330 E 61st St, New York, NY | Directions 1006540.761508 -73.962588
Mon-Thurs 5am-11pm; Fri 5am-10pm; Sat-Sun 7am-9pm
Neighborhoods: Upper East Side, Midtown, Lenox Hill
Provided by CityGrid
Experience the finest sports and fitness complex in the world with this 3-Day Guest Pass, which gives you the opportunity to enjoy 150,000 sq. ft. of sun-lit state-of-the-art space, over 120 Group Exercise classes weekly, dedicated Yoga and Pilates studios, extensive cardiovascular and weight training options, large luxurious locker rooms, pool, basketball and squash courts, rock climbing and boxing.
I needed to cancel my membership because moving out of town - wow, they were absolute jerks about it. I would advise anybody to really think twice before signing up here, because they will pound you with negative energy when the time comes to go another way. AVOID.
Rip Off! – Dont believe all the hype this gym is just like any other-really rude sales and management, broken treadmills, classes that are over crowded, except that you are playing $172 a month unless you got a under 30 discount and are only paying $130! They harass you about guest passes, billing issues this isnt't worth the money
The Y is better and Cheaper! – This was a great gym before the current management, a greedy real estate corporation, took over and started it on its path to ruin.
What was once a clean, well run facility, is now a completely run down sorry excuse for a gym with ancient equipment that is in total disrepair, with a staff that cares little for the membership or for their jobs for that matter, preferring to chat on their cell phones instead of doing the job they were hired to do.
Management cares little for membership and only for collecting membership dues were are extraordinarily high and for what, crap service and lousy equipment.
Honestly folks, you will get a bigger bang and a grateful thank you from the folks at the Y.
But if your a snob and can't tolerate the thought of joining a club that possibly might be perceived as not as acceptable with your pathetic friends, then you'd better join Equinox at least its better than this shameful excuse for a sports club!
nice gym, nice staff, crap management. – First, the pros.
This is a nice facility with lots of space, and they even have a pool. I lucked out when I joined because they waived the insane application fee and allowed me a month-to-month membership. The best part of the gym is definitely the roof deck lounge. For the most part the workers are incredibly nice, and I had a great private trainer for my free session. The class instructors are mostly nice and supportive, although one of the pilates guys was kind of a bitch.
Now, the cons. Obviously, you are going to get a lot of snotty a-holes on the UES, so it's no surprise lots of people ignore the "please don't talk on your cellphone" signs and come to classes late without apology. I was a bit annoyed to find gum in one of the showers, and the pool could stand to be cleaned more frequently. Also, the pool is incredibly small-only two lanes and half the time some guy is hogging the bigger lane by giving kids private swim lessons.
But the real problem- my cancellation. I gave my notice in writing on July 30th that I would be leaving the gym due to a move. It took days for them to get back to me after two e-mails and a phone call, but I was assured over the phone that my cancellation would be processed and I would not be billed for the month of September. Come September 3rd (a Friday before a holiday weekend, of course) they charged me anyway. I called immediately and was told I was being reimbursed and that I should see the refund on the 4th. Knowing this was bunk due to it being a Friday, I expected the money to come through on Tuesday the 7th after labor day. But-shock!-no money returned to my account. I called the gym again, uber pissed at having my budget so screwed up. I requested e-mail confirmation that my account was actually going to be refunded. Never got it. Went to the bank, spoke to a rep, no indication of a pending refund. Wrote to the gym again. The only person who has contacted me has been the woman who signed me up- She was incredibly apologetic but has nothing to do with cancellations and refunds. She also e-mailed the cancellation guy with a CC to me and requested confirmation of the refund as well. Still nothing. I gave them the following options:
1) provide written confirmation immediately
2) cut me a check so I don't have to keep waiting for money that never should have been deducted from my account
3) piss me off more by ignoring me and have me contest the charge through my bank, and file complaints to customer service.
