Worst appliance repair experience I've ever had. Called them in September of 2011. They came, looked at the appliances that needed fixing, charged us $168.00 and left. I called them several times every month after that until February to ask them when they were coming and got either no response or evasive response. Spoke to the owner, Steve, several times who basically said, we don't have time to take or return your calls. He also offered to refund only part of the money as he claimed that he had ordered one of the parts for one of the appliances. I complained to the BBB and found that they have an "F" rating from them, also the Department of Consumer Affairs says they are unlicensed. They also have an unusually high number of negative reviews on Yelp that I wish I had checked before I called them. At one point he told me that a refund check was in the mail and then he reneged on that as well. I'm upset that not only were my appliances not repaired, the owner behaved dishonestly and disingenuously toward any attempts to resolve the dispute.
worst experience in years!.
When my frigidaire washing machine broke down while still under warranty, I called this company as recommended by Frigidaire. What a mistake! Two repairmen showed up at my house, swapped out a part that wasn't broken and left before testing to see if this had indeed fixed the problem. It didn't. I called back, and without looking at the machine, they stated that it had to be another part and that they would order it, which they claim they did. Two weeks later, no part . I called a local distributor and they have it in stock. I called Frigidaire and they have 1600 in stock and are overnighting the part to me at no charge. (in warranty). "Dependable" still is unable to tell me why they can't get the part! Don't waste your time with them!
The repairmen were not knowledgable, customer service never called back and they billed Frigidaire for replacing a part that wasn't broken but in the two weeks before I gave up on them, couldn't replace the part that did need fixing!
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