Susan Ciminelli Day Spa

09/14/09

nothing special

by diankiny

i expected a lot from this experience as i read the book by susan ciminelli and i loved it. i booked my massage appt and when they asked me if i prefer male/female massage therapist, i specifically request female. when i came in, i was told i am having my massage by a male therapist (the front desk did not take me to a locker room, asked if i wanted to drink, etc) the massage was good but it does not change the fact they did not honor my request and they did not even say anything. do not recommend.

• Pros: amazing book by the spa owner/author
• Cons: no customer service whatsoever

05/01/09

Worst customer service ever

by raquelgrosman

I went to Susan Ciminelli's new spa location on east 56th street and it was a bit of a disaster -- and I suggest you don't waste your time here. I made an appointment for 4pm and the spa called me two hours before to tell me they made a mistake and the masseur had an errand to run and would be unable to take me at that time. An errand to run? Two hours before my service! Very unprofessional. So I rescheduled my appointment time to 5pm to accommodate them. I arrived at the spa and the staff seemed unprepared and somewhat confused. (The spa had just opened two weeks prior). The locker rooms had no lockers or towels and the cleaning staff was still preparing the space. My massage was fine, but when I went to pay, it turned out that my gift certificate was completely incorrect. I had a gift certificate for an aromatherapy massage - which is a service they don't provide and I didn't get - and the certificate was actually meant to be for a facial. The certificate also said that gratuity was included - which is apparently not possible at this spa - so I got hassled at "check out" and it took several phone calls to the Bergdorf site to sort it all out. Less than relaxing - but the piece de resistance was this: I called the spa the next day to just tell them that I didn't have the best experience and to give them what I thought might be helpful feedback - i.e. things are still rough around the edges at the new place, so maybe go out of your way to be extra nice to your new clients so they'll come back to that location. I spoke to Susan's "PR person" directly who was lovely and apologetic and assured me that she was sorry I had had a suboptimal experience and "would check in with Susan and call me right back and see what she could do to get my business again". I didn't call the salon expecting anything - but when she said this, I at least expected her to call me back. She never even bothered to call me back. Amazing! So a few days went by and I called her again (this time I was annoyed) - and she argued with me and said she called me back (but didn’t leave a message?) and besides “she was very busy and couldn't remember all the calls she made”. Busy indeed! I hope not anymore. Don't go. It was a perfectly acceptable massage, but the customer service was so terrible, that in this economy, I suggest you give your money to someone who will treat you more kindly.

• Pros: I hear the Bergdorf location is nice
• Cons: Many - see my review

03/11/09

Amazing services!

by bklynqt05

I was here last week to try out yet another spa in NYC and booked a facial. First off, the spa is absolutely gorgeous and I immediately felt relaxed and welcomed as soon as I walked through their door. The facial was really relaxing and the aesthetician was extremely knowledgeable and professional. I was so happy with my new glowing skin I decided to get a massage. All I can say is WOW. Best day at a spa in NYC in a looooooooooong time. I finally found a spa where all of theyr services are top notch. Try it here, you'll love it!