Great Hotel-Lousy Concierge Desk.
After a smooth check-in and a beautiful room last weekend, we went downstairs looking for a good Steakhouse for a pre-theater meal. We were recommended Gallagher's. We had already been there and were not crazy about the restaurant, so we did not want to go back. Unfortunately the concierge was insistant that, that was the restaurant to go to. We have been to the Hyatt in the past and never experienced such insensitivity. Where are all the nice people? We find it hard to beleive that this is the ONLY steakhouse out there. After all we are in NYC. What's up with that??!!!