Obviously options 1 and 2 didn't happen, because here I am. My wallet is the bull- I am the horns. Even with the deals I got, this is in no way shape or form a cheap gym. Considering the money I have invested in them over the past 11 months, this is completely unacceptable. Of course they don't care about keeping an ex-member happy, but they should because word of mouth is an important marketing tool. After this review I plan to send scathing letters of complaint to every level of customer service I can find contact information for. Do yourself a favor and get your workout for free by walking in the park.
Poor Club Management – My husband and I were members at this club for years. The original owners sold the club to a large, real estate firm and things went down from there. In an effort to cut costs, the club took away the industry-average sized towels and replaced them with what looked like hankerchiefs. The gym facilities began showing wear - so, for your sky-high membership dues, you got to enjoy dirty, torn carpets, poorly patched walls and they took away the flowers in the reception area - all for cost-cutting reasons. Then, and this was the capper, I and several women members had problems with another member (male) who would only use one particular piece of equipment. This guy was a nut. If you were using "his" piece of equipment he would literally stand or sit in front of you, while you or another woman member was exercising, until you or the other member left. And this guy would do this when there were twenty other treadmills free. Several of us went to management to complain but the "manager" in charge did nothing but "have a chat" with this member who then continued to behave in the same way. I, my husband and a number of other women members decided to leave. So we joined a Sports Club LA competitor and have been happy ever since.
IGNORANT/RUDE Managament and Stuff – If you want to get your energy sucked, deal with rude and ignorant STUFF, deal with rude and ignorant MANAGEMENT. This is the place for you
My wife and I Quit after 7 years because of unresponsive and ignorant managers. BE WARE!!
Cleanest GYM in the WORLD! – I absolutely love my gym and the staff! By far the cleanest gym in the city but also pretty costly. You do get basically every class included and all the facilities are open to you. Food court is a little over priced and not that tasty but it's all healthy I assume.
Take advantage of their week pass, you have to ask because I never see any ads just tell my friends to ask for it.
Great Gym but – feel poor and ugly while working out with professional athletes, models, and "employees" of Scores. Nice facility and great family day on Sunday.
Terrible Billing Department and Customer Service – I was a loyal member to NYSC for 7 years. In that time, I had 2 weird billing issues. The first was partially my fault, but since their billing/customer service department and their clubs do not communicate very well, it was really hard to resolve it. It literally took 5 visits to the club. Then my last and final billing issue, was when I froze my account to take karate lessons, a manager from one of the clubs froze it, and told me just to contact the club when I wanted unfreeze the account. But then the following month I noticed I was billed for the entire membership fee - no more freeze. I contacted the club immediately and asked to be reimbursed and put back on a freeze, they said I couldn't get reimbursed without paperwork (which the manager didn't even mention - she just made the changes on the computer while I was in the club). They offered a credit to my account, which did me little good because I wanted to cancel my membership completely. They told me the only way I could get reimbursed is if the manager could contest to the fact that I did want to freeze my account longer than 1 month. They contacted the manager, but she was no longer with the company (1 short month after the transaction) I filed a complaint since I thought it was unfair for them to not consider my circumstance, or the fact that their employee who was no longer with them might have made a mistake (since i contacted them the same day they charged my account). i also thought that if my complaint went to higher management, maybe they would help me resolve the situation - wrong!!! They were entirely stand-off-ish in their reply and did nothing to help my situation. Their reply was just an edited version of what happened that was probably in their computer system. No sympathy what-so-ever for my situation.
Plus their machines were always broken or about to break, TV's too. Classes were actually pretty good, though, in NYC...did that for years.
Great gym but... – I have been a member for about five months now and the facilities are excellent. Locker rooms are great. The personal trainer that worked with me gave me the best workout I have ever had too. I am the type of person that really doesn't enjoy working out and this gym in particular has two nice basketball courts. Unfortunately, they aren't available when I want to use them on the weekends. The club is actively looking to rent this floor out for children's parties. I have no problem with them doing that but this was never explained to me when joining. I was asked to leave the gym three times because they also don't post when the gym is rented either only on the floor itself not on their website.
Very disappointing, the reason I joined was because of the breadth of services didn't realize they were optional.
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