05/27/09

Not worth the hype

by tmitchel11

Their deli doesn't have prices on it. They pretend to ignore you when you ask how much everything is. I ordered a half pound of turkey, a half pound of roast beef, and a half pound of pastrami and some side salad and the total came to $77. They only told me the price after everything was wrapped up and I felt obligated to pay. Their fake smiles could not satiate the bad taste in my stomach I got from knowing I was ripped off.

• Cons: Overpriced and TERRIBLE service

03/14/09

Product Poor, Service Worse

by servicepoor

Product is poor, and service is worse. Tonight I went in and ordered a sandwich to bring as a gift for a friend. They made the sandwich wrong and I brought it back. Before I went back I called, the person on the phone said just come in and we'll have a new sandwich waiting for you. I get there and ask for it, and then they say give us the old one we'll clean it up for you. As he starts "cleaning it up" he uses his bare hands to take apart and put back together the food. Now that's a first class move. So they lied on the phone. Then I went and asked to speak with the manager after watching my turkey get man handled. So some guy named Mohamed said he was the manager. Seemed nice at first. He said it wasn't him who answered the phone and would not make a new sandwich for me. Then I just asked for a refund. Mohamed says where is your receipt. I said I was never given one, but the guy who took my cash was right there. The cash man acknowledged me, but then Mohamed said without the receipt no money back. So much for service. And... I did spend $31 for a quart of soup and 1 turkey sandwich. Sheesh. You would think you would get more for what you pay at this place. My only recourse is to talk with some guy Jeremy who owns the place. I'm told he is in every morning. Jeremy, if you are listening Mohamed should have slightly better customer service skills, and the guy behind the counter shouldn't argue about not making the sandwich wrong. Heck, it might be nice if he didn't stick his fat knuckles in my food. After all, I did order it, and ya made it wrong. So, I congratulate you on taking my money without issue, and telling me to shove it just as easily. Hope others fare better at this place than I did. Anyone reading this, I'll smile if you eat somewhere else. Besides, its new york and 2nd avenue deli is nothing more than overpriced and loaded with fat fingers.

• Pros: Nice Decor
• Cons: Service is Lousy

07/23/08

Had a "Pastrami Off" Versus Eisenberg's, and Eisenberg's Won!

by funitalian67

I'm a lover of pastrami, and I recently found Eisenberg's, and thought I was in heaven (read my review). However, since I'm always searching for the next best thing, I decided to give the 2nd Ave. Deli a try given its long heritage and proximity to my office. Do not get me wrong, 2nd Ave. makes a very good, tasty sandwich, but it is on the leaner side. Unfortunately, a little to lean for my taste. As such, I had to give the victory to Eisenberg's by 20 cholesterol points...lol. As an aside, 2nd Ave. gives its patrons a small shot glass full of its very tasty chocolate soda to cap off lunch...very nice touch!