Doubt the story!.
My family had been using MVG for about 30 yrs. We have known nothing but first rate service and care for our 4 pets who they have treated. In April, we had to put down our cat Russ who was just about 19 yrs. old. The entire staff, from Rosa who greeted me this day as I entered to Dr. Julie Horton and her assistant (who I apologize to for not knowing her name) was as courteous and professional as one would expect. They made losing Russ that much easier for me. The way that they handled him as they set him up for the procedure was much appreciated! Two days later, my family received a condolence card from the staff at MVG that was signed by everyone present that day. We'll never take our pets to any other hospital, they have earned our trust. On another note, I read the review that someone libeled Arthur with. I have known Arthur for a few years now and have NEVER, ever felt disrespected or that I was bothering him at any time. This description MUST have come from some disgruntled person who just couldn't be satisfied no matter what MVG did for them. One other note about Russ. Over 3 years ago we brought him in because he was listless, we thought that we were gonna have to face the inevitable. There was a Dr. Alexander who took care of Russ' condition and 'brought him back' to us for 3 more years, you cannot put a price on the things that MVG has done for my family!
THE SINISCALCHI FAMILY
I brought my small dog who had a large cyst on his
belly, the vet came in, examined my dog, and pulled
the cyst off my dog's belly. As I write this, it doesnt
even sound like it really happened it sounds like I"m inventing a story. This happened years ago, but I was browsing through Citysearch and noticed the few stars
for this Veterinary hospital and immediately my bad memory surfaced. I clearly remember my total shock
and I clearly remember the vet and his arrogance.
I'm telling the truth. Luckily I found a wonderful vet, Dr.
Matthew Steinberg whom I trusted compleetely.
Unfortuantely for me and my dog and cat, has moved
out of New York City.
An employee at Manhattan Veterinary Group.
I am an employee at Manhattan Veterinary Group. I am the client service coordinator who works the front desk. I read the comment made by vpellsmo and I have to interject here. I am not sure this has even happened at our facility and may just be an attempt from ex-employees to tarnish our practice. We take pride in our customer service and we try to go above and beyond to assist our clients. If this incident were to have happened, our manager would have been notified about it and th issue would have been rectified. furthermore, the information given does not sound like certain practice procedures we would have taken. The reason I wrote this is because I work hard at my job to make sure people are happy with our services.
Thank you for taking the time to read my response.
Customer Service?. Let me preface this by saying that it has taken me months to write this review, and I know that the dr. to which I am referring is no longer there. That said, after we were told to come in for bloodwork for parvo testing (and waiting 1/2 hr for this appt), we were asked by the dr. why we were there, because we didn't need the test after all! We told her that we were told to come in for this appt, and showed her our last bill/record of services needed. She barely apologized for the incorrect info, and made it seem like we had inconvenienced her! Moreover, when we asked her to look at a scratch that our dog had near his eye, she told us we "needed an appt for that"! Obviously we had one, since that is why we were there, but she corrected us and told us that we had an appt with a "tech" for bloodwork (which is not what I was told when I made the appt), and walked away. This place was a 2 dr. practice, and what was really hilarious is that we found out shortly after that our fave dr. (who we wanted to see in the first place, but was unavailable) was "let go" and they only had that moron left! Don't know anything about the new dr. on staff there now, but I don't think I want to even bother finding out. Going somewhere else.
Great Vet. Office and Great Staff. I Love Manhatten Vet. Group! Our vetrinarian is and the staff are wonderful. We never feel rushed and we get all our questions awnsered. Very patient and knowledgeable. They also really attend to our dog and he is not the easiest.
Caring, Smart, Wonderful. I have nothing but wonderful things to say about the Manhattan Veterinary Group. From the minute I walked in the door I was greeted with warmth by the front office staff. The doctors are very competent and focus on what is best for my cats....not their wallets. They gave me options and always keep me posted on what it will cost...I don't know what the last reviewer was talking about with "no microchip scanner" - they had one when I was there and the doctor understood the ins and outs of European travel. I will continue to take my cats and any future pets to this great hospital.
A vet without a microchip scanner.
This place thinks more about getting your money than most. They do procedures without informing you of extra charges. Their head vet knows NOTHING about dog travel to Europe. When filling my dog's microchip number on the paperwork I would need to supply them with a microchip
scanner?!@@#$# WHAT! YOUR A VET OFFICE!!
If you love your animals, DO NOT bring them here!!!. We took our two cats here to get their follow-up vaccinations and the veterinarian gave both of our cats the wrong vaccinations!! Had they used live vaccines, our 5 year old cat would have been extremely ill b/c she had just received that vaccine a month and a half prior to our follow-up visit!
I'm not sure how the other 3 reviewers had such negative experiences but I have nothing but good things to say about Manhattan Vet Group. They take excellent care of my cats, are courteous, seem to genuinely care about my pets and have weekend appointments (even Sundays!).
I used to go to the ASPCA and liked the doctor we saw there, but getting a Saturday appointment was a herculean task.
Manhattan Vet Group is more expensive than the ASPCA, but hardly unreasonable considering the neighborhood.
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