Mamie's Skin Care Center

11/25/11

Horrific!!!!!!

by truthy at Citysearch

Never, have I encountered a more rude, unprofessional and disrespectful place of business. Mamie curses like a truck driver and over charges for mediocre services. She and her staff did not know how to use their own credit card machine to process payments. They processed my card 4 times and charged me twice the amount owed. My bank held the funds and showed the payments as pre authorized transactions, so to her it appeared as though it hadn't gone through. Well it had! In order for her to get her the right amount and refund me the overcharged amount, she was instructed to send a fax to my bank releasing the extra charges and then her money would be released from the hold. I called trying to explain this but she would not for 1 second let me finish 1 sentence to explain how this problem that SHE caused could be rectified. She was so impertinent and defensive and disrespectful and ignorant and belligerent - I was truly amazed. WOW! Now she has to wait 10 business days to get paid, as opposed to within minutes of following simple instructions. HA! I guess impudence and insolence don't go well with business. I give Mamie 2 thumbs WAAAAAY DOWN!!!!!!

04/28/11

Amazing First Time

by yannabird at Citysearch

This was my first facial experience and I must say it was well worth the wait. I felt like I was visiting a friend and was able to relax. There was no need to be quiet and stuffy at this place. The ambience was amazing and as an added bonus I got to meet the woman herself which was very refreshing. The aesthescian(facial expert) Claudine was amazing and informative. I plan on sending my mom there for Mother's Dau and I can wait to give her a wonderful experience. To the reviewer that said negative comments it must have been an off day for you. I witnessed Mamie herself assist someone who came an hour later than her scheduled appointment and she was able to still provide service to the client. So customer service is definitely Mamie's thing.

04/20/11

Totally Unprofessional, Go Elsewhere

by lisac312 at Citysearch

Completely rude and unprofessional desk staff. I hear the proprietor is great, but she needs to clean house when it comes to her administrative team. They are completely rude and ruined the facial I purchased for my sister's wedding. A hack operation; go elsewhere that is professional from top to bottom. This is New York City, there are many, many other options.

02/09/10

Crying Tears Of Joy

by WardrobeMonique at Citysearch

I've never met Mamie....my only contact with her was over the phone less than 48 hours ago. I called her with tears in my voice and left her a message on her answering service. I had tried a product that will remain nameless and the results were disastrous. She returned my call and after listening to my tale of terrors proceeded to give me the best skin care advice over the phone. Within 24 hours my skin was at a state that allowed me to leave the house for the first time in a week without a hat, sunglasses, and a hooded sweatshirt. Trust me it was that bad! I cannot wait to meet Mamie on Thursday for my first facial ever :) Thank you so very much for being my "fairy phone mother"!!!! See you when I land ........

• Pros: Fairy Phone Mother
• Cons: None!

02/01/10

Mamie is the Best!

by chicagogirl2010 at Citysearch

A visit to Mamie's is a rare treat that everyone should experience; you think you’re going for an amazing facial but soon realize that's just the beginning. The warm and inviting staff welcomes you to a warm and inviting environment. The facial treatments and massages are incredible, personalized and soooo…. relaxing. After a facial I often get a steady stream of compliments about my skin.

I’m a second generation client of Mamie’s; my daughter went to Mamie when she wasn’t satisfied with the recommended treatment from a dermatologist. Mamie has helped to restore the health and ultimate beauty of her complexion and now helps to keep it glowing.

My daughter and I wouldn’t trust our face care to anyone but Mamie and her staff and feel very fortunate to have found this oasis in the middle of NYC.

• Pros: Personalized care from start to finish
• Cons: Mamie's is in NYC and I'm in Chicago