540 Park Ave, New York, NY | Directions 1006540.764615 -73.969358
Neighborhoods: Upper East Side, Lenox Hill, Midtown
Overpriced Hospital Food – Service was pleasant, but the food was horrible...nearly inedible.
Terrible treatment by manager – Customer Service skills needed. The manager was rude when a bill was questioned. I was a good customer at this venue, tho' I over looked bad behavior before.
$98 for two drinks?? Being yelled at for not knowing the 'rules' ...in front of guests??
performers - good; room & food - awful. – I preface this "review" by admitting that I'm a New Yorker -- meaning I have lived in Manhattan since 1985 and I have been to all the hotel cabaret rooms many times over the years -- including Feinsteins.
If there is a performer you really want to see then, by all means, plunk down the cash, endure the bad food and service and go to FEINSTEIN'S AT THE REGENCY, but this generic, hotel breakfast room that moonlights as a "club" is basically a big NYC tourist ripoff. The performers get ripped off, the audience gets ripped off but at least the hotel can pay their surly, union waitstaff. The mediocre hotel food is incredibly overpriced - even by New York standards. The wine list is completely uninspired and full of bottles that retail for $10 are inflated to well beyond the customary 250 - 300% restaurant markup. The wine director for the hotel should really be put out of his misery. And finally, a mixed drink is $19.00. All of this inflation and mediocrity we have come to expect from these beleaguered hotel rooms (The Oak Room, Cafe Carlyle, Feinsteins) that are trying to keep cabaret alive while trying to remain profitable, but The Regency pushes it all too far and it's an embarrassment to the room's namesake, Michael Feinstein.
Recently, a friend and I went to see a show at Feinstein's and we walked in without a reservation were charged the customary music fee and cover charge AND a $6 per ticket convenience/handling charge per person....huh? I think we are all used to paying service charges and convenience fees for online or telephone ticket sales for movies, theater and concerts but when one walks up right before the performance to the window or box office - there is no fee...as there is no "handling" or "convenience" to pay for. It was a completely bogus charge. When I questioned the poor, no doubt, underpaid reception person/ maître d', she claimed that she had lots of extra expenses in her budget for the room and that the fee helped her pay the accountants etc.. (Why was she sharing the details of her operating budget with a customer?) I suggested that perhaps then she should just include that cost in the basic ticket price since those are expenses that are just part of running a business and have nothing to do with "handling" or "convenience." The whole experience was cheap and tacky and we felt nickeled and dimed the whole way which was too bad as the performance was great.
My advice to New Yorkers or folks who visit New York a lot...keep an eye out your favorite performers, check their websites and wait until they play some of the downtown venues like Joe's Pub, Metropolitan Room, Le Poisson Rouge, Dizzys, Jazz Standard, Jazz at Lincoln Center and Birdland and stay as far away as possible from the hotel rooms. They have too much overhead and have to pass those costs along to the audience, while the rooms themselves with their less-than-great lights and sound and are not particularly conducive to a great audience experience. It's basically a high-end confidence game....Don't get sucked in!!!! Michael Feinstein...you can do better!
Finally, be careful during the summer. They tend to book second and third-rate local cabaret talent for one-nighters. Sometimes there are great lesser-known people there to enjoy and discover, but more often, it's amateurish, vanity theater. People who have money who want to play-act at being "cabaret stars." The club trades on it's namesake to draw performers who promise to fill the room with their co-dependent family and friends. If you've never heard of the performer - google them and check them out, before you go.
outstanding performances: inconsistent, inaccurate service – Feinsteins hosts performances by outstanding artists. However, the relentless 'pressing' by the wait staff to reach/exceed the cover charge has a desperate quality, and significantly reduces the quality of the experience of attending a cabaret performance. So desperate, in fact, that checking your bill for items not purchased is strongly advised. Even more so given the grotesquely over-inflated baseline for menu items. That, as a customer, the morning after attending a performance should be spent disputing charges with the venue management - and not reflecting on the performance is, quite frankly, a disservice to the artists. Tickets are reasonably priced. The venue is intimate. The food and drink is adequate. However, attend with due caution.
