BEWARE - I was scammed by this
business, I can support AdamNY's comment below. I paid these people for a 14 day passport renewal and finally on the day before my flight they told me that it had been delayed "beyond their control" but I could get it if I paid an additional $170 and it had to bein cash. They said I had no choice and suggested I change my plane ticket if I didn't like it.
At the same time I get a call from the US Passport Office in DC informing me that Sameday Passport had submitted my application incorrectly. The Passport Office had been been holding it in DC all along, waiting for Sameday to fix the mistake!
I didnt get my passport in my hand until 11:30pm the night before my 6am flight. Now for the past month I've been trying to speak to someone to get a refund for the $170 because it's not my fault that they submitted the application wrong. Most emails are unanswered, the ones that are answered refer me to a different "manager" each time. One "manager" in Dallas told me that he was deleting all of my emails without reading them because I was "bothering them." Each time I get shuffled off to someone in a different city and no one will read the very clear and professional statement I prepared requesting a refund. They claim that I am lying about the phone call from the DC Passport Office and refuse to speak to me.
In the end I paid these people $425.32 for a passport renewal that took 18 Days.
I've now given up and filed a report with the Better Business Bureau, of which they are not accredited.
Do not, under any circumstances get involved with this business.
Very Prompt Passport Service. I had a great experience using this company for my newborn's passport and my 6 year old's passport renewal. I didn't have time to make an appointment/wait all day at the passport agency so we came here, they completed all the paperwork and walked me through the whole process. Voila the passports were available for us to pick up less than a week later... they were also nice enough to drop the passports off at my husband's office in midtown at no extra charge. Highly recommend.
SCAM DONOT USE THEM. THEY DONOT HAVE A LICESENSE TO PROCESS. ***WARNING*** This Place is a Scam. I did my Passport with them and they called me back the day i was suppose to pick up my passport. They said i have to go to the Passport agency on Hudson St by 3:00pm. Mind you it was 1:00. They told me to lie to them about where I went to process the passport. 20 min later I get a call from someone at the State Department asking questions about my transaction. Where i went how much it cost, who i spoke to. They are under INVESTIGATION and they DO NOT have a license or the authorization from the State Dept to file for Passports or VISAS. ****DO NOT USE THEM***
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