Shopping >Tent & Trails
Horrible store - I'm not picky, and this was the worst camping equipment store I've ever been to - The staff was really not nice and helpful, especially the manager. After the way the manager yelled at me (first time ever that has happened to me, and really for no reason), instead of buying there, I went tot REI's - such a relief to be in a big store, with more equipment, price tags which don't require haggling, and staff which were actually helpful.
DO NOT RENT from here. You cannot change or cancel your reservation without paying the FULL AMOUNT!! If you do have to rent, reserve for the least amount of time, that way if you do cancel, you will have as little to pay out as possible.
My last trip to Ecuador and climbing at nevado CAYAMBE with my ice tools from my favorite store for sports Tent and Trials that's de best where Ifound everything for ice climbing I recomend to my friends.
Great selection & customer service. I've gone to Tent & Trails a few times over the years before heading off on outdoor adventures with friends. Along with the great selection, I always receive excellent customer service. The satff is friendly and knowledgable. It's great to have a store like Tent & Trails in NYC!
A Great Find!. Not many outdoor/sporting good stores in NYC to choose from. Tent & Trails has a great selection, a knowledgable staff and great prices. I always check them out before I go on my outdoor & camping weekends.
This huge camping warehouse has everything a New Yorker needs to escape from the city..
At three stories tall, this store is stocked with enough gear to get the whole family ready for the outdoors. More than 100 types of tents are for sale, as are a plethora of sleeping bags and backpacks from brands like the North Face and Lafuma. The wide selection of clothing, shoes, lanterns, first aid, GPS devices and much more ensures that Manhattan campers won't feel too out of place in their rural surroundings.
Lousy hours & Hit or miss customer service. I have been in the store a few times. Some days the customer service is pretty good and others they're not so good. I had really good customer service when I came in with a bag from a major competitor and had a very good idea of what I wanted and showed that I was serious about hiking. If you are not sure about what you want then you can get really lousy service. Also the hours are lousy. I work and it is very hard for me to get to the store after work or on weekends esp. when you do not live in the area or have other responsibilities.
Terrible Store. I bought a North Face fully waterproof jacket that in fact leaked water all over the place. Obviously very faulty. The woman at the store told me this was not their responsibility at all and that I had to send it back to North Face. In other words, if they sell you faulty goods, they refuse responsibility. I am absolutely disgusted with this terrible store and their disgusting attitude, and I will never shop there again.
Great selection, prices and customer service. Went here with my husband before heading out on a camping & hiking trip. The staff was very knowledgable and spent a lot of time helping me in the decision process. The selction was very good and the prices were much better than I've seen elsewhere. This place is a keeper!
First I call to make sure the genre of book I need is in the store. I am assured, Yes, we have that!
Then I go in the a.m. (very far from where I live) to look at the books they have. They don't have them. I tried to get people to help me. They were distracted by phones, by their morning bagels, by each other. One person tried to help for one minute and then walked away.
Thanks. Thanks for nothing. If this is the best outdoor store in NYC? Pathetic.
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