354 W 34th St, New York, NY | Directions 1000140.752821 -73.996066
Neighborhoods: Chelsea, Midtown
HORRIBLE, UNPROFESSIONAL, A NIGHTMARE TO DEAL WITH! – I purchased two vouchers on Lifebooker for basic steam cleaning @ $29 each, which seemed like a crazy good deal. I proceeded to call Mr. Clean and their automated phone service prompted me to leave a message, which I did, and I got a call back very quickly and set up the appointment for a Sunday morning time slot. I was assured that they would call me on Sunday before the appointment to confirm. Sunday rolled around and they did not show up. They did not even call. I called them and they said they were sorry, but they had the wrong date written down, and that they had it written down for the following Sunday. I was annoyed, but I gave them the benefit of the doubt and decided that I could be available at that time. Once again, they did not show up, let alone call! I called them and asked them what the problem was this time, and they said they were having problems locating my apartment. Are you kidding me? How about trying at GPS? So my roommate and I decided to give them one last chance, to come this past Sunday. I don't even know why we thought it would matter, as they once again did not show up or call. I called yesterday to complain and ask for my money back. The dispatcher was extremely apologetic and when I told him what happened, he literally said he was ashamed and that they really want my business. Really?? Then why don't you call your customers if you aren't coming? He also told me that they no longer work in New Jersey, where I live. I said that when I purchased the deal, it stated that they do travel to New Jersey (Hoboken is not even that far from Manhattan anyway) but now they don't go to New Jersey. Not my problem! I ordered the service when it did! He told me to call the next day after 10am to speak with "Daniel". I called today, got through to him, and about two seconds after me calmly and politely asking how I can get a refund, he did not say a single word and he hung up on me. Very classy! I tried calling back several times and going through the automated system, and it still goes through to voice mail. The bottom line here is I should have never purchased these vouchers, as the price is too good to be true, and should have never given them a 2nd or 3rd chance! Avoid this company, they are unprofessional and treat their customers like crap! And shame on Lifebooker, a site that I trusted, for not checking them out and endorsing their deal!
Definitely five stars. – Mr Clean is FANTASTIC!!! They removed old, set-in stains that I had in my carpet and the staff was very professional and took their time and stayed until I was satisfied. The price they quoted me was the price that I paid. They were at my house when they said they were going to be and even called me to let me know they were on there way. I definitely recommend Mr. Clean and will be using them again.
My store and back office carpets are clean again – They came when we set with all machinery, cleaned carpets - even at the hard to get to corners. I needed cleaning of my business at unusual hours, not to interrupt with ordinary course of business. I used their special offer and received free scotchguard. They also gave me free advice of how to keep my carpets and drapes.
Cleaned my rugs so well, I'll call them again – They take care of the small details of cleaning and it shows well. These cleaners knew the type of rugs i have just by looking at them, though these are of a rare type. They manually cleaned where necessary and the result speaks for itself, i like it.
Carpets are clean - no cat spots - Curtains in great shape – The carpets and curtains are no so clean and soft, after my small cat went wild with these, I guess you can imagine. Mr Clean's guys showed up on time and cleaned spot after spot , removing all stains, making my carpets look almost new again. The curtains were taken for treatment in restored with much gentle touch and great odor. I'd recommend this service with no hesitation.
Amazing carpet cleaners and water damage cleanup – Though I live in Manhattan they showed up quite fast, attending to my water damage issue and the carpets that were soaked. The guys succeeded in extracting the water. Wet carpets were taken for treatment and were restored in extraordinary shape. While on premise they even cleaned a love seat that needed restoration with great result.
All in all i had a nice experience with professional team who have showed courtesy and punctuality.
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