Ma. plates and was willing to handle the whole DMV thing himself. They told him they would handle it, that they had a dealership in Ma. They insisted doing it this way and took $300.00 for this service. This was on Thursday. Took the car to Ma. on Monday to have inspected,(3 hr drive). Our insurance agent called to say they didn't have the forms yet from the dealer. We call Fred and he doesn't have a clue to the type of form and is getting frustrated with us. Ma. needs an original and tries to in between for us while we sit in her office, so we can take the papers and get the car inspected. The Ma dealer part doesn't exsist and the paper s have to go back to Rockland and they wouldn't even cover the overnight cost. Its been 12 days the car is not registered, I can't tell you how many calls we've made without a call back just on this part. There's a whole other part of this disgraceful behavior. I called Tim The manager 3 times and then Larry twice after a promise he'd all me right back about the lens and asking for a 2nd key, floor mat, a manual and 2 oz. of touch up paint. Not one call back! What a shame, that this nasty thorn is still in our side. Totally disgraceful, unexceptable behavior.
Pleasure to deal with. Our sales associate, Mae was very honest, helpful and a pleasure to deal with.
Acted professional and very helpful.
Like no other dealer. The overall experience was like no other dealership I've been to before. But what stuck out the most, was the the minimal amount of time i spent there. They got me in and out as quickly as possible. And without the run around.
Professional. Our salesman Mitch, was extremely courteous and professional
I would go back again. 100% its my second purchase. I went back to the same dealer. Its just they are reliable and nice. I would go back again
Great Experience. Mr. Drexler is an extremely knowledgeable representative for Nissan. He made the whole experience pleasurable and expedient.
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