Laser Cosmetica

11/15/09

Totally Worth It!

by zoeyh at Citysearch

The laser hair removal is the thing to get. To think I use to shave, seems like so long ago! Definitely add to your to do list soon.

• Pros: staff, time, results

10/29/09

A sweet spot.

by sweetny at Citysearch

i love laser cosmetica. the staff are educated, young and hip. i love the manager Sabrina at this location. she always helps me out with things and i love working with her. the girls of LC help me out with my own self esteem issues are super nice about it. they lure me into buying a lot more services, but all of them have been great. the cellulite machine really worked on me! i recommend this place highly. also they have an awesome referral program, why would they have customer service?

• Pros: convenient location, good deals

09/09/09

ABSOLUTE NIGHTMARE

by LacyC at Citysearch

ABSOLUTE NIGHTMARE. I was looking over my credit card statement and saw a $50 "cancellation fee" charge from the 57th street location (I'm a client at 40th street). 57th street says corporate is responsible, corporate says 40th street made the charge, 40th st says they don't know what I'm talking about and to call 57th street. After A WEEK of calling one office after another, being put on hold and passed back and forth, a very nice young lady at 40th street informed me that someone "made a mistake" and marked me as a no show for the appt that I (obviously) showed up for. It still hasn't been fixed and the director at corporate said it was an internal mistake that I had to work out with the 40st. manager.

One useless, lazy person after another just referring you to another with no one taking any responsibility for a simple human error that they casually charge YOU for. Heinous.

• Cons: Rude, Irresponsible corporate office. 0 accountability