Too expensive – The Ambience and name are appealing and the food was just ok. But, it cost me $500 for two people. I wanted to see Barbara Cook on NYE, but it's so much money so I'm going to City Hall Restaurant to see Lillias White for a much more affordable price.
Beautiful Room, but overly expensive without the Quality. – Wow. Pretty if CRAZILY overpriced cabaret venue. I want to make clear that i have absolutely no problem paying money for good quality, but this is not it. First of all we paid 88 dollars per person for tickets. This seems to be their standard price regardless of performer. A lot, yes, but I had no problem with this. Then there is a 40 dollar minimum at the tables in addition. This will actually be no problem, because they have limited selection, and the prix fix is 97 dollars per person.
Now again, I have no problem spending the money...but.... here's what we got:
A basket of stale, not kind of stale, not somewhat stale, but REALLy stale breadsticks. a soda for 6 dollars, a small mojito for 21 dollars, a cheese plate, served on a small dinner plate, with stale grapes and 8 to 9 pieces of cheese cubes, along with water crackers from a box for 26 dollars, and my favorite a seafood appetizer for 42 dollars PER PERSON! This included, not exaggerating..4 shrimp, 4, clams, some hummus, some flatbread, and some canned crabmeat.
By the time we were done, our three diet cokes, 2 appetizers, and 1 mojito came to 200 dollars. This...is extreme.
The room is beautiful, the performance was amazing. Only go here if you REALLY want to see the performer and they will be nowhere else, the room, while beautiful, is completely not worth it.
A lovely intimate club – Feinstein's at the Regency is small and intimate with a wonderful sound system. The food is somewhat expensive but very good. The service was good and the atmosphere inviting and friendly. Carlo, the maitre d', was impressive, very attentive to guests' needs, and helped keep things running smoothly. We saw several shows at Feinstein's including New Year's Eve which was lots of fun. Feinstein's is a lovely way to spend an evening and we definitely plan on returning to enjoy some special cabaret performances. We loved seeing Michael Feinstein sing and entertain, and hope to see him again along with other performers in the near future.
Feinstein's at the Regency - Heaven in NY – I was lucky to experience Michael Feinstein's club last year and will always remember how special the whole evening was. I was in attendance to see the one and only Michael Feinstein and from the minute he took the stage until the moment his last ballad was sung, it was like being in another world. The club is beautiful and romantic, the food superb and listening to Michael, well you can only imagine what Heaven is like!
I recommend Feinstein's at the Regency always! Best place in town!
World-class cabaret talent in a setting of contemporary elegance. – The Scene
This collaborative effort between the Regency Hotel and eclectic pianist-singer-showman Michael Feinstein makes for one of the city's most unique cabaret rooms. At night, the 540 Park restaurant becomes Feinstein's, with a seating capacity of 140. Tables accommodating four surround the centrally located stage in a moon shape. Heavy gold curtains, rich woods and a state-of-the-art sound system provide a superior experience. Jackets are suggested, not required; though the room's low-key elegance and inherent class will motivate patrons to look and act their best.
The room's namesake, Michael Feinstein, performs here only once or twice a year. Most nights, you'll find world-class singers and musicians. The talent slants toward big names from bygone eras, though acts like Tony Danza give Feinstein's a modern, sometimes unconventional, flavor.
Wonderful Anniversary! – What a friendly atmosphere! Celebrating our 12th anniversary at Feinstein's was a dream many years in the making! The wonderful staff, delicious food and, yes, even the crowded seating for dinner made for an intimate evening. To top it off, Michael himself was better in person than any CD. He was also a very nice person, giving a unique autograph to have as a keepsake of this event. What a great experience!
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