57 W 57th St Ste 1209, New York, NY | Directions 1001940.763821 -73.975949
Neighborhoods: Midtown, Midtown Center
Ready for my Spring Clothes! – This place is amazing for hair removal. I finished my sessions in November and I cannot be happier! I am so ready for this warm weather and baring my legs in skirts and dresses and not having to worry about shaving every other day. I am so happy with my hair removal, I think I will be going back very soon to try out some of their other services!
Happy Wife, Happy Me – I first heard of Laser Cosmetica at a networking event I was at. I jokingly entered saying I would give it to my wife if I won and I did win! I went to give it to my wife and she said that I would be the one using it, not her. She was tired of having to shave my back hair for me and said that this was perfect opportunity for me to have it removed and for her to never have to shave my back again. Well I went (not willingly my first time!) And now I am thanking not only my wife for making me go but Laser Cosmetica as well. I just finished my 5th treatment and ready to face family vacation this year without my kids making fun of my back. I couldn't believe how well this worked and am recommending it to all my friends (even the guys.)
Good Technicians, Bad Customer Service – I have been going here for 2 years...and another reviewer said it perfectly so I will say it again: "You buy a package and then getting an appointment is practically impossible. They will call and cancel ("The laser is broken, we'll need to reschedule you - in a month") or when you call to make an appointment the phone will ring and ring and ring and you won't get anyone unless you spend half a day trying. And don't bother leaving a message for them to call you back. I left 4 in one week and never heard anything back." I have had this exact experience more than once over my 2 years
It's very unfortunate because I have liked every technician who has worked with me (ive probably seen at least 6 different people). They are talented, thorough and friendly. They are the only reason I gave 2 stars instead of one. Too bad the customer service / front desk management is awful.
ALWAYS LOOKING FOR A GREAT DEAL!!! – Having troubles with waxing, I decided to try laser hair removal treatment. I went in for a consultation and was given insight on what exactly to expect, before and after photos.
I got a 65% off deal for laser hair removal on my Full legs, Underarm, and Upper lip. I took a great discounted deal I couldn't refuse. I had a treatment the same day, my Esthechian Jill was an absolute joy to have do my treatment. She made me feel completely comfortable and talked to me the whole time which made the treatment seem even quicker.
I am also considering now doing Tightening treatments to firm up my stomach in which I have loose skin from pregnancy.
the way to go for great service – I would like to thank Heather for such a great experience at Laser Cosmetica. I purchased a coupon on one of the many deal day websites. I have found that you typically are not treated well when you show up with a coupon. Heather was the exception to the rule. She was fantastic and professional. She explained to me that what I purchased was not correct for my skin type and instead of turning me away to have me deal with the deal site, she worked with what I purchased and created a whole new package out of it. She did not hound me for any extra purchases. She worked everything out so that I did not have to spend anymore than what I already paid. I had my first treatment that day with Lesly. She had impeccable bed side manners and was just a doll. Its not always a comfortable situation laying on a table with someone looking over your face for a long period of time but she made me feel completely comfortable. For these reasons, this is why I feel Laser Cosmetica deserves 5 stars! I cant wait to go back!!
Great First Session!! – So I had my first hair removal session since my consultation (which I forgot to mention was completely FREE.) My experience was still on par with my consultation. I was a little nervous going in about potential pain but there was none. It was a warm, tingly sensation. Completely different from what I was expecting and I was very pleased. I'm even more excited to go back in for my chicken pox scars next week!!!
How to act professional – I received 2 treatments so far and already paid for a package of 9 treatments. I had to cancel my 3rd appointment at the same day since I woke up sick the same morning. Being punctual for the earlier appointments and not having a cancellation history I would expect "$50 cancellation policy for the same day" would be discussed and avoided. At the end of the day what kind of relationship do you have or do you want to have with your clients? If your goal is to have a relationship of trust and respect, then you need to create it. instead I'm being told by the manager that my next appointment -which I already paid for- will not be rescheduled until I give her my credit card for $50 fee. She also recommended for me to call in 3 days to reschedule even though I pay the fee right away. I will pay the fee and complete the package but I do not recommend the place to anyone.
Unprofessional and Rude – I have had the worst experience in this place. The receptionist along with the Clinic Director/ Manager are both very rude and unprofessional. I have been hung up on several times, left on hold and never get call backs. All they care about is signing you up for promotions and getting your money. They get very annoyed when you have questions and they never have the answers. It's like your bothering them. They make the rules as they go along. I had to reschuled an appoitment which I've done before, but this time around I was told that they had to charge me a $50 fee for canceling on the same day. When I explained to the young lady that I have been coming to them for several months and was never made aware of this $50 fee she immediately caught an attitude with me and told me that this has been the policy all along and I should be happy that I got away with it as long as I did..The NERVE!!! This is the worst place EVER!! I would never recommend anyone to this awful place. Had I known prior how unprofessional they are I would"ve never given them my business. They fooled me on my first visit.
Great First Impression! – I just went in for a consultation with Laser Cosmetica and I can't wait for my appointment. The esthetician that I met was extremely helpful. We went over my concerns, her suggestions, and payment options. She was extremely helpful and knowledgeable throughout the entire appointment. I had originally thought of doing micro for some chicken pox scarring that I had but she told me that I should try Affirm instead to help build collagen and raise the scar. I can't wait for my hair removal and scarring removal. I will let everyone know how everything goes!
Unprofessional and unethical – The following are problems I experienced with Lasercosmetica (LC), beginning on 10/12/11, in both their White Plains and Corporate offices:
1) not supplying required medication on promised dates; 2) abdicating responsibility for promised services; 3) not returning phone calls; 4) not replying to emails; 5) not letting patients contact their MD; 6) not letting patients express their complaints to the owner; 7) promising corporate responses (to complaints) that never happen; 8) hanging up on customer
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