Smart PC Repair of Canal Street

01/30/09

AVOID THIS COMPANY!

by hendrix331 at Citysearch

Smart PC is a scam!

I called the manhattan branch to help me fix my desktop.

The technician said he would remove viruses, and said he would call if any other work or hardware was needed. When he called the next day, he told me that he had changed the hard drive (without my permission) for $85, added Anti-Virus software for $35 (that he originally claimed would be included in the tune-up). Worst of all, the computer came back in far worse condition than when i had given it to them (the viruses were still present!!)

The technicians demanded that i pay in cash (I wonder what they are hiding) but i refused to pay for the service that they failed to provide. When i told him i didn't want these items and that i wasn't going to pay until they were removed, i was threatened. The PC is now in their possession and the police had to become involved.

DO NOT USE SMART PC.