1776 Broadway, New York, NY | Directions 1001940.766362 -73.981471
Neighborhoods: Clinton, Midtown
Why would you NOT use Clarity Domestics?? – I found Clarity Domestics because through my work because they were offering $25 off for a first cleaning. I'm a busy NYC professional who travels a lot, so I decided to try Clarity Domestics for the first time while I was away on a business trip (who doesn't want to come home to a spotless apartment?!). Clarity Domestics sent Dhondrup, and she was absolutely amazing. She left surfaces that I'd given up on positively gleaming. Even though I was not there, everything is exactly where I left it as well, which means a lot to me. I will definitely be using Clarity Domestics again. People in my apartment building have already been asking me about it!
Met my expectations – I had an apartment to clean and Clarity arrived on time and did a thorough job. I was more satisfied with them than the previous service I had used.
Solid NYC cleaning service – The cleaners were prompt and had great attitudes. Greg, who runs the service, is solicitous and works hard to ensure that the customer is satisfied.
Solid, efficient cleaning service – I have used the service for the past 4 months and have been please with how clean my apartment is when I return home. The cleaner arrives promptly at the scheduled time and does a very thorough job of cleaning and tidying.
Worst Service and Customer Service Ever – I don't even like that I have to give them one star. I found them on my building website and emailed for more information. Yet, once I decided I wanted to book, on two occasions, the owner, Greg, failed to call me back to book time and payment. I had to track him down to give him my money!!! I thought the whole point of a cleaning service was for convenience and to save me some time?
The cleaning job was marginal, but the worst part was that the cleaner didn't close my front door when they were done!!! My house was left open all day because of them!!!! When I called to complain they refused to take responsibility- saying that someone from my building must have come in and left the door open, while was completely false.
Worst customer service, worst booking experience and marginal results from the cleaning. You're better off doing it yourself and then you won't have to fight with the owner, who is incompetent.
great cleaning service – I live in the financial district and have little to no time to clean. I used my apartment in-house cleaning service, but was left dissatisfied. A friend recommended I call Clarity. I called to schedule the appointment and was immediately impressed. The person I spoke with on the phone took the time to assess my cleaning needs, and find a date and time that worked best for me. When the cleaning technician, Dhondup, came to my apartment, she was friendly, and did an amazing job…seriously. I have a cat that sheds like crazy and she went above and beyond to de-fur my furniture - a feat in itself! The floors were spotless and my bathroom was cleaner than when I moved in. Another nice touch…the company leaves a piece of chocolate! I would highly recommend this company and I will use them again in the near future -
Not Impressed – I was so looking forward to Clarity Domestics coming to clean my apartment after all the reviews I read but was quite disappointed.
I bought a gift cert from a website for five hours of cleaning, which Clarity advertised would be sufficient for a 2 bed 2 bath apartment. I have a one bed one bath which is less than 700sq ft, so I thought five hours would mean my apartment would be gleaming when I got back.
My apartment is newly renovated, with new kitchen and bath and floors, so it wasn't that dirty to begin with. The stove and sink in the kitchen needed a bit of elbow grease, but apart from that, it was a bit dusty and the bathroom needed a wipe.
First, the cleaner arrived 5-10 minutes late, claiming the previous appt ran over 1/2 hr. He then did not take off his shoes and stepped all over my new carpet. He was courteous and well mannered so I didn't mind too much. I showed him the kitchen and where all the supplies were and he started working. Because I was there for an hour or so of the cleaning, he would proceed to tell me exactly what he did when i popped into the living area.
I then showed him the bathroom and asked him to change the bedsheets and duvet cover and left my apartment.
I came back around 10 minutes before his appt was up and he had already got his backpack on ready to leave. Given that he came late, I would have expected that he would make up the time and not leave early. I gave him a tip and he took the garbage out when he left.
I have a cleaner who comes in sporadically, and she usually works 5 to 6 hours each time. Given that Clarity Domestics is supposed to be professional, I was quite disappointed with the outcome. There was still dust and hair on the floors, the bathroom was not wiped properly because a stain that was there previously was still there when I got back. I used a wet wipe and the stain came off easily. The duvet cover was not changed. Instead, the guy treated the duvet cover as a bedsheet and tucked it into the bed. Also, there were visible stains on the dining table and that wasn't wiped either. If I compare the work with my old cleaner, who's a housewife and does cleaning jobs occasionally, I would choose her over Clarity Domestics anytime.
good job – We bought a gilt gift certificate and decided to try things out. This was a vast improvement over our old cleaning service. Everyone with whom I interacted was very friendly and efficient. I came home to a spotless apartment.
Good solid cleaning service – I found Clarity Domestics through a promotion they were running and decided to give them a try based on the good reviews. I spoke with Greg the owner on the phone who was very helpful and friendly and easily helped me set up an appt. Zeinabou arrived at our apartment not only on time but a little bit early which was nice. She got right down to work and was efficient. I was very happy with the end result and could really see the cleanliness and difference. I would definitely use them again!
Great Cleaning – I bought a coupon on gilt for 42% off and looked on Citysearch comments.
I had 2 cleaners (Carlos and Dougnlop) come on a Sat morning for 2.5 hours each. They did a great job in the time alloted. They didn't get to everything and said they wish they had more time, however, I asked they focus on cleaning the refrigerator, bathroom, vacuum and mopping. My place was pretty messy. They were very polite. I would definitely use this service again.
The owner, Greg, called several days later to follow up. Great customer service.
One drawback is that I had to pay for the Path train for both of them to and from which isn't a deal breaker.
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