I started going to Eliza's since right before she moved and have always been happy with the way they do my Eyebrows. I usually see Robert, who is wonderful, but he takes very long and with my limited lunch time, seeing him is just not possible. However the last time I went there I saw Alex, who I have never used before and he was super sweet and did a great job! When he was almost done with my eyebrows, he called in Eliza to check on his job, which I thought was great! And to make it even better Alex got me in and out super fast and did a SUPREME job!
Good eyebrows, bad customer service. I have never been to Eliza's before, but a lot of my family and friends go there and they all have such pretty eyebrows, that I thought I would give it a try. When I called, the phone was answered by a woman with such a terribly thick accent that I had to ask her to please repeat herself a few times and she was clearly getting annoyed. Then apparently the computer was not working or something because she was complaining to someone in the background that "this was ridiculous and she couldn't take this computer", which I thought was so unprofessional to do with me on the phone! Then she told me to give her my credit card number for their cancellation policy and if I didn't show up I was going to be charged! No sugar coating, no sweetness, she just said it to me like she was demanding me to give it to her. I almost thought maybe I called the wrong place, because I couldn't imagine someone so well known would have someone so unprofessional and rude answering her phones. After I hung up I told myself that I was going to speak to Eliza personally about this when I saw her. When I came for my appointment, I noticed a very sweet girl with black hair sitting at the desk and I knew that it definitely was not her. However sitting next to her was a disheveled middle aged women who didn't even give me the time of day when I went to the desk, so I assumed this was the nasty receptionist! Then to my astoundment she asked me to come with her and I realized it was ELIZA! I could not believe the nasty receptionist was none other then the famous Eyebrow Queen herself! I of course didn't say anything about it to her, because I was speechless! When I was leaving the nice girl at the desk took care of me, and she was ever so professional, as I hoped she would be. But in front of my own eyes, I saw Eliza answering the phone! So TACKY!!!! When I got home, I spoke to some of my family that go to see her about this whole experience and they told me that they also got Eliza on the phone and have seen her lurking at the desk. To make things worse, they told me that the nice girl at the desk is her spa manager and besides giving her a ton of things to take care of, she also has to be the receptionist!!! They all say the same thing, that it looks as if Eliza is too cheap to hire a receptionist and she is damaging her own image! It really looks as if times are very tough for her and I hope she's not going under because I love my brows!
Great Fun Place!!. I do not know what the comment below me is all about, but Eliza is the BEST! I have gone to her for so many years and her "yelling" at the receptionist is almost comical, they are all family and they all laugh it off. None of her "yelling" or "scolding" is ever taken seriously and all of us that know her, know that it's all fun and games there. As for the commenter's remark about being "rushed and not getting pampered enough" makes me laugh! Really lady! It's an eyebrow WAXING service...how pampered does that make you feel...unless you are some kind of sadist and want her to pull the wax slowly and painfully! And again you must not know much about Eliza, because she is quoted in tons of mags as the "SEVEN MINUTE EYE LIFT", so the fact that she is so fast justifies what she is famous for....Shaping perfect brows in a "NY Minuet" Honestly get real Lady, it seems like you have nothing better to do with your time....get a hobby and keep yourself occupied so you don't go around trying to micro analyze great places like this!
Complete W A S T E of Money!!.
Thoroughly DISAPPOINTED!! If I'm spending $130 (not including the tip), I should feel completely pampered and my eyebrows should come out PERFECT........every time!
Every visit always felt tense and rushed. Eliza is always multi-tasking while not focusing on the person that sitting in her chair.
She's constantly yelling at the receptionist, walking around; scolding people thru out the office; never fully paying attention to the client.
You can't work on clients, pamper them, give them 100% while you're trying to manage, train your staff and run your business. It's a great disservice! Huge let down when I'm willing to pay this amount of money, and I get home and see my eyebrows arches and lengths are not identical!
I went 3-4 times, I never left satisfied; my eyebrows were always shaped differently. She was never precise.
I know I can pay $10 at any nail salon and get the same (crappy) service.
THIS IS STUPID AND PETTY!!!
The BEST in EYEBROWS. I have gone to Eliza's Eyes for awhile now and they are not only the best in what they do. They are kind, very accommodating and offer the best services in town. Eliza is down to earth and sweet but every time I walk out of there after Robert does my eyebrows I am transformed and a new woman. Robert is gentle, knows how to shape and tint eyebrows and amazing at what he does. Don't walk, RUN to Eliza's Eyes. They are the BEST in NYC!!
Supreme Spa. I've gotten my eyebrows done here before after being skeptical about this kind of stuff, and Eliza made me a believer! This place is top notch with the friendliest staff ever!
Truly One of a Kind!!!. I cannot thank Eliza enough for finally giving my eyebrows a beautiful shape! I was never proud to have thick eyebrows until I met her. She has honestly instilled so much confidence in me & I can hardly wait to go back! Also, her staff is AWESOME and always makes my experience there fun & enjoyable!
Eliza - the Eyebrow Goddess. I have been with Eliza for years and have followed her all around NYC. Absolutely best taste, technique and esthetic judgement when it comes to eyebrow shaping. I would not let anyone else touch my eyebrows! Go see her!
THIS PLACE IS AMAZING!!!. Thank God for the internet because I may not have found out just how excellent this place is!!! I have never left a salon satisfied about my eyebrows until now! My eyebrows are full and even and shaped PERFECTLY!!! Thank you Eliza's Eyes for your precision, concern & expertise!!!"
Miracle maker!!!!. Eliza is the queen of the arch! She has been my secret weapon/savior/hero/friend and inspiration for decades! Watching her rising success has been the biggest pleasure! Nobody deserves it more! Go see her! You will be coming back for life!
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